program initiation

  • Thread starter Thread starter gingo
  • Start date Start date
G

gingo

I am having a problem with my Street program. When I
double click the Icon the program starts the streets
product ID comes up then the Map of the US but then it
turns off immidiately.
I cannot get the program to stay on. I have gone as far
as purchase another version with the same results
 
Hello,

Does the program run in Safe Mode? If so, try the following KB article -

310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/?id=310353

If not, then you need to completely remove Streets first, verify the
directories under Program Files for Streets have been removed and then
reinstall it.

Best regards,
--
Shain Wray
Microsoft PSS Security Team

This posting is provided "AS IS" with no warranties and confers no rights.
Please reply to the newsgroup so that others may benefit. Thanks!
--------------------
 
The streets program does not start in safe mode
I have also remove all street files and reinstalled
streets with the same results
dick
 
Hello,

It sounds like the problem is in the registry. There is likely an
incorrect setting that is not being removed during uninstall and does not
get written over when reinstalled. I do not recommend going into the
registry unless you know exactly what you are doing, so you should call in
for support. Before you do that, are you getting any error message or is
it just opening and closing. Also, take a look at the following KB's -

261157 Computer Stops Responding When You Start the Program
http://support.microsoft.com/?id=261157

270047 Streets/MapPoint: Fatal Exception or Blue Screen When You Start
Program
http://support.microsoft.com/?id=270047


Best regards,
--
Shain Wray
Microsoft PSS Security Team

This posting is provided "AS IS" with no warranties and confers no rights.
Please reply to the newsgroup so that others may benefit. Thanks!
--------------------
 
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