Problems with Windows Mail...

  • Thread starter Thread starter Mike
  • Start date Start date
M

Mike

Running Home Premium & recently I started having mail problems.
"Server unexpectedly terminated the connection... socket error 10053
error number: 0x800CCC0F"
Most of what I've read refers to disabling virus scanning or deleting
a digital id, but there is no digital ID & I have disabled virus
(Trend Micro 2007) scanning & still no help.
Any other suggestions?
 
Try removing your mail account after disabling Trend Micro, then close and
reopen Winmail and add it back again. If this is a Hotmail account, then
WinMail might not work.

steve
 
Hi Mike,

The error code is typical of a problem on the mail server end, not yours.
Contact your mail service provider for assistance.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVPhttp://mvp.support.microsoft.com/
Windows help -www.rickrogers.org
My thoughtshttp://rick-mvp.blogspot.com
Click to expand...

Yeah, another fly in the ointment is the size of some of the messages
sent to this company.
I've seen 7 to 10 & even up to 22MB (yes, 22 MEGABYTE) attachments &
then on top of that, they are sent to lists that are made up of
everyone in the company!
And they complain about slow internet speeds, at times - go figure!
I am trying to set up ftp directories that these attachments can be
uploaded to, rather than be sent to everyone's email address, but
we'll see how that goes...
 
Try removing your mail account after disabling Trend Micro, then close and
reopen Winmail and add it back again.  If this is a Hotmail account, then
WinMail might not work.

steve
Click to expand...

I would have tried deleting & adding the mail account back in, but no
one could tell me the user's password.
 
Try removing your mail account after disabling Trend Micro, then close and
reopen Winmail and add it back again. If this is a Hotmail account, then
WinMail might not work.

steve
Click to expand...

I would have tried deleting & adding the mail account back in, but no
one could tell me the user's password.
=================

Oh, that's an *easy* one if the account exists and has the password saved.
Google, "mailpv".

This utility will search and display the servers, usernames and passwords
for various mail systems.

Most anti-virus apps detect this as malware, so you need to keep a copy
offline, but it is an extremely helpful tool for this kind of situation.

HTH
-pk
 
I would have tried deleting & adding the mail account back in, but no
one could tell me the user's password.
=================

Oh, that's an *easy* one if the account exists and has the password saved..
Google, "mailpv".

This utility will search and display the servers, usernames and passwords
for various mail systems.

Most anti-virus apps detect this as malware, so you need to keep a copy
offline, but it is an extremely helpful tool for this kind of situation.

HTH
-pk
Click to expand...

Thanks for the tip!
 
I would have tried deleting & adding the mail account back in, but no
one could tell me the user's password.
=================

Oh, that's an *easy* one if the account exists and has the password saved.
Google, "mailpv".

This utility will search and display the servers, usernames and passwords
for various mail systems.

Most anti-virus apps detect this as malware, so you need to keep a copy
offline, but it is an extremely helpful tool for this kind of situation.

HTH
-pk
Click to expand...

Thanks for the tip!
=================
You're welcome, though the real trick with this utility can be figuring out
how to deal with the reaction of clients who suddenly realize that you
didn't need them around to figure out their passwords.

It can, in some cases, raise some subtle trust issues; in other cases, it's
relief that you can fix it. I've found that it's best to not make a big
thing of it, and I often use it in the presence of the client, explaining
calmly what I'm doing and explaining that it's necessary to be sure that you
have the accurrate information right away - which means that you're done
sooner and thus they pay less. You can also give them a copy of the
resulting file for their records.

Sometimes you can just quietly get the job done, and nobody is the wiser.
Meanwhile, if it's a regular client you can save it yourself and be prepared
the next time, and be done faster.

HTH
-pk
 
Hi Mike,

The error code is typical of a problem on the mail server end, not yours.
Contact your mail service provider for assistance.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft
MVPhttp://mvp.support.microsoft.com/
Windows help -www.rickrogers.org
My thoughtshttp://rick-mvp.blogspot.com
Click to expand...

Yeah, another fly in the ointment is the size of some of the messages
sent to this company.
I've seen 7 to 10 & even up to 22MB (yes, 22 MEGABYTE) attachments &
then on top of that, they are sent to lists that are made up of
everyone in the company!
And they complain about slow internet speeds, at times - go figure!
I am trying to set up ftp directories that these attachments can be
uploaded to, rather than be sent to everyone's email address, but
we'll see how that goes...
==================
There seem to be technical educational issues at this company. There are
services such as YouSendIt that work very well for exactly this kind of file
transfer.

I know a number of people who send fairly large "industrial audio" files via
YouSendIt and are very happy with its performance. The free "Lite" version
will transfer 100MB files. I've received a few of these files this way, up
to 63 meg, and it's been very fast.
http://www.yousendit.com/

But changing this kind of poor practice needs strong support from the top
levels of the company.

The top management has to approve and communicate a policy limiting email
size and directing staff to send attachments via, say, YouSendIt; only a
link is sent via mail. And the number of recipients can be limited; both
of these restrictions are implemented on the server itself.

The benefit will be that both the mail server and the network itself will
give *much* better response, once they stop just using them incorrectly.
They won't require upgrading, which will save the company significant
amounts, and more actual work will be committed.

HTH
-pk
 
Yeah, another fly in the ointment is the size of some of the messages
sent to this company.
I've seen 7 to 10 & even up to 22MB (yes, 22 MEGABYTE) attachments &
then on top of that, they are sent to lists that are made up of
everyone in the company!
And they complain about slow internet speeds, at times - go figure!
I am trying to set up ftp directories that these attachments can be
uploaded to, rather than be sent to everyone's  email address, but
we'll see how that goes...
==================
There seem to be technical educational issues at this company.   There are
services such as YouSendIt that work very well for exactly this kind of file
transfer.

I know a number of people who send fairly large "industrial audio" files via
YouSendIt and are very happy with its performance.   The free "Lite" version
will transfer 100MB files.  I've received a few of these files this way, up
to 63 meg, and it's been very fast.http://www.yousendit.com/

But changing this kind of poor practice needs strong support from the top
levels of the company.

The top management has to approve and communicate a policy limiting email
size and directing staff to send attachments via, say, YouSendIt; only a
link is sent via mail.   And the number of recipients can be limited; both
of these restrictions are implemented on the server itself.

The benefit will be that both the mail server and the network itself will
give *much* better response, once they stop just using them incorrectly.
They won't require upgrading, which will save the company significant
amounts, and more actual work will be committed.

HTH
-pk
Click to expand...

They've already expressed interest in a faster Internet connection, as
they wouldn't want to tell the customer to change!
 
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