Question about Outlook 2007

  • Thread starter Thread starter Graham R Seach
  • Start date Start date
G

Graham R Seach

Hi guys,

I have been unable to view attachments of any file type using Outlook 2007
on Vista Ultimate.

* When I try to view an attachment, for example a GIF file, I get a message
box saying "The operation Failed. An object could not be found."
* When I try to save the attachment, I get a message box saying "Cannot save
the attachment."
* When I try to "preview" the file, I get a page with a message saying "This
file cannot be previewed. Try opening the file in the program in which it
was created."

I can, however, view, preview and save the same files on Windows XP / Office
2003. Is anyone able to shed any light on this please?

- Graham
 
have you tried office diagnostics yet? That should be the first step.

does this happen for every attachment - from gif to jpg to pdf to word and
excel files or does it only happen with some file types?
 
Hi Diane,

Diagnostics revealed nothing. Did it twice.

The behaviour occurs no matter the file type. Even simple txt files fail to
open.

- Graham
 
Hi Diane,

The folder had a lot of stuff in it, so I cleared it of all but cookies. No
change - the problem still exists.

- Graham
 
Hi Diane,

Yes you're right; I had deleted temporary files in Internet Explorer.

I then looked in
c:\users\gseach.andromeda\appdata\local\microsoft\windows\temporary internet
files\content.outlook\alq0yqk4
....but the folder was empty.

This is the folder pointed to in the Registry.

- Graham
 
BINGO!! Thank you; I should have known SEP would be to blame!

- Graham

Frenk said:
Are you ba any chance using Symantec Antivirus software?

http://service1.symantec.com/suppor...4430b74b4f4ba805882573c60003a35c?OpenDocument

Graham R Seach said:
Nope. Still can't read attachments!

- Graham

Bull said:
I am having the same problem too, has there been any resolution?

:

Hi Diane,

Yes you're right; I had deleted temporary files in Internet Explorer.

I then looked in
c:\users\gseach.andromeda\appdata\local\microsoft\windows\temporary
internet
files\content.outlook\alq0yqk4
....but the folder was empty.

This is the folder pointed to in the Registry.

- Graham

was that the internet temp or the content.outlook folder?











Hi Diane,

The folder had a lot of stuff in it, so I cleared it of all but
cookies.
No change - the problem still exists.

- Graham

have you checked the secure temp folder?
http://www.slipstick.com/outlook/securetemp.htm











Hi Diane,

Diagnostics revealed nothing. Did it twice.

The behaviour occurs no matter the file type. Even simple txt
files
fail to open.

- Graham

have you tried office diagnostics yet? That should be the first
step.

does this happen for every attachment - from gif to jpg to pdf
to
word
and excel files or does it only happen with some file types?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks?
http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/









Hi guys,

I have been unable to view attachments of any file type using
Outlook
2007 on Vista Ultimate.

* When I try to view an attachment, for example a GIF file, I
get
a
message box saying "The operation Failed. An object could not
be
found."
* When I try to save the attachment, I get a message box saying
"Cannot save the attachment."
* When I try to "preview" the file, I get a page with a message
saying "This file cannot be previewed. Try opening the file in
the
program in which it was created."

I can, however, view, preview and save the same files on
Windows
XP /
Office 2003. Is anyone able to shed any light on this please?

- Graham
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