Problems with upgrading my MSN Messenger

[Guest]

I am operating with Windows XP Professional, yet I have a problem on trying to upgrade the messenger 4.7 to a newer version 6.1...everytime I download the 6.1 messenger from the web site and try to install it...it always appear "error 1603' fatal error on the installation...how can I fix this...anybody pls..help

 

[Jonathan Kay [MVP]]

Greetings Rolando,

Firstly, just so you know, you can't actually upgrade Windows Messenger 4.7 to MSN Messenger
6.1, they are different products and are separate (hence the difference product names).
However, if you click Start, then Run, type "eventvwr.msc" and click OK, click Application on
the left-side, then look for Error's from the "MsiInstaller" source. The most recent one
should be it, assuming you haven't had any other problems with a Windows Installer.
Double-click the Error, and look in the Description field for a more accurate description of
the problem. If you post this description (there's probably multiple Error's in the Event
Viewer, so post all of them), we might be able to figure out the real explanation for the
1603 error (which is a generic error code).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Guest]

Hello there

Here is the event viewr data you requested all in detail
[1] Error: Product: MSN Messenger 6.1 -- Error 1327. Invalid Drive: F:\

[2] Error: Product: MSN Messenger 6.0 -- Error 1327. Invalid Drive: F:\

[3] Warning: Detection of product '{ABEB838C-A1A7-4C5D-B7E1-8B4314600602}', feature 'MsgrFeat' failed during request for component '{C6638736-7004-4E1D-A5BC-30110004EFC5}'

[4] Warning: Detection of product '{ABEB838C-A1A7-4C5D-B7E1-8B4314600602}', feature 'MsgrFeat', component '{3A14AA35-9486-4282-8449-AAE866A17D23}' failed. The resource 'C:\WINDOWS\winsxs\x86_Microsoft.Windows.Networking.Dxmrtp_6595b64144ccf1df_5.2.0.4868_x-ww_212f7d9e\dxmrtp.dll' does not exist.

[5] Error: Product: MSN Messenger 6.1 -- Error 1327. Invalid Drive: F:\

these are in the order they appeared right after I tried installing messenger 6.1 on Win2000 professional. Thanks.