ProductNonBootFiles

  • Thread starter Thread starter Thomas Berger
  • Start date Start date
T

Thomas Berger

Hello,

we're using Office 2000 on a Windows 2000 Terminalserver.
Everytime a user is starting an office component (excel,
Word, ...) ht efollowing error appears in the eventlog:
"Detection of product '{00010409-78E1-11D2-B60F-
006097C998E7}', feature
'ProductNonBootFiles', component '{C9AF9050-C8BE-11D1-9C67-
0000F81F1B38}'
failed. The resource
'HKEY_CURRENT_USER\Software\Microsoft\Office\9.0
\Common\UserData' does not
exist."

Is there a known solution for this problem? Can somebody
help me?

Regards
Thomas Berger
 
This is a windows installer event right? I believe this
has to do with how the application is installed. When you
selected what was installed did you include any items that
are installed on first use?

Do administrators get the same message? If not, do your
users have read access to the installation share you
installed from? If so are the installation files still
online?

Paul
 
Try taking a look at Microsoft Knowledge Base Article - 224313
OFF2000: How to Install Office 2000 on Windows 2000 Terminal Server

http://support.microsoft.com/default.aspx?scid=kb;en-us;q224313

Hello,

we're using Office 2000 on a Windows 2000 Terminalserver.
Everytime a user is starting an office component (excel,
Word, ...) ht efollowing error appears in the eventlog:
"Detection of product '{00010409-78E1-11D2-B60F-
006097C998E7}', feature
'ProductNonBootFiles', component '{C9AF9050-C8BE-11D1-9C67-
0000F81F1B38}'
failed. The resource
'HKEY_CURRENT_USER\Software\Microsoft\Office\9.0
\Common\UserData' does not
exist."

Is there a known solution for this problem? Can somebody
help me?

Regards
Thomas Berger
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We installed office similar to this kb article...
The events do not occour if you logged on as an
administrator.

Any ideas?
 
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