Re: Business Contact Manager won't start

  • Thread starter Thread starter Richard
  • Start date Start date
R

Richard

I hadn't tried that - thanks. Interesting result. It said
it was configuring Office Standard Edition, which is what
was installed before I bought Pro. It completed OK, but
BCM has now disappeared from the Outlook menus.

I think I will uninstall Office completely, and reinstall
it from scratch.

Richard
-----Original Message-----
What happens if you run Detect and Repair?

Also, please post any follow-ups to
microsoft.public.outlook.bcm for expert
assistance.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Richard asked:

| No, it's a standalone machine. Mail is POP3.
|
| Richard
|
|| -----Original Message-----
|| Are you running this against an Exchange Account?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no answer, Richard
|| asked:
||
||| Hello,
|||
||| I've installed Outlook 2003 with Business Contact
||| Manager. BCM does not start. I get the error
||| message 'Could not complete the requested operation. One
||| or more parameter values are not valid.' Tried un-
||| installing, re-installing, downloading updates, deleting
||| and re-creating the database, without any improvement.
||| I'm running XP.
|||
||| Anyone out there seen this problem?
|||
||| Richard
||
||
|| .


.
 
Richard--

Milly's reference to Exchange is that BCM in this initial version doesn't
support working with Exchange Server, and the Office site has an add-in to
work with Small Business Server. See if needed from the Outlook Tips site:

http://www.outlook-tips.net/howto/bcm.htm

BCM with Windows SBS Server 2003 Update

http://www.microsoft.com/downloads/...F5-1F5E-4EF3-9691-90F9B870B9B6&displaylang=en


Detect and Repair may often help and its a very useful tool, but usually
when you get this type error with BCM's data base engine not adding in to
Outlook properly, it's my impression from what I've learned on this group
and from others who deal with SQL and BCM that it may just be *a simple
setting you need to do*, and I don't think running Detect and Repair will
often solve that problem. Check to be sure that you have certain items
enabled below, and I bet it adds in fine. It's not a matter of repair much
of the time; it's a matter of certain services being on--and for some people
having problems particularly*installing* BCM, File and Print sharing needs
to be enabled at 3 places.

Go to your run box and type in "services.msc" or "services.exe"--either one
works or you can go through Administrative Tools>Computer Management--either
path. Make sure that you at least manually turn on the two entries below
and then click start. Many people may leave them on. I find it better to
conserve resources just to turn them on when I want BCM to start with
Outlook, and end them through task manager when I'm not running BCM but BCM
is going to demand that they be on or it won't start.

*TWO Services that Must be on And Started for BCM to run*

(These are easy to find; they are listed in Services in alphabetical
order). Note that the MSSQL$...won't show up there until you have actually
installed BCM. But it will install and won't show up added to Outlook until
you enable these two items (manually is all you need but automatic will
ensure they start up--your choice). If you manually turn them on then
you'll have to do it every time you fire up Outlook with BCM but it will
save some CPU/resources.

1) MSSQL$MSFTBCM (Installed with BCM)
2) Server (Supports file, print, and pipe sharing over the network)
*MSSQLADHelper does not impact BCM and does not have to be on.

If you have any trouble getting BCM installed, and from the one message I
read that didn't seem to be the probemj here but just in case it comes up,
you may have to make sure File and Print Sharing are enabled at 3 places
below:

*File and Print Sharing*:

*Enabled at Lan Properties
*Enabled at the Printer
Not Enabled at any XP Firewall( Windows Firewall in SP2 or the SP1 or XP
default firewall)
*Enabled via the Server Entry in Services Started and On

Good luck with getting it added in and running. Let us know how you're
making out.

hth,

Chad Harris

____________________________________________________________________________________________________________


I hadn't tried that - thanks. Interesting result. It said
it was configuring Office Standard Edition, which is what
was installed before I bought Pro. It completed OK, but
BCM has now disappeared from the Outlook menus.

I think I will uninstall Office completely, and reinstall
it from scratch.

Richard
-----Original Message-----
What happens if you run Detect and Repair?

Also, please post any follow-ups to
microsoft.public.outlook.bcm for expert
assistance.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Richard asked:

| No, it's a standalone machine. Mail is POP3.
|
| Richard
|
|| -----Original Message-----
|| Are you running this against an Exchange Account?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no answer, Richard
|| asked:
||
||| Hello,
|||
||| I've installed Outlook 2003 with Business Contact
||| Manager. BCM does not start. I get the error
||| message 'Could not complete the requested operation. One
||| or more parameter values are not valid.' Tried un-
||| installing, re-installing, downloading updates, deleting
||| and re-creating the database, without any improvement.
||| I'm running XP.
|||
||| Anyone out there seen this problem?
|||
||| Richard
||
||
|| .


.
 
Richard--

I don't think Detect and Repair will impact this, but it is often useful and
can't hurt to try. Milly's reference to Exchange is because BCM's first
version doesn't support working with Exchange server yet. There is a patch
for BCM and Windows SBS 2003 on the Office site.

I want you to try these settings at two places and I think they could solve
your problem. To see the BCM entry in services, you'll have to install BCM
(install Office first if you uninstalled it.) I don't think your Office
install with Outlook is your problem here, but as a troubleshooting manuever
reinstalling it is a good healthy move.

First type "services.msc" in your run box. I want you to turn on two
entries to at least manual (automatic means they'll always start up on and
start them.

1) MSSQL$MSFTBCM (Installed with BCM) Again make sure Office and then BCM
are installed or this won't be listed.
2) Server (Supports file, print, and pipe sharing over the network)

Some people may have to enable File and Print Sharing at the three places
below to get BCM either in or once in to get the add-in associated properly
with Outlook when you fire up Outlook. I'd check and see if the first two
work and then go to these if you're either having BCM install problems or
getting BCM started with Outlook.

Enabled at Lan Properties
Enabled at the Printer
Enabled via the Server Entry in Services Started and On (One of two
services settings already listed).

Let us know if these settings get your BCM up and running.

hth,

Chad Harris

___________________________________________________________________________________________________




I hadn't tried that - thanks. Interesting result. It said
it was configuring Office Standard Edition, which is what
was installed before I bought Pro. It completed OK, but
BCM has now disappeared from the Outlook menus.

I think I will uninstall Office completely, and reinstall
it from scratch.

Richard
-----Original Message-----
What happens if you run Detect and Repair?

Also, please post any follow-ups to
microsoft.public.outlook.bcm for expert
assistance.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Richard asked:

| No, it's a standalone machine. Mail is POP3.
|
| Richard
|
|| -----Original Message-----
|| Are you running this against an Exchange Account?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no answer, Richard
|| asked:
||
||| Hello,
|||
||| I've installed Outlook 2003 with Business Contact
||| Manager. BCM does not start. I get the error
||| message 'Could not complete the requested operation. One
||| or more parameter values are not valid.' Tried un-
||| installing, re-installing, downloading updates, deleting
||| and re-creating the database, without any improvement.
||| I'm running XP.
|||
||| Anyone out there seen this problem?
|||
||| Richard
||
||
|| .


.
 
Richard--

Although logic would suggest that the last service you named, SQLAGENT$MicrosoftBCM, would absolutely need to be started because of its name and its installation with BCM, I've found that only the two services I originally named need to be started for me to run BCM. I don't even have the SQLAGENT service on and BCM runs fine. I leave the other two services off when I'm not trying to run it to conserve CPU since they aren't needed for anything else on my machine, and find that if I forgot to turn them on I have time while OL is opening to go to services and turn them on.

I also google-grouped that error and hit my books for that error, including Troubleshoting MSFT Technologies and came up with a couple of group posts on it that weren't very helpful or I would have linked them for you, but you might try searching for the error using phrases from it.

I would make sure that you put your post and keep putting your posts on the Outlook BCM group because I think that the MVPs and Outlook developers/Outlook book authors on that group will be most likely to be able to work with BCM issues. Also many of them have pretty good channels to MSFT and are working on BCM articles or chapters, so they will want to follow issues that arise. A lot of the people with a good deal of OL experience monitor that group. Also Bob Cooley from MSFT is liasoning with support groups and the BCM people. He is the Supportability Program Manager for Outlook and BCM and in a good position to find solutions for Outlook BCM issues, and Bob monitors and contributes to that group among others.

I really wish I had more to add--it seems like since you can operate BCM to some degree and Outlook stays up and then crashes that you're close but something I can't figure out is impacting you that someone more familiar with that error or Outlook's workings may be more likely to solve.

Best,

Chad Harris



Follow up to last post - I just found another service
SQLAGENT$MicrosoftBCM which wasn't started. Started it.
Closed and reopened Outlook, same problem with BCM.

Richard
-----Original Message-----
Richard--

Milly's reference to Exchange is that BCM in this initial version doesn't
support working with Exchange Server, and the Office site has an add-in to
work with Small Business Server. See if needed from the Outlook Tips site:

http://www.outlook-tips.net/howto/bcm.htm

BCM with Windows SBS Server 2003 Update

http://www.microsoft.com/downloads/details.aspx? FamilyId=EAB86AF5-1F5E-4EF3-9691-
90F9B870B9B6&displaylang=en


Detect and Repair may often help and its a very useful tool, but usually
when you get this type error with BCM's data base engine not adding in to
Outlook properly, it's my impression from what I've learned on this group
and from others who deal with SQL and BCM that it may just be *a simple
setting you need to do*, and I don't think running Detect and Repair will
often solve that problem. Check to be sure that you have certain items
enabled below, and I bet it adds in fine. It's not a matter of repair much
of the time; it's a matter of certain services being on-- and for some people
having problems particularly*installing* BCM, File and Print sharing needs
to be enabled at 3 places.

Go to your run box and type in "services.msc" or "services.exe"--either one
works or you can go through Administrative
Tools>Computer Management--either
path. Make sure that you at least manually turn on the two entries below
and then click start. Many people may leave them on. I find it better to
conserve resources just to turn them on when I want BCM to start with
Outlook, and end them through task manager when I'm not running BCM but BCM
is going to demand that they be on or it won't start.

*TWO Services that Must be on And Started for BCM to run*

(These are easy to find; they are listed in Services in alphabetical
order). Note that the MSSQL$...won't show up there until you have actually
installed BCM. But it will install and won't show up added to Outlook until
you enable these two items (manually is all you need but automatic will
ensure they start up--your choice). If you manually turn them on then
you'll have to do it every time you fire up Outlook with BCM but it will
save some CPU/resources.

1) MSSQL$MSFTBCM (Installed with BCM)
2) Server (Supports file, print, and pipe sharing over the network)
*MSSQLADHelper does not impact BCM and does not have to be on.

If you have any trouble getting BCM installed, and from the one message I
read that didn't seem to be the probemj here but just in case it comes up,
you may have to make sure File and Print Sharing are enabled at 3 places
below:

*File and Print Sharing*:

*Enabled at Lan Properties
*Enabled at the Printer
Not Enabled at any XP Firewall( Windows Firewall in SP2 or the SP1 or XP
default firewall)
*Enabled via the Server Entry in Services Started and On

Good luck with getting it added in and running. Let us know how you're
making out.

hth,

Chad Harris

_________________________________________________________ ___________________________________________________


I hadn't tried that - thanks. Interesting result. It said
it was configuring Office Standard Edition, which is what
was installed before I bought Pro. It completed OK, but
BCM has now disappeared from the Outlook menus.

I think I will uninstall Office completely, and reinstall
it from scratch.

Richard
-----Original Message-----
What happens if you run Detect and Repair?

Also, please post any follow-ups to
microsoft.public.outlook.bcm for expert
assistance.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Richard asked:

| No, it's a standalone machine. Mail is POP3.
|
| Richard
|
|| -----Original Message-----
|| Are you running this against an Exchange Account?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no answer, Richard
|| asked:
||
||| Hello,
|||
||| I've installed Outlook 2003 with Business Contact
||| Manager. BCM does not start. I get the error
||| message 'Could not complete the requested operation. One
||| or more parameter values are not valid.' Tried un-
||| installing, re-installing, downloading updates, deleting
||| and re-creating the database, without any improvement.
||| I'm running XP.
|||
||| Anyone out there seen this problem?
|||
||| Richard
||
||
|| .


.


.
 
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