RDP works but RA does not

[mcp6453]

I can log into a machine with RDP, but RA does not work. What is
different about the configurations of the two functions? Both are
enabled in the Advanced tab.

Also, where is the Expert button?

 

[Sooner Al]

From the FAQ...

Q. What are the differences between Remote Desktop and Remote Assistance?
A. Remote Desktop and Remote Assistance use the same underlying technology, but there are
differences between these features.

a.. Remote Desktop allows access to a remote Windows computer. For example, when you are at another
computer you can use Remote Desktop to connect to your work computer from home and have access to
files and applications.
b.. Remote Assistance allows a helper to use an Internet connection to access your computer to
provide assistance. The helper views your computer's screen and communicates through a chat box. The
helper can remotely control your computer to resolve a problem.

Remote Desktop...
http://www.microsoft.com/WINDOWSXP/pro/using/howto/gomobile/remotedesktop/default.asp
http://www.microsoft.com/windowsxp/expertzone/focuson/remotedesktop.asp

Remote Assistance...
http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/remoteassist/default.asp
http://www.microsoft.com/windowsxp/expertzone/focuson/remoteassist.asp

No "Expert" button....it all depends on what role your playing in the Remote Assistance connection
scenario...

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

 

[Guest]

Remote assistance uses windows messaging. istall windows
messenger.

-----Original Message-----
From the FAQ...

Q. What are the differences between Remote Desktop and Remote Assistance?
A. Remote Desktop and Remote Assistance use the same

underlying technology, but there are

differences between these features.

a.. Remote Desktop allows access to a remote Windows

computer. For example, when you are at another

computer you can use Remote Desktop to connect to your

work computer from home and have access to

files and applications.
b.. Remote Assistance allows a helper to use an Internet

connection to access your computer to

provide assistance. The helper views your computer's

screen and communicates through a chat box. The

helper can remotely control your computer to resolve a problem.

Remote Desktop...
http://www.microsoft.com/WINDOWSXP/pro/using/howto/gomobil e/remotedesktop/default.asp
tedesktop.asp

Remote Assistance...
http://www.microsoft.com/windowsxp/pro/using/howto/gethelp /remoteassist/default.asp
teassist.asp

No "Expert" button....it all depends on what role your

playing in the Remote Assistance connection

scenario...

for the mutual benefit of all of us...