Random Restart

  • Thread starter Thread starter WGD
  • Start date Start date
W

WGD

For no apparent, no obvious reason, on a purely RANDOM basis, my Gateway
GT5220 w/AMD 64 X2 Dual Core RESTARTs. OS is XP-MCE. The machine is about
3 months old.

At first blush, does this sound like a software/OS problem -or- hardware??

Best,
WayneD
 
WGD said:
For no apparent, no obvious reason, on a purely RANDOM basis, my Gateway
GT5220 w/AMD 64 X2 Dual Core RESTARTs. OS is XP-MCE. The machine is about
3 months old.

At first blush, does this sound like a software/OS problem -or- hardware??
Click to expand...

The first thing to do is to disable the automatic restart on failure. Do
this in the Control Panel>System>Advanced>Startup and Recovery>Settings
and under System Failure uncheck "Automatically Restart". This should
give you a Stop Error on failure. Write down the Stop Error and research
it here:

http://www.aumha.org/win5/kbestop.htm

You can also look in Event Viewer for clues:
Start>Run>eventvwr.msc [enter]

Generally random errors like you are describing are caused by hardware.
Here are some general hardware troubleshooting steps:

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

The fact that machine is new is irrelevant. In fact, if hardware is
going to fail it will usually do so pretty quickly or go for years.

Standard caveat: Testing hardware failures often involves swapping out
suspected parts with known-good parts. If you can't do the testing
yourself and/or are uncomfortable opening your computer, take the
machine to a professional computer repair shop (not your local
equivalent of BigStoreUSA). Have all your data backed up before you take
the machine into a shop.


Malke
 
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