T
Toby
We have installed Windows Installer 2.0 silently across our estate (after
successful testing and pilot).
On approx 10% of machines MSI based applications fail to launch stating that
"The application must be installed to be run. Please run setup from the
location where you originally installed the application".
This affects office applications inc Outlook 2000 and a number of other MSI
non MS based apps.
We have found that the reason for this is because when Windows Installer 2
is installed it moves all registered application guids from :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Produ
cts
to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserD
ata\S-1-5-18\Products
On the machines that have worked fine all applications are in the new path.
On machines that have failed we have noticed that although MSIExec.exe is
updated to the correct version the apps are still in the original location.
On a working machine, by renaming the working key we can generate the same
error so it is to do with this key.
We are trying to find a log for Windows installer so we can tell if it
failed or not. Is there a log file ?
Has anyone else had this problem and is there a resolution/cause why Windows
Installer fails like this.
Thanks
Toby
successful testing and pilot).
On approx 10% of machines MSI based applications fail to launch stating that
"The application must be installed to be run. Please run setup from the
location where you originally installed the application".
This affects office applications inc Outlook 2000 and a number of other MSI
non MS based apps.
We have found that the reason for this is because when Windows Installer 2
is installed it moves all registered application guids from :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Produ
cts
to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserD
ata\S-1-5-18\Products
On the machines that have worked fine all applications are in the new path.
On machines that have failed we have noticed that although MSIExec.exe is
updated to the correct version the apps are still in the original location.
On a working machine, by renaming the working key we can generate the same
error so it is to do with this key.
We are trying to find a log for Windows installer so we can tell if it
failed or not. Is there a log file ?
Has anyone else had this problem and is there a resolution/cause why Windows
Installer fails like this.
Thanks
Toby