Steps to take if you have spyware that is not removed by
Microsoft Windows
AntiSpyware (beta)
1) Open up AntiSpyware
2) Click Tools at the top
3) Click "Submit a Suspected Spyware Report"
4) Fill out the form with as much detail so they can
anªlyze quickly
Generally, in a case where the item is identified, but not
properly removed, the next steps are:
1) Update both Microsoft Antispyware and your antivirus
application.
2A)Have you tried Mcrosoft Antispyware, preferably while
running in safe mode?
2B)Shut down the computer and turn off the power. Wait for
at least 30 seconds, and then restart the computer in Safe
mode or VGA mode.
Empty your IE cache and your other temporary file
folders, eg: c:\temp, c:\windows\temp or C:\Documents and
Settings\<name>\Local Settings\Temp (the path to your temp
folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for
mysterious *.exe files or *.dll files in those fºlders.
http://www.mvps.org/winhelp2002/delcache.htm
3) Do full deep scans with Microsoft Antispyware. Repeat
scanning until a complete scan comes through clean. Ditto
with the antivirus.
This isn't guaranteed, but it works for a great many items
that at first appear not to be cleaned in normal mºde.
