Program Freezes After Updating

  • Thread starter Thread starter Dianne
  • Start date Start date
D

Dianne

My Outlook Express version 5.5 (IE 5.5)was working fine
until I downloaded the recommnended updates from
Microsoft. OE opens and can retrieve messages, but the
program freezes whenever I try to reply to an email or
update my address book. I then have to use the Task
Manager because the program stops responding.

Interestingly, I can open my address book and update it if
I access the file by drilling down through
C:\Windows\Application Data\Microsoft\Address
Book\UserMPS.wab.

I've tried upgrading to IE6 and OE6, but it didn't work.
I've tried uninstalling Outlook, but it only got rid of
the 6.0 version. I want to try removing the 5.5 version so
that I can reinstall, but I don't even see the OE 5.5
version in "Add/Remove Programs", yet the icon is on the
toolbar and launches 5.5 when clicked.

I've searched the MS knowledge base (including IT) and
can't find anything to address this problem.

Any help would be most appreciated. If you email me,
please remember that I can't respond.

Thanks
 
This newsgroup is for support of Outlook 97, 98, 2000 & 2002 from the Office
family for Windows PCs. For Outlook Express (OE) support try posting in one
of
these newsgroups:
microsoft.public.inetexplorer.ie4.outlookexpress for OE 4.x
microsoft.public.windows.inetexplorer.ie5.outlookexpress for OE 5.x
http://support.microsoft.com/newsgr...blic.windows.inetexplorer.ie55.outlookexpress
for OE 5.5x
http://support.microsoft.com/newsgr...ublic.windows.inetexplorer.ie6_outlookexpress
for OE 6.x
http://support.microsoft.com/newsgr...;newsgroupsmicrosoft.public.internet.mail.mac
for the Macintosh version of OE
http://support.microsoft.com/newsgr...ess.mac&SLCID=US&sd=GN&id=fh;en-us;newsgroups

If those groups aren't carried on the news server that's carrying this group
try using msnews.microsoft.com (MS's public news server that's the source
for all the microsoft.public newsgroups). The links under the newsgroup
references are for use with MS's web newsreader (not exactly the best way to
post but it works for some people)

Also a good source of Outlook Express info can be found here:
http://insideoe.tomsterdam.com/


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer
Dianne <[email protected]> asked:

| My Outlook Express version 5.5 (IE 5.5)was working fine
| until I downloaded the recommnended updates from
| Microsoft. OE opens and can retrieve messages, but the
| program freezes whenever I try to reply to an email or
| update my address book. I then have to use the Task
| Manager because the program stops responding.
|
| Interestingly, I can open my address book and update it if
| I access the file by drilling down through
| C:\Windows\Application Data\Microsoft\Address
| Book\UserMPS.wab.
|
| I've tried upgrading to IE6 and OE6, but it didn't work.
| I've tried uninstalling Outlook, but it only got rid of
| the 6.0 version. I want to try removing the 5.5 version so
| that I can reinstall, but I don't even see the OE 5.5
| version in "Add/Remove Programs", yet the icon is on the
| toolbar and launches 5.5 when clicked.
|
| I've searched the MS knowledge base (including IT) and
| can't find anything to address this problem.
|
| Any help would be most appreciated. If you email me,
| please remember that I can't respond.
|
| Thanks
 
Thank you very, very much for this information. I will
keep trying until I get this resolved.
-----Original Message-----
This newsgroup is for support of Outlook 97, 98, 2000 & 2002 from the Office
family for Windows PCs. For Outlook Express (OE) support try posting in one
of
these newsgroups:
microsoft.public.inetexplorer.ie4.outlookexpress for OE 4.x
microsoft.public.windows.inetexplorer.ie5.outlookexpress for OE 5.x
http://support.microsoft.com/newsgroups/default.aspx? ICP=GSS3&NewsGroup=microsoft.public.windows.inetexplorer.ie
5.outlookexpress&SLCID=US&sd=GN&id=fh;en-
us;newsgroupsmicrosoft.public.windows.inetexplorer.ie55.out
lookexpress
for OE 5.5x
http://support.microsoft.com/newsgroups/default.aspx? ICP=GSS3&NewsGroup=microsoft.public.windows.inetexplorer.ie
55.outlookexpress&SLCID=US&sd=GN&id=fh;en-
us;newsgroupsmicrosoft.public.windows.inetexplorer.ie6_outl
ookexpress
for OE 6.x
http://support.microsoft.com/newsgroups/default.aspx? ICP=GSS3&NewsGroup=microsoft.public.windows.inetexplorer.ie
6_outlookexpress&SLCID=US&sd=GN&id=fh;en-
us;newsgroupsmicrosoft.public.internet.mail.mac
for the Macintosh version of OE
http://support.microsoft.com/newsgroups/default.aspx? ICP=GSS3&NewsGroup=microsoft.public.internet.outlookexpress
..mac&SLCID=US&sd=GN&id=fh;en-us;newsgroups

If those groups aren't carried on the news server that's carrying this group
try using msnews.microsoft.com (MS's public news server that's the source
for all the microsoft.public newsgroups). The links under the newsgroup
references are for use with MS's web newsreader (not exactly the best way to
post but it works for some people)

Also a good source of Outlook Express info can be found here:
http://insideoe.tomsterdam.com/


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer
Dianne <[email protected]> asked:

| My Outlook Express version 5.5 (IE 5.5)was working fine
| until I downloaded the recommnended updates from
| Microsoft. OE opens and can retrieve messages, but the
| program freezes whenever I try to reply to an email or
| update my address book. I then have to use the Task
| Manager because the program stops responding.
|
| Interestingly, I can open my address book and update it if
| I access the file by drilling down through
| C:\Windows\Application Data\Microsoft\Address
| Book\UserMPS.wab.
|
| I've tried upgrading to IE6 and OE6, but it didn't work.
| I've tried uninstalling Outlook, but it only got rid of
| the 6.0 version. I want to try removing the 5.5 version so
| that I can reinstall, but I don't even see the OE 5.5
| version in "Add/Remove Programs", yet the icon is on the
| toolbar and launches 5.5 when clicked.
|
| I've searched the MS knowledge base (including IT) and
| can't find anything to address this problem.
|
| Any help would be most appreciated. If you email me,
| please remember that I can't respond.
|
| Thanks


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