Problems Resolving Email Addresses in Outlook

  • Thread starter Thread starter Saint_Bernard
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Saint_Bernard

I just reformatted my hard drive and re-installed all of my software,
including Outllook. I have also installed all of the available fix packs for
Office Professional XP. Unfortunately, though, I am still having problems
addressing my email. Whenever I type a name into the 'To' field of a new
message Outlook is not able to recognise it. Yet, if I click 'To' I am able
to select the name I just typed and the name appears on my email and Outlook
is able to recognise it. The next name I type in is again not recognised.



If I click 'Check Names' Outlook stops at the first name I typed and asks me
if I would like to 'Create a new address' for the non-recognizable name. When
I then click 'Show names' Outlook not only opens the Address Book but it
highlights the name I typed in!



If I compose a new email and type one of the names that I had already taken
directly from the address book then it will instantly recognize it.
Occasionally though, in cases like this it replaces it with a non-existing
display name! I have checked for such a non-existing display name by
expporting my contacts into an Access file and then using Access to query for
the non-existing display name. No such display name was ever found. If I then
import this Access table into Outlook -- and tell it to replace all of the
duplicates -- nothing changes (i.e. Outlook continues as if nothing
happened). Well ALMOST nothing. Outlook switches the name in the 'File As:'
field for all of the contacts. I then have to correct the entry in this field
for each of my contacts.



Does anyone know how I can correct these problems?



I thank you in advance for any responses I receive.
 
You have several problems, and you are confusing autocompletion with
autoresolution. Autocompletion will start working after you populate your
cache again by sending emails. Autoresolution will work after you configure
the Outlook Address Book correctly in this new profile. If you need more
help, then you will have to provide more information, such as how you
migrated data to this profile.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
 
Here's an explanation of email autocomplete:

http://communityclips.officelabs.com/Video.aspx?videoId=39adf3a0-9156-40ad-8b0c-40ec4404cd98

--

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..
Russ Valentine said:
You have several problems, and you are confusing autocompletion with
autoresolution. Autocompletion will start working after you populate your
cache again by sending emails. Autoresolution will work after you
configure the Outlook Address Book correctly in this new profile. If you
need more help, then you will have to provide more information, such as
how you migrated data to this profile.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
Saint_Bernard said:
I just reformatted my hard drive and re-installed all of my software,
including Outllook. I have also installed all of the available fix packs
for
Office Professional XP. Unfortunately, though, I am still having problems
addressing my email. Whenever I type a name into the 'To' field of a new
message Outlook is not able to recognise it. Yet, if I click 'To' I am
able
to select the name I just typed and the name appears on my email and
Outlook
is able to recognise it. The next name I type in is again not recognised.



If I click 'Check Names' Outlook stops at the first name I typed and asks
me
if I would like to 'Create a new address' for the non-recognizable name.
When
I then click 'Show names' Outlook not only opens the Address Book but it
highlights the name I typed in!



If I compose a new email and type one of the names that I had already
taken
directly from the address book then it will instantly recognize it.
Occasionally though, in cases like this it replaces it with a
non-existing
display name! I have checked for such a non-existing display name by
expporting my contacts into an Access file and then using Access to query
for
the non-existing display name. No such display name was ever found. If I
then
import this Access table into Outlook -- and tell it to replace all of
the
duplicates -- nothing changes (i.e. Outlook continues as if nothing
happened). Well ALMOST nothing. Outlook switches the name in the 'File
As:'
field for all of the contacts. I then have to correct the entry in this
field
for each of my contacts.



Does anyone know how I can correct these problems?



I thank you in advance for any responses I receive.
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