Problems with HIBERNATE/STANDBY

  • Thread starter Thread starter Carl
  • Start date Start date
C

Carl

Hi!

I would be very grateful if someone could help me with
fixing a problem I am having with hibernating.

When I put the computer into hibernation, I receive a
Stop error message on a blue screen.

*** STOP: 0x0000008E (0xC00000005, 0x804EF844,
0xF89463FC,0x00000000)

I then have to restart the computer and loose the pre
hibernation info.

I believe that the problem is caused by an external
storage device and I know that Microsoft have a patch to
fix it. (http://support.microsoft.com/?kbid=813818)

I am however unable to download the patch from Microsoft
as I got my OS (Windows XP Home) directly from Dell. I
get this message when I enter my registration code
through the Microsoft support web page:
The Product ID number you entered is for a product
that was purchased under an Original Equipment
Manufacturer (OEM) licence agreement. Under this
agreement, the original manufacturer of your computer
provides your primary support.
Click to expand...


I have not been able to get help from Dell or find a
place to download the fix...

I have tried to use system restore and to roll back
drivers but this has not solved the problem.

Does anyone know how I can solve this problem so that I
can hibernate? Many thanks in advance for your help,

Carl
(please respond to: (e-mail address removed))

Other Info which may be relevant:

Hardware: Dell Inspiron 4150 Laptop, P4 1.7 GHz
OS: MS Windows XP Home

External HD: Lacie 80 GB HD connected through a USB cable
to a USB2.0 Hub card in a PCMCIA slot
 
I have this problem too. Cant seem to sort it out it so
have resigned to the fact that I will not be able to
hibernate.
When does the new patch come that fixes this?
 
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