Process runs but browser doesn't open

[Guest]

I suspect this machine had a browser hijack so I ran SpyBot, A-Aware and
Trend Micro PC-cillin virus scan and found several items that now appear to
have been successfully cleaned.

One issue this machine continues to have is IE will not load. Each time the
IE shorcut (or actual .exe file) is clicked, a seperate process runs in the
task manager. So there ends up being multipal instances of IEXPLORER.EXE
running without loading the app.

Any ideas?

 

[Uncle Gus]

Might help if you are using XP?

Try ~ Start / Set Program Access & Defaults . . . use "Custom", and select
IExplorer.

FWIW

Uncle Gus
I suspect this machine had a browser hijack so I ran SpyBot, A-Aware and
Trend Micro PC-cillin virus scan and found several items that now appear to
have been successfully cleaned.

One issue this machine continues to have is IE will not load. Each time the
IE shorcut (or actual .exe file) is clicked, a seperate process runs in the
task manager. So there ends up being multipal instances of IEXPLORER.EXE
running without loading the app.

Any ideas?

 

[Guest]

The machine in question is running XP Home. What is the reasoning for this
operation? If the .exe file is running in the task manager but does not open
how will seeting IE as the default browser make any diffrence?

Thanks - Jody

 

[Don Varnau]

Hi,
There's probably additional malware installed. It's still in Beta testing,
but has been performing well- try Windows AntiSpyware (Beta)
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Running it from Safe Mode sometimes helps.

Or BHODemon 2.0 from http://www.definitivesolutions.com/bhodemon.htm will
let you easily disable BHOs to see if one of them is the troublemaker.

Or the clean boot troubleshooting process could rule out a legitimate
program as the offender:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

The next step would be to post a HijackThis log for analysis. Start at
http://forum.aumha.org/viewtopic.php?t=4075 Then go to
http://www.aumha.org/a/quickfix.htm Work through the preliminary cleaning
steps then post a HijackThis log to the forum at
http://forum.aumha.org/viewforum.php?f=30

Be patient. It's a busy forum and some of the regular contributers are on
vacation.

HijackThis logs are also analyzed at these (and other) forums. Look for the
proper forum and an "Important- Read This First" message so that you follow
proper procedure.
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://forum.iamnotageek.com/index.php
http://www.spywarewarrior.com/index.php
http://forums.maddoktor2.com/index.php

Hope this helps,
Don
[MS MVP- IE/OE]

"Jody" wrote in message
news:[email protected]...

 

[Guest]

Thanks a bunch Don. Will take some time for all of this since my user is in
a remote location. I did however get an eval on the HijackThis logs and
found a couple of things but I am waiting to hear back on the results.

Hi,
There's probably additional malware installed. It's still in Beta testing,
but has been performing well- try Windows AntiSpyware (Beta)
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Running it from Safe Mode sometimes helps.

Or BHODemon 2.0 from http://www.definitivesolutions.com/bhodemon.htm will
let you easily disable BHOs to see if one of them is the troublemaker.

Or the clean boot troubleshooting process could rule out a legitimate
program as the offender:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

The next step would be to post a HijackThis log for analysis. Start at
http://forum.aumha.org/viewtopic.php?t=4075 Then go to
http://www.aumha.org/a/quickfix.htm Work through the preliminary cleaning
steps then post a HijackThis log to the forum at
http://forum.aumha.org/viewforum.php?f=30

Be patient. It's a busy forum and some of the regular contributers are on
vacation.

HijackThis logs are also analyzed at these (and other) forums. Look for the
proper forum and an "Important- Read This First" message so that you follow
proper procedure.
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://forum.iamnotageek.com/index.php
http://www.spywarewarrior.com/index.php
http://forums.maddoktor2.com/index.php

Hope this helps,
Don
[MS MVP- IE/OE]

"Jody" wrote in message

I suspect this machine had a browser hijack so I ran SpyBot, A-Aware and
Trend Micro PC-cillin virus scan and found several items that now appear to
have been successfully cleaned.

One issue this machine continues to have is IE will not load. Each time the
IE shorcut (or actual .exe file) is clicked, a seperate process runs in the
task manager. So there ends up being multipal instances of IEXPLORER.EXE
running without loading the app.

Any ideas?