purchase a presario Recovery CD

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  • Start date Start date
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XP Novice

Where can I purchase a Presario Recovery CD. I called Compaq with the Make,
Model and Serial number but the Compaq Notebook is too old for Recovery
Disks.

My neighbor's Compaq series PP2140 notebook has problems. She turned the
power button off while it was running Windows Updates.

The PC would only boot into Safe Mode. It would not run updates or DL any
programs. After using Control Panel to remove some of the Windows Updates
and rebooting, it booted into normal mode.

But Control Panel has 4 icons with nothing next to them. After running all
the Windows updates and restarting, the Control Panel still has the same
look. Sometimes it will not open.

Files from Download.com will not download. The toolbar acts like it is
blocking the file.

Is there a way to Repair IE 6.x? Or what do you advise?
 
XP said:
Where can I purchase a Presario Recovery CD. I called Compaq with the Make,
Model and Serial number but the Compaq Notebook is too old for Recovery
Disks.

My neighbor's Compaq series PP2140 notebook has problems. She turned the
power button off while it was running Windows Updates.

The PC would only boot into Safe Mode. It would not run updates or DL any
programs. After using Control Panel to remove some of the Windows Updates
and rebooting, it booted into normal mode.

But Control Panel has 4 icons with nothing next to them. After running all
the Windows updates and restarting, the Control Panel still has the same
look. Sometimes it will not open.

Files from Download.com will not download. The toolbar acts like it is
blocking the file.

Is there a way to Repair IE 6.x? Or what do you advise?
Click to expand...

If Compaq no longer offers Recovery Disks for that model, you can only
get them from some place like eBay. You can use a generic OEM XP install
disk to try and do a repair on your neighbor's machine if you have one.
If you don't, then have your neighbor take the machine to a local
computer professional for repair. This will not be at a BigStoreUSA type
of place.


Malke
 
XP Novice said:
Is there is a command to repair IE but Google cannot find it?

Sir Gary In New Orleans ~~ Read To Learn © ~ Write To Think T
Click to expand...

What is the exact problem you are having with IE that you want to
repair?

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
 
Is there is a command to repair IE but Google cannot find it?

Sir Gary In New Orleans ~~ Read To Learn © ~ Write To Think T
 
My neighbor's Compaq series PP2140 notebook has problems. She turned the
power button off while it was running Windows Updates.

The PC would only boot into Safe Mode. It would not run updates or DL any
programs. After using Control Panel to remove some of the Windows Updates
and rebooting, it booted into normal mode.

But Control Panel has 4 icons with nothing next to them. After running all
the Windows updates and restarting, the Control Panel still has the same
look. Sometimes it will not open.

Files from Download.com will not download. The toolbar acts like it is
blocking the file.

Is there a way to Repair IE 6.x? Or what do you advise?
 
XP said:
My neighbor's Compaq series PP2140 notebook has problems. She turned the
power button off while it was running Windows Updates.

The PC would only boot into Safe Mode. It would not run updates or DL any
programs. After using Control Panel to remove some of the Windows Updates
and rebooting, it booted into normal mode.

But Control Panel has 4 icons with nothing next to them. After running all
the Windows updates and restarting, the Control Panel still has the same
look. Sometimes it will not open.

Files from Download.com will not download. The toolbar acts like it is
blocking the file.

Is there a way to Repair IE 6.x? Or what do you advise?
Click to expand...

Simply repairing IE6 will in all probability do nothing. More than IE is
damaged. Because she turned the power off while the machine was doing
updates, the operating system is now in an unknown state. She should try:

1. Boot to Safe Mode and do a System Restore to before the incident.

2. If that doesn't help, she can try running the System File Checker.

Start>Run>sfc /scannow [enter]
Have a full XP install disk (same version as hers) on-hand.

3. If #1 and #2 don't work, she will need to do a Repair Install. You
will need a generic OEM XP install cd that matches her version (Home,
Pro, MCE) and Service Pack level.

Caveat: If she hasn't backed up her data and it is important, she should
retrieve the data first onto external media by booting some sort of
rescue system (Knoppix, Bart's PE) before any further attempts at repairs.


Malke
 
The repair ( R ) install worked. She had an eMachine retail copy of XP
home. Thanks for all the tips and help.
 
XP said:
The repair ( R ) install worked. She had an eMachine retail copy of XP
home. Thanks for all the tips and help.
Click to expand...

You're welcome. Glad it all worked out for her.


Malke
 
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