Question about how this site works.

  • Thread starter Thread starter Guest
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G

Guest

Question. When an MVP and/or poster replies to a question, do they ever go
back to see the feedback? The only 4 questions I've ever posted were 1/2
answered and when I reply to the person that tried to help me, the
question/post is never addressed again. If I don't get the correct answer
the first time around, then I'm out of luck.

Is there a MS site that can address a problem until it's solved?

THanks in advance,
ELW
 
This is a completely volunteer-assisted forum, so there is no guarantee that
any thread will lead to a resolution, but we do try our best. If an MVP (or
anyone else) uses the web interface instead of a private newsreader, we have
the option to be notified when someone adds a new post to the thread, and I
have found that very useful -- it helps me to remember that I have an "open"
thread out there. However, sometimes things happen and I am not able to get
back to the thread.

I hope you won't give up on these forums, because they can be an excellent
resource (and they're free). But you do have to remember that it's all
peer-to-peer support. Only a call to Microsoft's paid support lines will get
you the kind of guaranteed follow-through you're looking for.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***
 
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