Question regarding System Restore (XP Media Center 2005)

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Guest

I am having two issues, one is with my Virus Software not allowing my email
messages to be sent out. It was working and then yesterday none of my emails
would go out, so I attempted to use System Restore, hoping that it would
help.

It did not work the first time or the second time nor the third time, using
different dates to restore.. What it did do was to put 3 extra sets of
shortcuts for EVERYTHING under Programs in the start menu..

Is there any way to delete all of these duplicate shortcuts without doing it
manually. I am attemtping to work with the Virus Software Mfg on the email
issue. I would sure appreciate any help with the duplicate shortcuts.

Thanks,

Sheila
 
My reply is mixed with your words :


Sheila said:
I am having two issues, one is with my Virus Software not allowing my email
messages to be sent out. It was working and then yesterday none of my emails
would go out, so I attempted to use System Restore, hoping that it would
help.
Click to expand...


Panda_man : What about your *antivirus* software ?Please ,explain correctly
what is your antivirus and the other details.

It did not work the first time or the second time nor the third time, using
different dates to restore.. What it did do was to put 3 extra sets of
shortcuts for EVERYTHING under Programs in the start menu..
Click to expand...


Panda_man : What you are talking about is probably not shortcuts but renames
such as
File.exe
File(1).exe
File(2).exe

....
This is normal ,this way prevents you from losing the files.

If your System Restore renamed files the restoration was successful.
However ,you say it didn't work because it didn't fixed the problem.
If you have malware and your antivirus is blocking ,the malware will not be
fixed by System Restore.If it is from a setting in the AV ,again System
Restore won't fix.


Is there any way to delete all of these duplicate shortcuts without doing it
manually.
Click to expand...

Panda_man : Only manually .

I am attemtping to work with the Virus Software Mfg on the email
issue.
Click to expand...

Panda_man : What is this "Mfg" ?
And probably not virus software but antivirus software.


So ,please provide more info

1) Operating System - name and Service Pack level

2) The status of Automatic updates and do you have ALL updates from
http://windowsupdate.microsoft.com

3) Antivirus software (security suit) -> name ,kind ,version ,updates...

4) Antispyware software -> name ,kind ,version ,updates...

5) Do you have malware detected? What did your security softwares do?

6) Explain CLEARLY the problem :-)
Just because it is easier to analyze/read.



:)
Panda_man
 
Panda Man,
I appreciate your help and will try to give all the details. I will answer
in with your reply:
Panda_man : What you are talking about is probably not shortcuts but renames
such as
File.exe
File(1).exe
File(2).exe
Click to expand...

Well, for example, when I go to Start, All Programs, and look into the list
of Microsoft Office. One item I can click is Micorsoft Office Access. Now,
in addition to that link or shortcut, there is Microsoft Office Access(2),
Microsoft Office Access (2)(2), and Microsoft Office Access (3).

This goes on for each and everything listed under All Progrmas under the
Start Menu.

If your System Restore renamed files the restoration was successful.
However ,you say it didn't work because it didn't fixed the problem.
If you have malware and your antivirus is blocking ,the malware will not be
fixed by System Restore.If it is from a setting in the AV ,again System
Restore won't fix.
Click to expand...

OK, the System Restore did not fix the problem, I believe it to be a setting
in the AV program... just just a hunch though.
Panda_man : Only manually .
Click to expand...

Oh, gosh, it will take me forever to delete 3 copies of it all... but if
that is how it has to be done.. ; (
So ,please provide more info
Click to expand...
1) Operating System - name and Service Pack level
Click to expand...

MS Windows XP Service Pack 2
2) The status of Automatic updates and do you have ALL updates from
http://windowsupdate.microsoft.com
Click to expand...

My computer is brand new, I did not purchase it with any AV software. We
purchased and installed System Mechanic 6 Professional, which has (in part)
AV and Firewall by Kaspersky Labs. We immediately updated the programs in
System Mechanic 6 and all the available Windows updates
4) Antispyware software -> name ,kind ,version ,updates...
Click to expand...

It is included in the SM 6 package and as far as I know, should be checking
daily for updates.
5) Do you have malware detected? What did your security softwares do?
Click to expand...

Each time we have run a scan of system, nothing has been detected.
6) Explain CLEARLY the problem :-)
Just because it is easier to analyze/read.
Click to expand...

There is some problem with the outgoing email. When it fails, it gives this
message,
Socket Error 10057 Error # 0x800ccc0e. Now the strange thing is, the same
problem occured about a week ago and the System Restore worked in fixing it.
This time, when the outgoing email was not being sent, the System Restore did
not work.

I would rather figure out what the problem is and correct it that use the
System Restore... (which did not fix it this time anyway)

I have tried to include everything. I think I will manually update the AV &
Spyware and then scan the system to see if it detects anything.

One other thing that may be of interest.. We had first purchased Defender
Pro Package for our new computer, but could not get it to work and it was
taking them too long to assist. We uninstalled the package and requested a
refund from them. Which they so graciously gave us the option of doing.

We then purchased and installed System Mechanic 6 and it worked flawlessly
for a while before we had this email snafu... and I thought this would be
very easy since it was on a brand new computer system... ; )

I appeciate all your help and let me know if I can provide any other info I
may have left out.

Thanks Sheila
 
Sheila said:
Panda Man,
I appreciate your help and will try to give all the details. I will
answer
in with your reply:


Well, for example, when I go to Start, All Programs, and look into the
list
of Microsoft Office. One item I can click is Micorsoft Office Access.
Now,
in addition to that link or shortcut, there is Microsoft Office Access(2),
Microsoft Office Access (2)(2), and Microsoft Office Access (3).

This goes on for each and everything listed under All Progrmas under the
Start Menu.



OK, the System Restore did not fix the problem, I believe it to be a
setting
in the AV program... just just a hunch though.


Oh, gosh, it will take me forever to delete 3 copies of it all... but if
that is how it has to be done.. ; (



MS Windows XP Service Pack 2


My computer is brand new, I did not purchase it with any AV software. We
purchased and installed System Mechanic 6 Professional, which has (in
part)
AV and Firewall by Kaspersky Labs. We immediately updated the programs in
System Mechanic 6 and all the available Windows updates


It is included in the SM 6 package and as far as I know, should be
checking
daily for updates.


Each time we have run a scan of system, nothing has been detected.

There is some problem with the outgoing email. When it fails, it gives
this
message,
Socket Error 10057 Error # 0x800ccc0e. Now the strange thing is, the same
problem occured about a week ago and the System Restore worked in fixing
it.
This time, when the outgoing email was not being sent, the System Restore
did
not work.

I would rather figure out what the problem is and correct it that use the
System Restore... (which did not fix it this time anyway)

I have tried to include everything. I think I will manually update the AV
&
Spyware and then scan the system to see if it detects anything.

One other thing that may be of interest.. We had first purchased Defender
Pro Package for our new computer, but could not get it to work and it was
taking them too long to assist. We uninstalled the package and requested
a
refund from them. Which they so graciously gave us the option of doing.

We then purchased and installed System Mechanic 6 and it worked
flawlessly
for a while before we had this email snafu... and I thought this would be
very easy since it was on a brand new computer system... ; )

I appeciate all your help and let me know if I can provide any other info
I
may have left out.
Click to expand...
Sheila,
You would get this error message (amongst others) if you had the wrong
connection server details in you mailer or if your "winsock" was damaged.
see http://www.cexx.org/lspfix.htm for a check on this condition. Also try
temporarily switching off Email scanning in your AV app to see if the
problem persists.

MH
 
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