zakezuke said:
You assume that the "engineer" in question has the offical service
manual. I wouldn't call them "engineers" my self but rather mechanics.
Would you compromise and call them technicians? They cannot do their job well
without a good knowledge of several operating systems, networking and of course
the eccentricities of badly written drivers as well as a thorough knowledge of
maybe several dozen different printers. Just a thought.
But with respect to page counters.....several older and/or low end monochrome
laser printers don't have a counter. Some have one counter that may or may not
be resettable without replacing a board. And some have two or more counters
related to total pages printed and pages since the last maintenance kit was
fitted, toner/drum life etc. Colour lasers on the other hand may have more than
a dozen counters all of which are often resettable if you have the codes.
Clearly a technician has a responsibility to reset counters appropriately and
whilst I am sure there are some that don't it really is not in their interest
to artificially reduce page counts (it may be in their interest to increase
them if they are unscrupulous!).
Bit of a moot point really....The most important counter is total page count
since "birth" since this is a measure of the printers overall usage hence the
requirement to enter this count into the memory of the printer if the
appropriate electronics are replaced, unfortunately this is not always possible
if the original page count cannot retreived after an electronic failure, hence
the advisability of the user to keep a log especially with high throughput
printers.
Tony
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