Program Defaults to New User Account

  • Thread starter Thread starter JM
  • Start date Start date
J

JM

Hi. I have two computers - a desktop and a laptop - both
run on XP Home.
Recently i loaded Adobe CS to both machines. All of the
programs worked well on the desktop, but on the
laptop one of the programs (InDesign) wasn't loading. I
spent a couple of hours on the phone with Adobe only to
discover that what was happening was that InDesign was
loading onto a different User Account than my main one.
When starting the laptop in Safe Mode, I saw where two
Administrator accounts appeared - prompting me to choose
one. When I clicked on Administrator (main, not mine)I
found that if i opened InDesign via this user account, IT
WORKED. Only this isn't my main user account. I know now
that this user account is created in XP Home when i go
into Safe Mode nd re-entered Safe Mode via my MAIN user
account. All of the other 5 programs in Creative
Suite work fine - only InDesign doesn't. Adobe is
stumped - and they say it's a Microsoft issue. Of course.
And I'm sure you guys will say its an Adobe issue. Of
course. Either way, i'm stuck.

Any help would be appreciated.
 
There is a built-in Administrator account that is created when you install
Windows, but by default it won't appear on the normal logon screen unless it
is the only Computer Administrator account on the computer. It sounds as
though the problem is that this Adobe program assumes that the user who
installs the program will be the user who will use the program. If your
"main" account is a computer administrator account, log on to that account
and reinstall the Adobe program from there.

-- Aaron
 
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