Public Contact Folders and Activities Problems

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I have set up a public folder on Exchange Server 2003. Inside the public folder I
ve created a Contact file and populated it with our company's business contacts.We need to share these contacts' addresses as well as track any communications our employees have with them. Under the public folder I also created public Tasks, Appts, Notes and Journals. Maybe I'm doing something wrong so here's basically what I did to 'connect' the public contacts with these activity files. I clicked on properties of the contact folder. I then selected 'Activities' tab. From there I basically added the Task, Appt, Journal and Notes file to the list of entries. When we attempt to enter activities for these public contacts, we click on the contact and bring up the contact information. We go into actions and create the desired action/activity and save it. I'm not sure where it is going after saved but it doesn't appear to be going into the public folders. No one including the person who created the activity can bring it up subseqently from the activities tab which usually lists all activities for the contact ???? I have to believe I'm missing something ... please tell me this is not possible in Microsoft Exchange 2003/ Outlook 2003 product ! This is seems to me to be a fairly obvious requirement. If it is possible what am I missing ? Thanks in advance
 
The items you're creating are being saved to the users' default mailbox
folders. If you want them in the public folders, you must explicitly save
them there.

As you're learning, Outlook does not provide any built-in simple mechanism
for maintaining a public journal. See
http://www.slipstick.com/journal/pubjournal.htm for a discussion of this
issue and possible solutions.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



SAS said:
I have set up a public folder on Exchange Server 2003. Inside the public folder I'
ve created a Contact file and populated it with our company's business
Click to expand...
contacts.We need to share these contacts' addresses as well as track any
communications our employees have with them. Under the public folder I also
created public Tasks, Appts, Notes and Journals. Maybe I'm doing something
wrong so here's basically what I did to 'connect' the public contacts with
these activity files. I clicked on properties of the contact folder. I then
selected 'Activities' tab. From there I basically added the Task, Appt,
Journal and Notes file to the list of entries. When we attempt to enter
activities for these public contacts, we click on the contact and bring up
the contact information. We go into actions and create the desired
action/activity and save it. I'm not sure where it is going after saved but
it doesn't appear to be going into the public folders. No one including the
person who created the activity can bring it up subseqently from the
activities tab which usually lists all activities for the contact ???? I
have to believe I'm missing something ... please tell me this is not
possible in Microsoft Exchange 2003/ Outlook 2003 product ! This is seems to
me to be a fairly obvious requirement. If it is possible what am I missing ?
Thanks in advance.
 
Ok... saving them only in personal mail files is not good. If this is how it is then how to I see activities for a Public Contact since that contact is not in my personal contact folder. I can't click onto the public contact (that's my original problem) and the personal folder doesn't contain this company shared contact. How does this get organized ? I need to see all the activities organized under a contact ? Does anyone else see this as a problem - this is very 'weak' in my opinion. Act would have been less expensive than Exchange server but we needed calendar sharing as well. Forgive me for going off. I really would like to know how to get this to work.
 
It's been a problem since Outlook's initial release. If you want to save an
item to one of the public folders so that it shows up in the public contact
folder's Activities list, you can do it by using File | Move to Folder
instead of Save and Close.

The page I suggested offers other solutions.

Also note: The newsgroup interface you are using apparently does not quote
earlier messages in the thread, making your latest message so short on
detail that you risk not getting the answer you're looking for. Please take
the time to quote the original message.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



SAS said:
Ok... saving them only in personal mail files is not good. If this is how
Click to expand...
it is then how to I see activities for a Public Contact since that contact
is not in my personal contact folder. I can't click onto the public contact
(that's my original problem) and the personal folder doesn't contain this
company shared contact. How does this get organized ? I need to see all the
activities organized under a contact ? Does anyone else see this as a
problem - this is very 'weak' in my opinion. Act would have been less
expensive than Exchange server but we needed calendar sharing as well.
Forgive me for going off. I really would like to know how to get this to
work.
 
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