Problems setting up Fax Account in Windows Vista Ultimate

  • Thread starter Thread starter ashforma
  • Start date Start date
A

ashforma

I have Windows VISTA Ultimate. I have a recognised fax modem installed. I
have verified VISTA can test and validate it is working.

When I try to set up a Fax Account - Fax and Scan / Tools / Fax Accounts /
Add / Connect to a fax modem / Chose a Modem Name - no matter what I enter in
this field, I get an error message "The mentioned fax server is not
available. Please correct the server name and try again"

Can you suggest a solution?
 
Just because Vista can recognize your modem does not mean it is a fax modem
that supports Class 1 or Class 2 and is on the VHCL. Verify that it is.
 
Russ,

Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP
Driver Update SP36392 HP released it 2007-07-30

This seems to be the modem installed in HP Pavilion laptops.

It is on COM3, it passes the windows device manager test.

It appears to be a 56k fax data modem, I believe it is class 1

FYI, UAC is disabled; I am the administrator of the system.

Mark


Russ Valentine said:
Just because Vista can recognize your modem does not mean it is a fax modem
that supports Class 1 or Class 2 and is on the VHCL. Verify that it is.
--
Russ Valentine
[MVP-Outlook]
ashforma said:
I have Windows VISTA Ultimate. I have a recognised fax modem installed. I
have verified VISTA can test and validate it is working.

When I try to set up a Fax Account - Fax and Scan / Tools / Fax Accounts /
Add / Connect to a fax modem / Chose a Modem Name - no matter what I enter
in
this field, I get an error message "The mentioned fax server is not
available. Please correct the server name and try again"

Can you suggest a solution?
Click to expand...
Click to expand...
 
So answer my question. Or did you expect me to check the VHCL for you?
--
Russ Valentine
[MVP-Outlook]
ashforma said:
Russ,

Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP
Driver Update SP36392 HP released it 2007-07-30

This seems to be the modem installed in HP Pavilion laptops.

It is on COM3, it passes the windows device manager test.

It appears to be a 56k fax data modem, I believe it is class 1

FYI, UAC is disabled; I am the administrator of the system.

Mark


Russ Valentine said:
Just because Vista can recognize your modem does not mean it is a fax
modem
that supports Class 1 or Class 2 and is on the VHCL. Verify that it is.
--
Russ Valentine
[MVP-Outlook]
ashforma said:
I have Windows VISTA Ultimate. I have a recognised fax modem installed.
I
have verified VISTA can test and validate it is working.

When I try to set up a Fax Account - Fax and Scan / Tools / Fax
Accounts /
Add / Connect to a fax modem / Chose a Modem Name - no matter what I
enter
in
this field, I get an error message "The mentioned fax server is not
available. Please correct the server name and try again"

Can you suggest a solution?
Click to expand...
Click to expand...
Click to expand...
 
Yes, I did. The entry in teh compatibility list is:

Works with Vista:
http://winqual.microsoft.com/HCL/Pr...UDIO Soft Data Fax Modem with SmartCP&oid=126

M

Russ Valentine said:
So answer my question. Or did you expect me to check the VHCL for you?
--
Russ Valentine
[MVP-Outlook]
ashforma said:
Russ,

Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP
Driver Update SP36392 HP released it 2007-07-30

This seems to be the modem installed in HP Pavilion laptops.

It is on COM3, it passes the windows device manager test.

It appears to be a 56k fax data modem, I believe it is class 1

FYI, UAC is disabled; I am the administrator of the system.

Mark


Russ Valentine said:
Just because Vista can recognize your modem does not mean it is a fax
modem
that supports Class 1 or Class 2 and is on the VHCL. Verify that it is.
--
Russ Valentine
[MVP-Outlook]
I have Windows VISTA Ultimate. I have a recognised fax modem installed.
I
have verified VISTA can test and validate it is working.

When I try to set up a Fax Account - Fax and Scan / Tools / Fax
Accounts /
Add / Connect to a fax modem / Chose a Modem Name - no matter what I
enter
in
this field, I get an error message "The mentioned fax server is not
available. Please correct the server name and try again"

Can you suggest a solution?
Click to expand...
Click to expand...
Click to expand...
 
The verification report does not look encouraging, neither does the fact
that it's not certified.
--
Russ Valentine
[MVP-Outlook]
ashforma said:
Yes, I did. The entry in teh compatibility list is:

Works with Vista:
http://winqual.microsoft.com/HCL/Pr...UDIO Soft Data Fax Modem with SmartCP&oid=126

M

Russ Valentine said:
So answer my question. Or did you expect me to check the VHCL for you?
--
Russ Valentine
[MVP-Outlook]
ashforma said:
Russ,

Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP
Driver Update SP36392 HP released it 2007-07-30

This seems to be the modem installed in HP Pavilion laptops.

It is on COM3, it passes the windows device manager test.

It appears to be a 56k fax data modem, I believe it is class 1

FYI, UAC is disabled; I am the administrator of the system.

Mark


:

Just because Vista can recognize your modem does not mean it is a fax
modem
that supports Class 1 or Class 2 and is on the VHCL. Verify that it
is.
--
Russ Valentine
[MVP-Outlook]
I have Windows VISTA Ultimate. I have a recognised fax modem
installed.
I
have verified VISTA can test and validate it is working.

When I try to set up a Fax Account - Fax and Scan / Tools / Fax
Accounts /
Add / Connect to a fax modem / Chose a Modem Name - no matter what I
enter
in
this field, I get an error message "The mentioned fax server is not
available. Please correct the server name and try again"

Can you suggest a solution?
Click to expand...
Click to expand...
Click to expand...
 
So this is teh end of the line? not much I can do about it as it is a laptop
and HP sell it as a VISTA certified machine.

I'll Pass this onto HP.

Thanks for trying.

Russ Valentine said:
The verification report does not look encouraging, neither does the fact
that it's not certified.
--
Russ Valentine
[MVP-Outlook]
ashforma said:
Yes, I did. The entry in teh compatibility list is:

Works with Vista:
http://winqual.microsoft.com/HCL/Pr...UDIO Soft Data Fax Modem with SmartCP&oid=126

M

Russ Valentine said:
So answer my question. Or did you expect me to check the VHCL for you?
--
Russ Valentine
[MVP-Outlook]
Russ,

Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP
Driver Update SP36392 HP released it 2007-07-30

This seems to be the modem installed in HP Pavilion laptops.

It is on COM3, it passes the windows device manager test.

It appears to be a 56k fax data modem, I believe it is class 1

FYI, UAC is disabled; I am the administrator of the system.

Mark


:

Just because Vista can recognize your modem does not mean it is a fax
modem
that supports Class 1 or Class 2 and is on the VHCL. Verify that it
is.
--
Russ Valentine
[MVP-Outlook]
I have Windows VISTA Ultimate. I have a recognised fax modem
installed.
I
have verified VISTA can test and validate it is working.

When I try to set up a Fax Account - Fax and Scan / Tools / Fax
Accounts /
Add / Connect to a fax modem / Chose a Modem Name - no matter what I
enter
in
this field, I get an error message "The mentioned fax server is not
available. Please correct the server name and try again"

Can you suggest a solution?
Click to expand...
Click to expand...
Click to expand...
 
I'd also try opening an incident with Microsoft since they did certify the
modem as "working."
--
Russ Valentine
[MVP-Outlook]
ashforma said:
So this is teh end of the line? not much I can do about it as it is a
laptop
and HP sell it as a VISTA certified machine.

I'll Pass this onto HP.

Thanks for trying.

Russ Valentine said:
The verification report does not look encouraging, neither does the fact
that it's not certified.
--
Russ Valentine
[MVP-Outlook]
ashforma said:
Yes, I did. The entry in teh compatibility list is:

Works with Vista:
http://winqual.microsoft.com/HCL/Pr...UDIO Soft Data Fax Modem with SmartCP&oid=126

M

:

So answer my question. Or did you expect me to check the VHCL for you?
--
Russ Valentine
[MVP-Outlook]
Russ,

Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP
Driver Update SP36392 HP released it 2007-07-30

This seems to be the modem installed in HP Pavilion laptops.

It is on COM3, it passes the windows device manager test.

It appears to be a 56k fax data modem, I believe it is class 1

FYI, UAC is disabled; I am the administrator of the system.

Mark


:

Just because Vista can recognize your modem does not mean it is a
fax
modem
that supports Class 1 or Class 2 and is on the VHCL. Verify that it
is.
--
Russ Valentine
[MVP-Outlook]
I have Windows VISTA Ultimate. I have a recognised fax modem
installed.
I
have verified VISTA can test and validate it is working.

When I try to set up a Fax Account - Fax and Scan / Tools / Fax
Accounts /
Add / Connect to a fax modem / Chose a Modem Name - no matter
what I
enter
in
this field, I get an error message "The mentioned fax server is
not
available. Please correct the server name and try again"

Can you suggest a solution?
Click to expand...
Click to expand...
Click to expand...
 
Thanks again.
Mark

Russ Valentine said:
I'd also try opening an incident with Microsoft since they did certify the
modem as "working."
--
Russ Valentine
[MVP-Outlook]
ashforma said:
So this is teh end of the line? not much I can do about it as it is a
laptop
and HP sell it as a VISTA certified machine.

I'll Pass this onto HP.

Thanks for trying.

Russ Valentine said:
The verification report does not look encouraging, neither does the fact
that it's not certified.
--
Russ Valentine
[MVP-Outlook]
Yes, I did. The entry in teh compatibility list is:

Works with Vista:
http://winqual.microsoft.com/HCL/Pr...UDIO Soft Data Fax Modem with SmartCP&oid=126

M

:

So answer my question. Or did you expect me to check the VHCL for you?
--
Russ Valentine
[MVP-Outlook]
Russ,

Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP
Driver Update SP36392 HP released it 2007-07-30

This seems to be the modem installed in HP Pavilion laptops.

It is on COM3, it passes the windows device manager test.

It appears to be a 56k fax data modem, I believe it is class 1

FYI, UAC is disabled; I am the administrator of the system.

Mark


:

Just because Vista can recognize your modem does not mean it is a
fax
modem
that supports Class 1 or Class 2 and is on the VHCL. Verify that it
is.
--
Russ Valentine
[MVP-Outlook]
I have Windows VISTA Ultimate. I have a recognised fax modem
installed.
I
have verified VISTA can test and validate it is working.

When I try to set up a Fax Account - Fax and Scan / Tools / Fax
Accounts /
Add / Connect to a fax modem / Chose a Modem Name - no matter
what I
enter
in
this field, I get an error message "The mentioned fax server is
not
available. Please correct the server name and try again"

Can you suggest a solution?
Click to expand...
Click to expand...
Click to expand...
 
Back
Top