Problems with Windows Update

[Barak Webb]

I am having a problem with Windows update.
I am on Windows 2000 SP3.
I do have local admin rights on the computer.
When I go to the Windows update site it shows that I have updates to
install. I select all of them and then click install.. the SEULA comes up
and I click accept. The download/install box comes up but nothing ever
downloads. I have a live internet connection and everything else seems to
work properly. I have turned off virus and firewall as a test and still
nothing.
Also, in control panel looking at the Automatic Update applet it is
completely greyed out.. all I can select is cancel.
I've tried to redownload the Autoupdate applet but cant seem to find it on
the MS site.

If you have any ideas, help would be appreciated

Thanks

 

[David Herman]

Barak,

Can you please go to Administrative Tools->Services.
Make sure that the following are enabled:
Automatic Updates
Cryptographic Services

If they are both enabled, can you please post the last 10 to 15 lines of
your 'Windows Update.log' found in C:\winnt.

 

[Barak M. Webb]

David,
I do not have Cryptographic Services anywhere in my list.
Here are the last times from my win update line:
2003-11-07 09:23:05 16:23:05 Success IUCTL Starting
2003-11-07 09:23:05 16:23:05 Success IUCTL Downloaded
iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
Files\WindowsUpdate\V4
2003-11-07 09:23:05 16:23:05 Success IUCTL Checking to see if
new version of Windows Update software available
2003-11-07 09:23:05 16:23:05 Success IUENGINE Starting
2003-11-07 09:23:06 16:23:06 Success IUENGINE Determining machine
configuration
2003-11-07 09:23:07 16:23:07 Success IUENGINE Querying software
update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/autoupdate/getmanifest.asp
2003-11-07 09:23:07 16:23:07 Success IUENGINE Determining machine
configuration
2003-11-07 09:23:08 16:23:08 Success IUENGINE Querying software
update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/autoupdate/getmanifest.asp
2003-11-07 09:23:08 16:23:08 Success IUENGINE Determining machine
configuration
2003-11-07 09:23:08 16:23:08 Success IUENGINE Querying software
update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/autoupdate/getmanifest.asp
2003-11-07 09:23:09 16:23:09 Success IUENGINE Shutting down
2003-11-07 09:23:09 16:23:09 Success IUCTL Shutting down
2003-11-07 20:40:22 03:40:22 Success IUCTL Starting
2003-11-07 20:40:23 03:40:23 Success IUCTL Downloaded
iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
Files\WindowsUpdate\V4
2003-11-07 20:40:24 03:40:24 Success IUCTL Current
iuengine.dll version: 5.4.3790.14
2003-11-07 20:40:24 03:40:24 Success IUCTL Current iuctl.dll
version: 5.4.3790.14
2003-11-07 20:40:24 03:40:24 Success IUENGINE Starting
2003-11-07 20:40:25 03:40:25 Success IUENGINE Determining machine
configuration
2003-11-07 20:40:25 03:40:25 Success IUENGINE Determining machine
configuration
2003-11-07 20:40:34 03:40:34 Success IUENGINE Querying software
update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/getmanifest.asp
2003-11-07 20:40:35 03:40:35 Success IUENGINE Querying software
update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/getmanifest.asp
2003-11-07 20:40:35 03:40:35 Success IUENGINE Querying software
update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/getmanifest.asp
2003-11-07 20:40:38 03:40:38 Success IUENGINE Querying software
update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/getmanifest.asp
2003-11-07 20:40:45 03:40:45 Success IUENGINE Determining machine
configuration
2003-11-07 20:40:46 03:40:46 Success IUENGINE Querying software
update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/consumerdrivers/getmanifest.asp
2003-11-07 20:40:54 03:40:54 Success IUENGINE Querying software
update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/getmanifest.asp
2003-11-07 20:41:13 03:41:13 Success IUENGINE Shutting down
2003-11-07 21:05:22 04:05:22 Success CDM Starting
2003-11-07 21:05:22 04:05:22 Success CDM Shutting down
2003-11-07 21:31:49 04:31:49 Success IUCTL Shutting down

--


---------------------------------------------------------------------
"Are you still wasting your time with spam?...
There is a solution!"

Protected by GIANT Company's Spam Inspector
The most powerful anti-spam software available.
http://www.giantcompany.com

 

[David Herman]

Try going to command prompt and type in the following, pressing enter
in-between each.

net stop cryptsvc
ren %systemroot%\system32\catroot2 oldcatroot2
net start cryptsvc

 

[Barak M. Webb]

on the net stop i get an error saying that the service doesnt exist
on the rename i get the system can not find the specified file

--


---------------------------------------------------------------------
"Are you still wasting your time with spam?...
There is a solution!"

Protected by GIANT Company's Spam Inspector
The most powerful anti-spam software available.
http://www.giantcompany.com

 

[Torgeir Bakken (MVP)]

Try going to command prompt and type in the following, pressing enter
in-between each.

net stop cryptsvc
ren %systemroot%\system32\catroot2 oldcatroot2
net start cryptsvc

Hi

Barak is running Windows 2000, and the cryptsvc service doesn't exist there (the catroot2
folder issue is relevant for WinXP only)

 

[David Herman -MVP-]

Torgeir,

I have never used Windows 2000 before, thanks for pointing this out.

Barak, can you possibly try the following?

For Windows 2000, Windows XP, or Windows Server 2003:
download our controls from
http://v4.windowsupdate.microsoft.com/cab/x86/unicode/iuctl.cab and save
them to your desktop. Extract the .cab file following the steps below:

1. Go to the desktop and right click the iuctl.cab file.
2. Click "Open".
3. Select all the files listed.
4. Right click on them and click "Extract."
5. Point to a known location (like the desktop) and click "OK."
6. Go to the location you selected and right click the iuctl.inf file.
5. Click "Install."

Also, in services (found in Administrative Tools), is Automatic Updates
started?

 

[Lucy [MS]]

HI Barak,

For additional suggestions please visit the Windows Update Troubleshooter
at:
http://v4.windowsupdate.microsoft.com/troubleshoot/

Under:
Problem Downloading/Installing a Software (Non-Driver) item

Select:
Download stops or freezes. The Windows Update - Web Page Dialog window
appears but download never starts