G
Guest
So, I've gone through extensive troubleshooting, both on my own, and with
Microsoft reps, and the problem still seems to be happening. The problem is
that every now and then, windows has gotten into the habit of deactivating
itself when I restart my computer. I'll do a restart, and windows will come
up with the window requiring me to activate or I can't use windows. No
activation methods would work at all, online methods would result in error
codes, new product keys came up with error codes.. even the phone method
wouldnt' provide me an installation ID to use. Eventually we decided to do a
reinstall on windows, not a clean install, and so far, the only thing that it
has fixed, is I can now get an installation ID from the phone method, and
reactivate windows that way, but still, every now and then, it will still
deactivate itself for no apparent reason. Following is results of the
diagnostic tool..
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: 0x1
Windows Product Key: *****-*****-HJGX3-VGBTK-RMQQG
Windows Product Key Hash: tyhW5XVGRhOarzPqiWJSIa9lQvE=
Windows Product ID: 89578-015-2839661-71039
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: 39ea4954-5023-493e-b489-8a20c80d049a
Is Admin: No
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>39ea4954-5023-493e-b489-8a20c80d049a</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-RMQQG</PKey><PID>89578-015-2839661-71039</PID><PIDType>5</PIDType><SID>S-1-5-21-2976792364-3477426834-987145302</SID><SYSTEM><Manufacturer>stem
manufacturer</Manufacturer><Model>System Product
Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends
Inc.</Manufacturer><Version>1702 </Version><SMBIOSVersion major="2"
minor="4"/><Date>20070109000000.000000+000</Date></BIOS><HWID>15303507018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain
Standard
Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>
<Software><Office><Result>102</Result><Products><Product
GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Standard
2007</Name><Ver>12</Ver><Val>911CC0B2BD9225E</Val><Hash>17A+e/wrV0/TMU8KucMF2mYZjKY=</Hash><Pid>81607-303-8368037-64656</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults>
so aside from doing a complete clean install, which may not even work
anyways for some reason.. does anyone have any ideas? any help would be
appreciated, I'm getting really tired of reactivating over the phone .. Thanks
Microsoft reps, and the problem still seems to be happening. The problem is
that every now and then, windows has gotten into the habit of deactivating
itself when I restart my computer. I'll do a restart, and windows will come
up with the window requiring me to activate or I can't use windows. No
activation methods would work at all, online methods would result in error
codes, new product keys came up with error codes.. even the phone method
wouldnt' provide me an installation ID to use. Eventually we decided to do a
reinstall on windows, not a clean install, and so far, the only thing that it
has fixed, is I can now get an installation ID from the phone method, and
reactivate windows that way, but still, every now and then, it will still
deactivate itself for no apparent reason. Following is results of the
diagnostic tool..
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: 0x1
Windows Product Key: *****-*****-HJGX3-VGBTK-RMQQG
Windows Product Key Hash: tyhW5XVGRhOarzPqiWJSIa9lQvE=
Windows Product ID: 89578-015-2839661-71039
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: 39ea4954-5023-493e-b489-8a20c80d049a
Is Admin: No
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>39ea4954-5023-493e-b489-8a20c80d049a</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-RMQQG</PKey><PID>89578-015-2839661-71039</PID><PIDType>5</PIDType><SID>S-1-5-21-2976792364-3477426834-987145302</SID><SYSTEM><Manufacturer>stem
manufacturer</Manufacturer><Model>System Product
Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends
Inc.</Manufacturer><Version>1702 </Version><SMBIOSVersion major="2"
minor="4"/><Date>20070109000000.000000+000</Date></BIOS><HWID>15303507018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain
Standard
Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>
<Software><Office><Result>102</Result><Products><Product
GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Standard
2007</Name><Ver>12</Ver><Val>911CC0B2BD9225E</Val><Hash>17A+e/wrV0/TMU8KucMF2mYZjKY=</Hash><Pid>81607-303-8368037-64656</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults>
so aside from doing a complete clean install, which may not even work
anyways for some reason.. does anyone have any ideas? any help would be
appreciated, I'm getting really tired of reactivating over the phone .. Thanks