re-activation

  • Thread starter Thread starter Art_Pendragon
  • Start date Start date
A

Art_Pendragon

Hiya folks,

I have been put in a catch-22. I mistakenly bought an oem
version of xp pro. not knowing what oem meant, i
installed it on a comp that was just thrown together
until I completed my new rocket. Now it wont activate due
to too many changes. Microsoft says to get with the
people i "purchased" my system from (i had to buy a fan
with the disk). Outpost.com says they don't have support
and to contact Microsoft.

Now what ?
 
Art_Pendragon said:
Hiya folks,

I have been put in a catch-22. I mistakenly bought an oem
version of xp pro. not knowing what oem meant, i
installed it on a comp that was just thrown together
until I completed my new rocket. Now it wont activate due
to too many changes. Microsoft says to get with the
people i "purchased" my system from (i had to buy a fan
with the disk). Outpost.com says they don't have support
and to contact Microsoft.

Now what ?
Click to expand...
It's Outposts issue if they sold you an OEM disk and they know that. I'd
make them exchange the OEM disk for a full retail disk.
 
That's what Microsoft told me but Outpost refuses to do
anything and says they have no support. They also refused
when I first got the disk to refund or replace the
disk...no refunds and we don't carry retail version was
their response, so " Making" them doesn't look too
promising lol. Should i post a copy of the e-mail here so
you can see the latest ?
 
Thanks for responding.
It says right on the disk that support must come from the
PC manufacturer. Aren't they required to support the
product to be able to sell OEM copies ?
Also, Isn't them selling it and not supporting it
misrepresentation?
I can't get past the first window with microsoft to tell
them that the people sold me this copy with a case fan
and wont support it. All the response has ever been was
you have to get support from the PC manufacturer.
One point further, I modified my computer a few times and
Microsoft shuts me down? I bought the product from
Outpost yes, but Outpost isn't the one shutting me down.
I simply want to re-activate my windows in my computer
and nobody will tell me how.
 
Art;
The required support is limited and sometimes vague.
The OEM may limit support to the absolute minimum.
Is the product defective?

I am not an OEM reseller, but the idea is Microsoft provides no
support for OEM.
If any support is provided, it comes from the OEM.

From the major computer manufacturers, OEM support goes anytime from
30 days through the life of the computer.
That is an issue between the seller and buyer.
Do you have anything from seller that explains exactly what support
they will provide?

Otherwise, is it the same computer or a different computer?
If it is a different computer, your only recourse is to buy another
copy.
If it is the same computer, just upgraded to some degree, you should
be able to activate, on the phone.

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
http://dts-l.org/index.html
 
Art_Pendragon said:
That's what Microsoft told me but Outpost refuses to do
anything and says they have no support. They also refused
when I first got the disk to refund or replace the
disk...no refunds and we don't carry retail version was
their response, so " Making" them doesn't look too
promising lol. Should i post a copy of the e-mail here so
you can see the latest ?
Click to expand...
If you purchased it with a credit card, you can dispute the charge. Find
the satatement on which it was billed, the credit card company needs the
reference number. Then write the credit card company a note, informing them
this charge is in dispute and explain why. Explain that you were unaware of
the ramifications of the OEM purchase and that Outpost did not make this
clear to you prior to purchase. Explain that you offered to exchange the CD
but Oupost declined.
 
Art_Pendragon said:
Thanks for responding.
It says right on the disk that support must come from the
PC manufacturer. Aren't they required to support the
product to be able to sell OEM copies ?
Also, Isn't them selling it and not supporting it
misrepresentation?
I can't get past the first window with microsoft to tell
them that the people sold me this copy with a case fan
and wont support it. All the response has ever been was
you have to get support from the PC manufacturer.
One point further, I modified my computer a few times and
Microsoft shuts me down? I bought the product from
Outpost yes, but Outpost isn't the one shutting me down.
I simply want to re-activate my windows in my computer
and nobody will tell me how.
Click to expand...
It's still the fruit of the same tainted tree. Check my other response to
you as it may help you resolve the issue with Outpost.
 
Thanks for responding again,
1. They offer no support according to their
responses...absolutely none. They told me all support
must come from Microsoft and they don't understand why I
was sent back to them.
2. The "computer" is the same if you mean the hardware
that I was required to purchase to get the OEM version. I
am using the same case fan in the comp I want re-
activated : )
3. I will try phone support, but believe it or not I
don't have a phone, that is why I haven't gone that route
before.
I find it hard to believe Microsoft would let their users
get screwed by a company selling their product. Oh, guess
I'm not thinking straight... they can sell more this way.
 
Art_Pendragon said:
Thanks for responding again,
1. They offer no support according to their
responses...absolutely none. They told me all support
must come from Microsoft and they don't understand why I
was sent back to them.
2. The "computer" is the same if you mean the hardware
that I was required to purchase to get the OEM version. I
am using the same case fan in the comp I want re-
activated : )
3. I will try phone support, but believe it or not I
don't have a phone, that is why I haven't gone that route
before.
I find it hard to believe Microsoft would let their users
get screwed by a company selling their product. Oh, guess
I'm not thinking straight... they can sell more this way.
Click to expand...
Art, it's not that simple. As far as I know, Microsoft expects OEM disks to
only be sold as a part of a system, not sold in tandem with a hard drive or
a fan. It does happen and there are a lot of warnings to users about this
in various newsgroups and around the Internet, especially with the advent of
activation.

That said, if you purchased this OEM disk with a credit card, see my other
post in this thread. I realize the actual purchase was for some hardware
item, nonetheless, you may still have the same grounds for dispute.
 
I am new to message boards and didn't see this response
until just now.
Another good option if not too late, much time has passed
since then and I used a debit card/visa.
 
Art_Pendragon said:
I am new to message boards and didn't see this response
until just now.
Another good option if not too late, much time has passed
since then and I used a debit card/visa.
Click to expand...
No harm in trying. Good luck.
 
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