====================
Apologies for the length of this one, but I know how annoying it is to try
and help someone when you don't have all of the information...
====================
Hi
I've been on this one for a while now and am just about at the end of my
rather long tether...
A client recently installed Office Standard 2003. All programs were working
fine up until about 3 days ago when Outlook just stopped. Nothing on his PCs
configuration changed - it just simply 'packed it in'.
Upon loading MS OL 2003 we receive 3 messages:
MESSAGE 1:
The extension configuration file "C:\Program Files\Microsoft
Office\OFFICE11\ADDINS\msspc.ecf" could not be installed. There is an error
in the syntax or format of the file.
MESSAGE 2 (More or less the same as the first):
The extension configuration file
"C:\PROGRA~1\MICROS~3\OFFICE11\ADDINS\msspc.ecf" could not be installed.
There is an error in the syntax or format of the file.
MESSAGE 3:
Cannot start Microsoft Office Outlook. Unable to open the Outlook window.
Outlook then completely shuts down. We can't even get the inbox up, let
alone get in to disable the extensions...
SO FAR I'VE TRIED...
1. UNINSTALL/REINSTALL
Two complete uninstalls and reinstalls of the MS Office Standard 2003 Suite.
The second entailed a manual sweep of the PC (that took a while) to remove
anything associated with MSO 03, plus a registry scan to remove any
components of the old program.
2. MS KNOWLEDGE BASE
I have exhausted every possible procedure from the MS knowledge base,
including attempting instructions designed for a similar problem that
occurred in Office 97 and Office 2000. I restored the offending file from
the original installation disk which also made no difference. Oh - and I
tried deleting extend.dat too.
3. GOOGLE, ALTA-VISTA & YAHOO
I have exhausted every possible procedure available by searching for
"outlook 2003 wont load", "outlook 2003 start error", "msspc.ecf" and the
actual error messages themselves. The conclusion I drew from the forums I
looked at is that this is a problem that few have success with...
4. REGISTRY FUN
I have also attempted to remove any trace of the offending components from
the registry (this took a while too) with no change in results. I have
since restored the registry to it's original state.
5. USENET HELL
I have exhausted every possible applicable procedure available across almost
every outlook thread I could find (including this one). Again to no avail.
ANY HELP WILL BE APPRECIATED
I'd really like to avoid a reformat, so any help or advice that can be
offered will be very much appreciated. I have listed some extra details
that might help. Thank you for your time and patience.
Thanks
Dan (help at ositss dot com dot au)
OFFENDING FILE: MSSPC.ECF
The following is a copy of the code contained within MSSPC.ECF
==== BEGIN ====
[General]
Display Name=<DisplayName>
Description=<Description>
GUID={EA1F5314-EDFD-11ce-8D13-00AA0051BF96}
Path="msspc32.dll"
Entry Point=2
Client Version=4.0
Extension Version=1.0
Misc Flags=WarnIfNoDll;DllFromDarwin;NoUserEdit
[Exchange Client Compatibility]
Exchange Registry=0
Exchange Extension Key="Schedule+"
; Exchange Context Map is VIEWER. When running in Outlook, the TASK
; context is unnecessary.
Exchange Context Map=01
; Exchange Interface Map is IExchExtCommands.
Exchange Interface Map=1000000
[Folder]
Events=OnExtCommand
Commands=SuppSchedPlus
Outlook Commands=ToolbarShowSchedule
Extension Outlook Commands=50004
[Command]
SuppSchedPlus=50004;*;Toolbar Suppress
[Strings]
DisplayName=Schedule+
Description=Schedule+
==== END ====
INSTALLED PROGRAMS:
Extracted from the uninstall list using Bill James' VB tool available from
http://www.billsway.com/vbspage/.
==== BEGIN ====
360Share(remove only)
5600
5600_Help
5600Trb
Acer DC300 Driver
Adobe Acrobat 5.0
Advanced System Optimizer 2.10
AiO_Scan
AiOSoftware
ArcSoft Picture Software
Blackhawk Striker from Hewlett-Packard Desktops (remove only)
Blasterball 2 from Hewlett-Packard Desktops (remove only)
BlasterBall Wild from Hewlett-Packard Desktops (remove only)
BufferChm
ccCommon
CCHelp
CCScore
CP_Package_Variety1
CP_Package_Variety2
CP_Package_Variety3
CR2
CustomerResearchQFolder
Dark Orbit from Hewlett-Packard Desktops (remove only)
Destinations
DeviceManagementQFolder
Disney`s Lilo and Stitch Pinball from Hewlett-Packard Desktops (remove only)
DocProc
e-tax 2005
easy Internet sign-up
easy Internet sign-up
Electronic Arts Product Registration
Electronic Arts Product Registration
EM606S digital audio MP3 Player
EPSON PhotoQuicker3.2
ESSAdpt
ESSANUP
ESSBrwr
ESSCAM
ESSCDBK
ESScore
ESSCT
ESSgui
ESShelp
ESSini
ESSPCD
ESSPDock
ESSSONIC
ESSvpaht
ESSvpot
eSupportQFolder
Excavation from Hewlett-Packard Desktops (remove only)
Fax
Feeding Frenzy
GemMaster 3 from Hewlett-Packard Desktops (remove only)
Google Earth
Harry Potter II
HLPCCTR
HLPIndex
HLPPDOCK
HLPRFO
Hot Shots Jungle Pinball
HP Deskjet printer preloaded drivers
HP Digital Imaging Album Printing 1.0
HP Extended Capabilities 5.3
HP Image Zone Express
HP Imaging Device Functions 5.3
HP Memories Disc
HP Photo and Imaging 1.2 - Photosmart Cameras
HP Photosmart printers preloaded drivers
HP PSC & OfficeJet 5.3.B
HP Scanjet scanner preloaded drivers
HP Software Update
HP Solution Center & Imaging Support Tools 5.3
HPProductAssistant
HpSdpAppCoreApp
Intel(R) Extreme Graphics Driver
Internet Worm Protection
InterVideo WinDVD Player
J2SE Runtime Environment 5.0 Update 1
KBD
Kodak EasyShare software
KSU
Lernout & Hauspie TruVoice American English TTS Engine
LiveReg (Symantec Corporation)
LiveUpdate 2.7 (Symantec Corporation)
Macromedia Flash Player 8
MarketResearch
Men In Black II CROSSFIRE from Hewlett-Packard Desktops (remove only)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework (English) v1.0.3705
Microsoft Data Access Components KB870669
Microsoft Encarta Encyclopedia Standard - WE 2003
Microsoft Money
Microsoft Money System Pack
Microsoft Office Standard Edition 2003
Microsoft Works 7.0
MSN Messenger 6.2
My Little Pony
MYOB Accounting v12 TE
MYOB Accounting v12 TE
MYOB AssetManager 1.5 Test Drive
NAVShortcut
NewCopy
Norton AntiVirus 2006
Norton AntiVirus 2006 (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton Personal Firewall
Norton Protection Center
Norton WMI Update
Norton WMI Update
Notifier
NVIDIA Windows 2000/XP Display Drivers
OTtBP
OTtBPSDK
PC-Doctor for Windows
PCDLNCH
Presto! Image Folio 4.2
ProductContext
PS2
Python 2.2 combined Win32 extensions
Python 2.2.1
QuickBooks Lite: First Business Edition 2003
QuickTime
Readme
RecordNow
RingMaster from Hewlett-Packard Desktops (remove only)
Roxio EasyWrite Reader
S3Display
S3Gamma2
S3Info2
S3Overlay
Scan
ScannerCopy
Search for the Secret Keys
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB912919)
SFR
SFR2
Shockwave
ShowBiz DVD
Shrek 2 Activity Center
Simple Backup for My Pictures
Simple Installer - Multilanguage Version
Snowboard Extreme from Hewlett-Packard Desktops (remove only)
