Problems with Print Server

  • Thread starter Thread starter Terry Bennett
  • Start date Start date
T

Terry Bennett

Any suggestions would be appreciated ...

I have a BT Voyager 2091 Router that I have connected wirelessly to my Sony
laptop. Connected to the Router via an Ethernet cable is a Belkin
WirelessUSB Print Server which I have set-up using the CD. To this are
conected 2 x Printers, both of which have USB connections to the Print
Server. I have previously installed the print drivers for these on the
laptop and both work OK when connected direct to the laptop using the USB
conections.

Despite the fact that both of the printers show as 'Ready' in the Printers
section within Control Panel, neither will print using the current
configuration although one did, at one stage, seem to be working for a
while. I have spoken to both the BT and Belking helpdesks on at least 12
occasions but no resolution has been achieved. Belkin did suggest at one
point that the problem was due to the Router using 13 digit encryption
whereas the Print Server needed 10 digit but this seemed to mean nothing to
BT.

Any suggestions as to where the problem might lie?

Thanks.
 
Terry said:
Any suggestions would be appreciated ...

I have a BT Voyager 2091 Router that I have connected wirelessly to my Sony
laptop. Connected to the Router via an Ethernet cable is a Belkin
WirelessUSB Print Server which I have set-up using the CD. To this are
conected 2 x Printers, both of which have USB connections to the Print
Server. I have previously installed the print drivers for these on the
laptop and both work OK when connected direct to the laptop using the USB
conections.

Despite the fact that both of the printers show as 'Ready' in the Printers
section within Control Panel, neither will print using the current
configuration although one did, at one stage, seem to be working for a
while. I have spoken to both the BT and Belking helpdesks on at least 12
occasions but no resolution has been achieved. Belkin did suggest at one
point that the problem was due to the Router using 13 digit encryption
whereas the Print Server needed 10 digit but this seemed to mean nothing to
BT.

Any suggestions as to where the problem might lie?

Thanks.
Click to expand...
I am not familiar with the Belkin PS but I suggest you start simply.

1.Only connect 1 printer to the PS(Print Server} until you get it
working.Does your PS support your printers?
2.Disable your encryption until you get the system working and then add
your layers of security.
3.If you are using a firewall this could cause a problem.
4.Is the IP of your PS in the same subnet as the rest of the system.Your
manual should tell you how to this, I believe Belkin defaults to
something like 192.168.2.255.

Rob
 
Push the reset button, and you should get a test page.
The test page will include Print Server settings including the IP
address and other
information that might be handy for troubleshooting the Print Server.
To reset or reboot the Print Server to existing settings, depress the
Reset/Test
button for five or more seconds.
To restore the Print Server to factory defaults, depress the
Reset/Test button for 10 seconds while powering up the Print Server.

Aren't online manuals tarific?
Now did the print test page work? If so, does the IP address fit
within your network and does it match what your Client PC's are
expecting to see?
If not, reset/reboot the print server and print another test page?
anything change? does it work now?
No, Restore Factory Defaults and try again. Remember, everything got
screwed up once, it could still be screwed up now.
As a starting point, after restoring factory defaults, temporarily
disconnect your router from the internet, drop your firewalls, disable
your anti-virous etc. and disable WEP etc.. Also be very carful not to
accidently connect to your nabours wireless access point, and make
sure your print server is not accessing it either.



| Rob wrote:
|
| >
| > 1.Only connect 1 printer to the PS(Print Server} until you get it
| > working.Does your PS support your printers?
| >
| I misplaced this
| Long
|
http://catalog.belkin.com/IWCatProd...&Section_Id=201522&pcount=&Product_Id=165825#
| short
| http://tinyurl.com/d2828
 
"If the Wizard cannot find your Print Server even though it appears to
be functioning properly, the problem may be that there is another
wireless network in the area and the Print Server has associated with
it." page 35 of the manual

| Rob wrote:
|
| >
| > 1.Only connect 1 printer to the PS(Print Server} until you get it
| > working.Does your PS support your printers?
| >
| I misplaced this
| Long
|
http://catalog.belkin.com/IWCatProd...&Section_Id=201522&pcount=&Product_Id=165825#
| short
| http://tinyurl.com/d2828
 
Thanks Rob but it won't print a test page (although it was doing so in the
manner you describe yesterday when the Router wasn't working!). I don't
think it's associating with next door's network as his seems to be switched
off at the moment and, in any case, the manual seems to suggest that when
the Ethernet cable is connected this disables the wireless element of the
print server.
 
| Thanks Rob but it won't print a test page (although it was doing so
in the
| manner you describe yesterday when the Router wasn't working!). I
don't
| think it's associating with next door's network as his seems to be
switched
| off at the moment and, in any case, the manual seems to suggest that
when
| the Ethernet cable is connected this disables the wireless element
of the
| print server.
<<<< Snip >>>>
That's the whole idea of connecting it directly by cable, to eliminate
the wireless element. What was the configuration of the server after
you restored the factory settings?
 
Can you ping it from your PC?
If you can successfully ping it, Setup wizard should be able to set up
the Print Server.
It is strange that if your printers support USB connection to a print
server, that they would not print the test page.
| The IP Address was 192.168.1.1 whereas the Router is 192.168.1.2
|
| | >
| > | > | Thanks Rob but it won't print a test page (although it was doing
so
| > in the
| > | manner you describe yesterday when the Router wasn't working!).
I
| > don't
| > | think it's associating with next door's network as his seems to
be
| > switched
| > | off at the moment and, in any case, the manual seems to suggest
that
| > when
| > | the Ethernet cable is connected this disables the wireless
element
| > of the
| > | print server.
| > <<<< Snip >>>>
| > That's the whole idea of connecting it directly by cable, to
eliminate
| > the wireless element. What was the configuration of the server
after
| > you restored the factory settings?
| >
| >
|
|
 
Just remind me how that is done - I know it's from Run:cmd. Is it just
'ping 192.168.1.1' ?
 
That will do it.
| Just remind me how that is done - I know it's from Run:cmd. Is it
just
| 'ping 192.168.1.1' ?
|
| | > Can you ping it from your PC?
| > If you can successfully ping it, Setup wizard should be able to
set up
| > the Print Server.
| > It is strange that if your printers support USB connection to a
print
| > server, that they would not print the test page.
| > | > | The IP Address was 192.168.1.1 whereas the Router is 192.168.1.2
| > |
| > | | > | >
| > | > | > | > | Thanks Rob but it won't print a test page (although it was
doing
| > so
| > | > in the
| > | > | manner you describe yesterday when the Router wasn't
working!).
| > I
| > | > don't
| > | > | think it's associating with next door's network as his seems
to
| > be
| > | > switched
| > | > | off at the moment and, in any case, the manual seems to
suggest
| > that
| > | > when
| > | > | the Ethernet cable is connected this disables the wireless
| > element
| > | > of the
| > | > | print server.
| > | > <<<< Snip >>>>
| > | > That's the whole idea of connecting it directly by cable, to
| > eliminate
| > | > the wireless element. What was the configuration of the server
| > after
| > | > you restored the factory settings?
| > | >
| > | >
| > |
| > |
| >
| >
|
|
 
Mungo said:
It is strange that if your printers support USB connection to a print
server, that they would not print the test page.
Click to expand...

That is why I asked if his PS supported his printers.
The web page provided a link to a list of known compatible printers,
problems that occur with some printers and printers that are known not
to work.

Rob
 
The ping exercise seemed to work OK (no data lost) and both printers will
now print test pages when the Print Server is fired-up whilst holding the
reset button. These reveal:

IP Address: 192.168.1.1
Subnet Mask: 255.255.255.0
Gateway IP Address: 192.168.1.1
DHCP Client: Disabled

BUT ... neither printer will print from Word.
 
Terry said:
The ping exercise seemed to work OK (no data lost) and both printers will
now print test pages when the Print Server is fired-up whilst holding the
reset button. These reveal:

IP Address: 192.168.1.1
Subnet Mask: 255.255.255.0
Gateway IP Address: 192.168.1.1
DHCP Client: Disabled

BUT ... neither printer will print from Word.
Click to expand...
Your PS and Router should not have the same IP Address.
If you Pinged 192.168.1.1 the response probably came from your router.

Rob
 
Terry said:
The Router is 192.168.1.2 but with Default Gateway 192.168.1.1
Click to expand...
Definitions of Default Gateway on the Web:

* The gateway in a network that will be used to access another
network if a gateway is not specified for use. Top
www.smoothwall.net/support/glossary.html

* The IP Address of the Router, needed to send information or video
from one network to another.
www.pelco.com/products/misc/terms.aspx

* The IP address of a gateway (usually a router) on the network.
ndc.nu/svc5.php

* When setting up the PC to operate with a Pipeline, the gateway
setting (in the Network settings) must be set to the IP address of the
Pipeline. Using the IP address of the Pipeline as the gateway, lets your
computer know that you will use the Pipeline to access remote networks.
www.usr.com/education/broadbandglossary.asp

* The Internet address used as a destination when the actual IP
address is hidden behind that gateway. Generally, a default gateway is a
router's IP address.
www.netzoa.net/support/0d.html

* A default gateway is a node on a computer network that serves as
an access point to another network.
en.wikipedia.org/wiki/Default_gateway

Rob
 
Thanks Rob but too cryptic I'm afraid. Are you saying that the Gateway
needs to be reset to 192.168.1.1? If so, would the Router still work?
 
DHCP client should not be disabled, and the Gateway IP Address should
be the same as your router, which if memory serves me correctly is
192.168.1.2
I am not linked to your manual, but I do think I remember reading
about DHCP client being the factory default, so if you re-read the
manual to confirm this, you can reset the factory default by holding
the rest/test button depressed for more than ten seconds. Then when
the PS reboots, it should have a Gateway IP equal to your router's IP,
a Subnet mask of 255.255.255.0, both of which should be the same as
those reported by your PC when you run ipconfig. The only difference
should be the IP address.

| The ping exercise seemed to work OK (no data lost) and both printers
will
| now print test pages when the Print Server is fired-up whilst
holding the
| reset button. These reveal:
|
| IP Address: 192.168.1.1
| Subnet Mask: 255.255.255.0
| Gateway IP Address: 192.168.1.1
| DHCP Client: Disabled
|
| BUT ... neither printer will print from Word.
|
| | > That will do it.
| > | > | Just remind me how that is done - I know it's from Run:cmd. Is
it
| > just
| > | 'ping 192.168.1.1' ?
| > |
| > | | > | > Can you ping it from your PC?
| > | > If you can successfully ping it, Setup wizard should be able
to
| > set up
| > | > the Print Server.
| > | > It is strange that if your printers support USB connection to
a
| > print
| > | > server, that they would not print the test page.
| > | > | > | > | The IP Address was 192.168.1.1 whereas the Router is
192.168.1.2
| > | > |
| > | > | | > | > | >
message
| > | > | > | > | > | > | Thanks Rob but it won't print a test page (although it
was
| > doing
| > | > so
| > | > | > in the
| > | > | > | manner you describe yesterday when the Router wasn't
| > working!).
| > | > I
| > | > | > don't
| > | > | > | think it's associating with next door's network as his
seems
| > to
| > | > be
| > | > | > switched
| > | > | > | off at the moment and, in any case, the manual seems to
| > suggest
| > | > that
| > | > | > when
| > | > | > | the Ethernet cable is connected this disables the
wireless
| > | > element
| > | > | > of the
| > | > | > | print server.
| > | > | > <<<< Snip >>>>
| > | > | > That's the whole idea of connecting it directly by cable,
to
| > | > eliminate
| > | > | > the wireless element. What was the configuration of the
server
| > | > after
| > | > | > you restored the factory settings?
| > | > | >
| > | > | >
| > | > |
| > | > |
| > | >
| > | >
| > |
| > |
| >
| >
|
|
 
Thanks.

The Gateway IP Address is the same for both the Router and the Print
Server - 192.168.1.1 - only the IP Addresses themselves differ. Likewise,
the Subnet Masks are identical - 255.255.255.0

I must have reset the factory settings on the Print Server a dozen times but
the DHCP Client still appears as Disabled.

So, if everything apart from the DHCP appears OK, how do I change this
 
That's the problem Terry, everything is not OK. You have both your
Router and your Printserver pointing to the print severer as being the
Gateway. I asked for the information from ipconfig, run on you PC, but
that request seems to have been misplaced.
So to get on an even footing, would you please supply the following
information:
Result from ipconfig run on your PC
IP address of Print Server, IP address of what it thinks is the
Gateway, Subnet Mask the Print Server is using. Name and model numbers
of the printers that you have installed on the Print Server.
IP address of the Router, IP address of what it thinks is the Gateway,
Subnet Mask the Router is using. The IP address of the DHCP server,
Subnet Mask the DHCP server is using. Is the server enabled? The IP
address of the DNS server
On your PC, RUN CMD
type ipconfig /all > c:\temp.txt
(it will appear that nothing happened but it will have written
everything into the temp.txt file)

Open the c:\temp.txt file with notepad. Select all the text and
copy/paste it into your reply.

In the mean time, I shall finish reading your equipment manuals. May I
suggest you do the same, even if you have already done so.



| Thanks.
|
| The Gateway IP Address is the same for both the Router and the Print
| Server - 192.168.1.1 - only the IP Addresses themselves differ.
Likewise,
| the Subnet Masks are identical - 255.255.255.0
|
| I must have reset the factory settings on the Print Server a dozen
times but
| the DHCP Client still appears as Disabled.
|
| So, if everything apart from the DHCP appears OK, how do I change
this
|
| | > DHCP client should not be disabled, and the Gateway IP Address
should
| > be the same as your router, which if memory serves me correctly is
| > 192.168.1.2
| > I am not linked to your manual, but I do think I remember reading
| > about DHCP client being the factory default, so if you re-read the
| > manual to confirm this, you can reset the factory default by
holding
| > the rest/test button depressed for more than ten seconds. Then
when
| > the PS reboots, it should have a Gateway IP equal to your router's
IP,
| > a Subnet mask of 255.255.255.0, both of which should be the same
as
| > those reported by your PC when you run ipconfig. The only
difference
| > should be the IP address.
| >
| > | > | The ping exercise seemed to work OK (no data lost) and both
printers
| > will
| > | now print test pages when the Print Server is fired-up whilst
| > holding the
| > | reset button. These reveal:
| > |
| > | IP Address: 192.168.1.1
| > | Subnet Mask: 255.255.255.0
| > | Gateway IP Address: 192.168.1.1
| > | DHCP Client: Disabled
| > |
| > | BUT ... neither printer will print from Word.
| > |
| > | | > | > That will do it.
| > | > | > | > | Just remind me how that is done - I know it's from Run:cmd.
Is
| > it
| > | > just
| > | > | 'ping 192.168.1.1' ?
| > | > |
| > | > | | > | > | > Can you ping it from your PC?
| > | > | > If you can successfully ping it, Setup wizard should be
able
| > to
| > | > set up
| > | > | > the Print Server.
| > | > | > It is strange that if your printers support USB connection
to
| > a
| > | > print
| > | > | > server, that they would not print the test page.
message
| > | > | > | > | > | > | The IP Address was 192.168.1.1 whereas the Router is
| > 192.168.1.2
| > | > | > |
| > | > | > | | > | > | > | >
| > message
| > | > | > | > | > | > | > | > | Thanks Rob but it won't print a test page (although
it
| > was
| > | > doing
| > | > | > so
| > | > | > | > in the
| > | > | > | > | manner you describe yesterday when the Router wasn't
| > | > working!).
| > | > | > I
| > | > | > | > don't
| > | > | > | > | think it's associating with next door's network as
his
| > seems
| > | > to
| > | > | > be
| > | > | > | > switched
| > | > | > | > | off at the moment and, in any case, the manual seems
to
| > | > suggest
| > | > | > that
| > | > | > | > when
| > | > | > | > | the Ethernet cable is connected this disables the
| > wireless
| > | > | > element
| > | > | > | > of the
| > | > | > | > | print server.
| > | > | > | > <<<< Snip >>>>
| > | > | > | > That's the whole idea of connecting it directly by
cable,
| > to
| > | > | > eliminate
| > | > | > | > the wireless element. What was the configuration of
the
| > server
| > | > | > after
| > | > | > | > you restored the factory settings?
| > | > | > | >
| > | > | > | >
| > | > | > |
| > | > | > |
| > | > | >
| > | > | >
| > | > |
| > | > |
| > | >
| > | >
| > |
| > |
| >
| >
|
|
 
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