randomly shuts down

  • Thread starter Thread starter JO
  • Start date Start date
J

JO

Running XP home, PC just closes(crashes) and restarts
randomly. No error messages are displayed once the PC has
restarted, apart from a white screen Restore Active
Desktop......

Any ideas please
 
Hi,

By default when WinXP encounters a system failure, it reboots without
warning. The setting that controls this can be changed:

Control Panel/System/Advanced/Settings (Startup & Recovery)/System
Failure/Uncheck-Automatically Restart.

You can use Event Viewer to view and manage the event logs, gather
information about hardware and software problems, and monitor Windows
security events.

To view the event log: Administrative Tools/Event Viewer or
Start/Run/eventvwr.

To review Shutdown Event Tracker data, Open Event Viewer. Click System Log,
scroll to the Event column, and find entries with the number 1075.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427

And also:

Go to Start/Run/Msinfo32/Hardware Resources, Components/Problem Devices and
Software Environment/Windows Error Reporting.

Go to Help and Support/Pick a Task (left side)/Use Tools to view.../(left
pane)My Computer Information/(right pane)View the status of my system
hardware and software/Hardware/Update and Troubleshooters.

How to Troubleshoot Hardware and Software Driver Problems
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322205

Try running the DirectX Tool: Start/Run/Dxdiag, Lower Hardware Acceleration
(Display/Settings/Advanced/Troubleshoot/Hardware Acceleration).

/top10faqs.htm
 
NT Apm/Legacy Interface Node ROOT\NTAPM\0000 This
device is disabled. I have found this error, problem I
cant find how to enable, hopefully then fix the prob

Kelly thank you for your help
-----Original Message-----
Hi,

By default when WinXP encounters a system failure, it reboots without
warning. The setting that controls this can be changed:

Control Panel/System/Advanced/Settings (Startup & Recovery)/System
Failure/Uncheck-Automatically Restart.

You can use Event Viewer to view and manage the event logs, gather
information about hardware and software problems, and monitor Windows
security events.

To view the event log: Administrative Tools/Event Viewer or
Start/Run/eventvwr.

To review Shutdown Event Tracker data, Open Event Viewer. Click System Log,
scroll to the Event column, and find entries with the number 1075.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN- US;q308427

And also:

Go to Start/Run/Msinfo32/Hardware Resources, Components/Problem Devices and
Software Environment/Windows Error Reporting.

Go to Help and Support/Pick a Task (left side)/Use Tools to view.../(left
pane)My Computer Information/(right pane)View the status of my system
hardware and software/Hardware/Update and Troubleshooters.

How to Troubleshoot Hardware and Software Driver Problems
http://support.microsoft.com/default.aspx?scid=kb;en- us;Q322205

Try running the DirectX Tool: Start/Run/Dxdiag, Lower Hardware Acceleration
(Display/Settings/Advanced/Troubleshoot/Hardware Acceleration).

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Top 10 Frequently Asked Questions and Answers
http://www.kellys-korner-xp.com/top10faqs.htm


JO said:
Running XP home, PC just closes(crashes) and restarts
randomly. No error messages are displayed once the PC has
restarted, apart from a white screen Restore Active
Desktop......

Any ideas please

.
 
-----Original Message-----
Running XP home, PC just closes(crashes) and restarts
randomly. No error messages are displayed once the PC has
restarted, apart from a white screen Restore Active
Desktop......

Any ideas please
.

You should be aware, especially if this is only recent
behaviour that this could be virus related. One of the
symptoms of the recent msblaster (lovesan worm) virus -

- Error messages about the RPC service failing (causes
system to reboot.-

Do a search for msblast.exe in
http://us.mcafee.com/virusInfo/default.asp for details.

Also, set the win32 folder to see all hidden files then
look for msblast.exe in that folder. If it's there you're
infected.

Check that your virus software is up to date, that you
have installed the latest sevice pack and that you do not
have this infection on your machine.

geo.
 
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