Problems logging in locally after Remote Desktop session

  • Thread starter Thread starter bbear2
  • Start date Start date
B

bbear2

I have read a great many posts about Remote Desktop issues but cannot find
anything which explains exactly what I am seeing. The scenario ..

I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a home
built desktop machine, also running XP Pro SP2

My desktop machine is connected to a Linkysys WRT54GS router via a wired
connection. My laptop is connected to the same router but using a wireless
connection.

From my laptop I am able to remote desktop into my desktop machine. However,
when I kill my remote desktop session, on my desktop machine the login screen
still says that I am logged in. I am not sure if this is indicative of a
problem or not.

Next, I log in at my desktop machine but all that happens is that the screen
goes black and I am unable to do anything. Even CTRL-ALT-DEL doesn't do
anything. Note that the same problem happens if I use a wired connection from
my laptop to the router.

On this black screen, at the top right I see the Kaspersky Internet Suite 7
logo. At first I thought that it was Kaspersky which was causing the problem
so I completely uninstalled it and repeated the experiments. This time I get
the same black screen, but without the Kaspersky logo.

The only way that I have found to get my desktop machine back up and be able
to log back in is to do a hard reset or power cycle.

Note that this issue happens when I try to remote desktop on my local
network, I am not trying to get in via the public internet. No VPN is
involved.

I use the same laptop at work to remote desktop into other XP machines at
work (over a local network) and Remote Desktop works fine.

Does anyone l any idea what could be causing these problems?

thanks in advance for your help
 
By "kill my remote desktop session" do you use a log off or disconnect or
simply click on the little x in the top right corner of the Remote Desktop
[RDC] display?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375
 
I am sorry, 'killed' was a bad choice of word.

Yes, I click on the little X at the top right hand corner of the Remote
Desktop screen on my laptop.


Sooner Al said:
By "kill my remote desktop session" do you use a log off or disconnect or
simply click on the little x in the top right corner of the Remote Desktop
[RDC] display?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

bbear2 said:
I have read a great many posts about Remote Desktop issues but cannot find
anything which explains exactly what I am seeing. The scenario ..

I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a home
built desktop machine, also running XP Pro SP2

My desktop machine is connected to a Linkysys WRT54GS router via a wired
connection. My laptop is connected to the same router but using a wireless
connection.

From my laptop I am able to remote desktop into my desktop machine.
However,
when I kill my remote desktop session, on my desktop machine the login
screen
still says that I am logged in. I am not sure if this is indicative of a
problem or not.

Next, I log in at my desktop machine but all that happens is that the
screen
goes black and I am unable to do anything. Even CTRL-ALT-DEL doesn't do
anything. Note that the same problem happens if I use a wired connection
from
my laptop to the router.

On this black screen, at the top right I see the Kaspersky Internet Suite
7
logo. At first I thought that it was Kaspersky which was causing the
problem
so I completely uninstalled it and repeated the experiments. This time I
get
the same black screen, but without the Kaspersky logo.

The only way that I have found to get my desktop machine back up and be
able
to log back in is to do a hard reset or power cycle.

Note that this issue happens when I try to remote desktop on my local
network, I am not trying to get in via the public internet. No VPN is
involved.

I use the same laptop at work to remote desktop into other XP machines at
work (over a local network) and Remote Desktop works fine.

Does anyone l any idea what could be causing these problems?

thanks in advance for your help
Click to expand...
Click to expand...
 
What happens if you Logoff or Disconnect from the RDC session?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

bbear2 said:
I am sorry, 'killed' was a bad choice of word.

Yes, I click on the little X at the top right hand corner of the Remote
Desktop screen on my laptop.


Sooner Al said:
By "kill my remote desktop session" do you use a log off or disconnect or
simply click on the little x in the top right corner of the Remote
Desktop
[RDC] display?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

bbear2 said:
I have read a great many posts about Remote Desktop issues but cannot
find
anything which explains exactly what I am seeing. The scenario ..

I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a home
built desktop machine, also running XP Pro SP2

My desktop machine is connected to a Linkysys WRT54GS router via a
wired
connection. My laptop is connected to the same router but using a
wireless
connection.

From my laptop I am able to remote desktop into my desktop machine.
However,
when I kill my remote desktop session, on my desktop machine the login
screen
still says that I am logged in. I am not sure if this is indicative of
a
problem or not.

Next, I log in at my desktop machine but all that happens is that the
screen
goes black and I am unable to do anything. Even CTRL-ALT-DEL doesn't do
anything. Note that the same problem happens if I use a wired
connection
from
my laptop to the router.

On this black screen, at the top right I see the Kaspersky Internet
Suite
7
logo. At first I thought that it was Kaspersky which was causing the
problem
so I completely uninstalled it and repeated the experiments. This time
I
get
the same black screen, but without the Kaspersky logo.

The only way that I have found to get my desktop machine back up and be
able
to log back in is to do a hard reset or power cycle.

Note that this issue happens when I try to remote desktop on my local
network, I am not trying to get in via the public internet. No VPN is
involved.

I use the same laptop at work to remote desktop into other XP machines
at
work (over a local network) and Remote Desktop works fine.

Does anyone l any idea what could be causing these problems?

thanks in advance for your help
Click to expand...
Click to expand...
Click to expand...
 
I will try this when I get home. I must admit that I have never used 'log
off' before with Remote Desktop, I have always just hit the 'x' and closed
the window. This is how we always use it at work. Maybe there is something
different with the setup of the computers at work which allows it to be used
in that way.

I wanted to check though that the correct way to log off a Remote Desktop
session is to select the Start button in the remote desktop window, then in
the RD window again, select 'log off'?

Also, given that I am the same user as one my desktop machine, shouldn't I
just be able to close the RD window in this way, and just walk over to my
desktop machine, enter my password and bring up same window?

I will try the experiment you suggested and update this thread tonight.

thanks for your help.


Sooner Al said:
What happens if you Logoff or Disconnect from the RDC session?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

bbear2 said:
I am sorry, 'killed' was a bad choice of word.

Yes, I click on the little X at the top right hand corner of the Remote
Desktop screen on my laptop.


Sooner Al said:
By "kill my remote desktop session" do you use a log off or disconnect or
simply click on the little x in the top right corner of the Remote
Desktop
[RDC] display?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

I have read a great many posts about Remote Desktop issues but cannot
find
anything which explains exactly what I am seeing. The scenario ..

I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a home
built desktop machine, also running XP Pro SP2

My desktop machine is connected to a Linkysys WRT54GS router via a
wired
connection. My laptop is connected to the same router but using a
wireless
connection.

From my laptop I am able to remote desktop into my desktop machine.
However,
when I kill my remote desktop session, on my desktop machine the login
screen
still says that I am logged in. I am not sure if this is indicative of
a
problem or not.

Next, I log in at my desktop machine but all that happens is that the
screen
goes black and I am unable to do anything. Even CTRL-ALT-DEL doesn't do
anything. Note that the same problem happens if I use a wired
connection
from
my laptop to the router.

On this black screen, at the top right I see the Kaspersky Internet
Suite
7
logo. At first I thought that it was Kaspersky which was causing the
problem
so I completely uninstalled it and repeated the experiments. This time
I
get
the same black screen, but without the Kaspersky logo.

The only way that I have found to get my desktop machine back up and be
able
to log back in is to do a hard reset or power cycle.

Note that this issue happens when I try to remote desktop on my local
network, I am not trying to get in via the public internet. No VPN is
involved.

I use the same laptop at work to remote desktop into other XP machines
at
work (over a local network) and Remote Desktop works fine.

Does anyone l any idea what could be causing these problems?

thanks in advance for your help
Click to expand...
Click to expand...
Click to expand...
 
I tried logging off from the Remote Desktop session (rather than just closing
it with the 'x') but I still see the same problems.

Here are the results of a couple more experiments I ran tonight:

Key:

'DESK' = desktop PC
'LAPT' = laptop

As before, DESK is connected to my Linysys router using wired connection,
whereas
my LAPT is connected to the same router wirelessly.

Experiment #1
=============

1: log into DESK -> logs in ok
2: On LAPT, RD to DESK -> logs in ok (DESK shows user logged in)
3. log off RD (RD session ends - 'Your remote session ended'), DESK goes
back to normal login screen
4. Login to DESK machine -> logs in ok
5. restart DESK -> comes up with black screen with Kaspersky logo at top
right. Unresponsive to keyboard, mouse ok
6. hit reset/power button on DESK -> comes up ok with usual login screen

Note that the Kaspersky logo on the black screen is the same logo I see at
the top right of the regular windows login screen


Experiment #2
=============
1. On DESK, run Kaspersky removal tool to completely remove all traces of
Kaspersky Internet Suite 7
2. restart DESK
3. Log into DESK -> logs in ok
4. On LAPT, RD to DESK -> get black screen on LAPT!
5. Close RD
6. On LAPT, RD to DESK again -> get blue screen with login dialog box frozen!
7. Close RD
8. On LAPT, RD to DESK again -> get blue screen with login dialog box frozen!
9. On DESK, log in -> logs in ok, but wallpaper has gone!
10. restart DESK -> comes up with black screen (no Kaspersky logo).
Unresponsive to keyboard, mouse ok
11. hit reset/power button on DESK -> comes up ok with usual login screen
12. Log into DESK -> logs in ok

If there are any other experiments I can carry out to help debug this,
please let me know.

thanks

bbear2 said:
I will try this when I get home. I must admit that I have never used 'log
off' before with Remote Desktop, I have always just hit the 'x' and closed
the window. This is how we always use it at work. Maybe there is something
different with the setup of the computers at work which allows it to be used
in that way.

I wanted to check though that the correct way to log off a Remote Desktop
session is to select the Start button in the remote desktop window, then in
the RD window again, select 'log off'?

Also, given that I am the same user as one my desktop machine, shouldn't I
just be able to close the RD window in this way, and just walk over to my
desktop machine, enter my password and bring up same window?

I will try the experiment you suggested and update this thread tonight.

thanks for your help.


Sooner Al said:
What happens if you Logoff or Disconnect from the RDC session?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

bbear2 said:
I am sorry, 'killed' was a bad choice of word.

Yes, I click on the little X at the top right hand corner of the Remote
Desktop screen on my laptop.


:

By "kill my remote desktop session" do you use a log off or disconnect or
simply click on the little x in the top right corner of the Remote
Desktop
[RDC] display?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

I have read a great many posts about Remote Desktop issues but cannot
find
anything which explains exactly what I am seeing. The scenario ..

I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a home
built desktop machine, also running XP Pro SP2

My desktop machine is connected to a Linkysys WRT54GS router via a
wired
connection. My laptop is connected to the same router but using a
wireless
connection.

From my laptop I am able to remote desktop into my desktop machine.
However,
when I kill my remote desktop session, on my desktop machine the login
screen
still says that I am logged in. I am not sure if this is indicative of
a
problem or not.

Next, I log in at my desktop machine but all that happens is that the
screen
goes black and I am unable to do anything. Even CTRL-ALT-DEL doesn't do
anything. Note that the same problem happens if I use a wired
connection
from
my laptop to the router.

On this black screen, at the top right I see the Kaspersky Internet
Suite
7
logo. At first I thought that it was Kaspersky which was causing the
problem
so I completely uninstalled it and repeated the experiments. This time
I
get
the same black screen, but without the Kaspersky logo.

The only way that I have found to get my desktop machine back up and be
able
to log back in is to do a hard reset or power cycle.

Note that this issue happens when I try to remote desktop on my local
network, I am not trying to get in via the public internet. No VPN is
involved.

I use the same laptop at work to remote desktop into other XP machines
at
work (over a local network) and Remote Desktop works fine.

Does anyone l any idea what could be causing these problems?

thanks in advance for your help
Click to expand...
Click to expand...
Click to expand...
 
It really sounds to me like Kapersky has hosed (that's a technical term) up
something on DESK. You might look at the event viewer on DESK to see if you
can find any clues to what is happening.

Also, do you have a restore point created prior to all of this happening
that you might try to recover from?

FWIW, I would also use the "disconnect" from RDC function versus "log off."
That way you stay logged on with any programs you have running still
running.

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

bbear2 said:
I tried logging off from the Remote Desktop session (rather than just
closing
it with the 'x') but I still see the same problems.

Here are the results of a couple more experiments I ran tonight:

Key:

'DESK' = desktop PC
'LAPT' = laptop

As before, DESK is connected to my Linysys router using wired connection,
whereas
my LAPT is connected to the same router wirelessly.

Experiment #1
=============

1: log into DESK -> logs in ok
2: On LAPT, RD to DESK -> logs in ok (DESK shows user logged in)
3. log off RD (RD session ends - 'Your remote session ended'), DESK goes
back to normal login screen
4. Login to DESK machine -> logs in ok
5. restart DESK -> comes up with black screen with Kaspersky logo at top
right. Unresponsive to keyboard, mouse ok
6. hit reset/power button on DESK -> comes up ok with usual login screen

Note that the Kaspersky logo on the black screen is the same logo I see at
the top right of the regular windows login screen


Experiment #2
=============
1. On DESK, run Kaspersky removal tool to completely remove all traces of
Kaspersky Internet Suite 7
2. restart DESK
3. Log into DESK -> logs in ok
4. On LAPT, RD to DESK -> get black screen on LAPT!
5. Close RD
6. On LAPT, RD to DESK again -> get blue screen with login dialog box
frozen!
7. Close RD
8. On LAPT, RD to DESK again -> get blue screen with login dialog box
frozen!
9. On DESK, log in -> logs in ok, but wallpaper has gone!
10. restart DESK -> comes up with black screen (no Kaspersky logo).
Unresponsive to keyboard, mouse ok
11. hit reset/power button on DESK -> comes up ok with usual login screen
12. Log into DESK -> logs in ok

If there are any other experiments I can carry out to help debug this,
please let me know.

thanks

bbear2 said:
I will try this when I get home. I must admit that I have never used 'log
off' before with Remote Desktop, I have always just hit the 'x' and
closed
the window. This is how we always use it at work. Maybe there is
something
different with the setup of the computers at work which allows it to be
used
in that way.

I wanted to check though that the correct way to log off a Remote Desktop
session is to select the Start button in the remote desktop window, then
in
the RD window again, select 'log off'?

Also, given that I am the same user as one my desktop machine, shouldn't
I
just be able to close the RD window in this way, and just walk over to my
desktop machine, enter my password and bring up same window?

I will try the experiment you suggested and update this thread tonight.

thanks for your help.


Sooner Al said:
What happens if you Logoff or Disconnect from the RDC session?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

I am sorry, 'killed' was a bad choice of word.

Yes, I click on the little X at the top right hand corner of the
Remote
Desktop screen on my laptop.


:

By "kill my remote desktop session" do you use a log off or
disconnect or
simply click on the little x in the top right corner of the Remote
Desktop
[RDC] display?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

I have read a great many posts about Remote Desktop issues but
cannot
find
anything which explains exactly what I am seeing. The scenario ..

I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a
home
built desktop machine, also running XP Pro SP2

My desktop machine is connected to a Linkysys WRT54GS router via a
wired
connection. My laptop is connected to the same router but using a
wireless
connection.

From my laptop I am able to remote desktop into my desktop
machine.
However,
when I kill my remote desktop session, on my desktop machine the
login
screen
still says that I am logged in. I am not sure if this is
indicative of
a
problem or not.

Next, I log in at my desktop machine but all that happens is that
the
screen
goes black and I am unable to do anything. Even CTRL-ALT-DEL
doesn't do
anything. Note that the same problem happens if I use a wired
connection
from
my laptop to the router.

On this black screen, at the top right I see the Kaspersky
Internet
Suite
7
logo. At first I thought that it was Kaspersky which was causing
the
problem
so I completely uninstalled it and repeated the experiments. This
time
I
get
the same black screen, but without the Kaspersky logo.

The only way that I have found to get my desktop machine back up
and be
able
to log back in is to do a hard reset or power cycle.

Note that this issue happens when I try to remote desktop on my
local
network, I am not trying to get in via the public internet. No VPN
is
involved.

I use the same laptop at work to remote desktop into other XP
machines
at
work (over a local network) and Remote Desktop works fine.

Does anyone l any idea what could be causing these problems?

thanks in advance for your help
Click to expand...
Click to expand...
Click to expand...
 
Unfortunately I do not have a restore point set, and to be honest I don't
really know how long this problem has been around. I have been using the XP
Pro install on DESK for probably a couple of years now without a reinstall.
Remote Dekstop could have been broken for some time but I would not have
known about it. This is the first time I have tried Remote Desktop into this
machine, unfortunately it failed miserably the first time :-(

I ran an experiment as you suggested, I did all the steps I mentioned in my
last post and did them on 5 minute intervals. Then at the end of the
experiment checked the Event and System Log on DESK, but there was
absolutely no problems reported during these times.

If my Windows is corrupted (by Kaspersky?) in some way, is there a way to
fix it other than by a complete reinstall?

In every other way DESK is running perfectly, it seems a real pain to have
to reinstall everything just because RD doesn't work.

I have another PC, currently running Linux which I could reformat and
install XP Pro SP2. I won't be able to register it with Microsoft since I
don't have another license but that shouldn't matter for testing as it will
have some time to do the testing before Microsoft locks the OS.


Sooner Al said:
It really sounds to me like Kapersky has hosed (that's a technical term) up
something on DESK. You might look at the event viewer on DESK to see if you
can find any clues to what is happening.

Also, do you have a restore point created prior to all of this happening
that you might try to recover from?

FWIW, I would also use the "disconnect" from RDC function versus "log off."
That way you stay logged on with any programs you have running still
running.

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

bbear2 said:
I tried logging off from the Remote Desktop session (rather than just
closing
it with the 'x') but I still see the same problems.

Here are the results of a couple more experiments I ran tonight:

Key:

'DESK' = desktop PC
'LAPT' = laptop

As before, DESK is connected to my Linysys router using wired connection,
whereas
my LAPT is connected to the same router wirelessly.

Experiment #1
=============

1: log into DESK -> logs in ok
2: On LAPT, RD to DESK -> logs in ok (DESK shows user logged in)
3. log off RD (RD session ends - 'Your remote session ended'), DESK goes
back to normal login screen
4. Login to DESK machine -> logs in ok
5. restart DESK -> comes up with black screen with Kaspersky logo at top
right. Unresponsive to keyboard, mouse ok
6. hit reset/power button on DESK -> comes up ok with usual login screen

Note that the Kaspersky logo on the black screen is the same logo I see at
the top right of the regular windows login screen


Experiment #2
=============
1. On DESK, run Kaspersky removal tool to completely remove all traces of
Kaspersky Internet Suite 7
2. restart DESK
3. Log into DESK -> logs in ok
4. On LAPT, RD to DESK -> get black screen on LAPT!
5. Close RD
6. On LAPT, RD to DESK again -> get blue screen with login dialog box
frozen!
7. Close RD
8. On LAPT, RD to DESK again -> get blue screen with login dialog box
frozen!
9. On DESK, log in -> logs in ok, but wallpaper has gone!
10. restart DESK -> comes up with black screen (no Kaspersky logo).
Unresponsive to keyboard, mouse ok
11. hit reset/power button on DESK -> comes up ok with usual login screen
12. Log into DESK -> logs in ok

If there are any other experiments I can carry out to help debug this,
please let me know.

thanks

bbear2 said:
I will try this when I get home. I must admit that I have never used 'log
off' before with Remote Desktop, I have always just hit the 'x' and
closed
the window. This is how we always use it at work. Maybe there is
something
different with the setup of the computers at work which allows it to be
used
in that way.

I wanted to check though that the correct way to log off a Remote Desktop
session is to select the Start button in the remote desktop window, then
in
the RD window again, select 'log off'?

Also, given that I am the same user as one my desktop machine, shouldn't
I
just be able to close the RD window in this way, and just walk over to my
desktop machine, enter my password and bring up same window?

I will try the experiment you suggested and update this thread tonight.

thanks for your help.


:

What happens if you Logoff or Disconnect from the RDC session?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

I am sorry, 'killed' was a bad choice of word.

Yes, I click on the little X at the top right hand corner of the
Remote
Desktop screen on my laptop.


:

By "kill my remote desktop session" do you use a log off or
disconnect or
simply click on the little x in the top right corner of the Remote
Desktop
[RDC] display?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

I have read a great many posts about Remote Desktop issues but
cannot
find
anything which explains exactly what I am seeing. The scenario ..

I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a
home
built desktop machine, also running XP Pro SP2

My desktop machine is connected to a Linkysys WRT54GS router via a
wired
connection. My laptop is connected to the same router but using a
wireless
connection.

From my laptop I am able to remote desktop into my desktop
machine.
However,
when I kill my remote desktop session, on my desktop machine the
login
screen
still says that I am logged in. I am not sure if this is
indicative of
a
problem or not.

Next, I log in at my desktop machine but all that happens is that
the
screen
goes black and I am unable to do anything. Even CTRL-ALT-DEL
doesn't do
anything. Note that the same problem happens if I use a wired
connection
from
my laptop to the router.

On this black screen, at the top right I see the Kaspersky
Internet
Suite
7
logo. At first I thought that it was Kaspersky which was causing
the
problem
so I completely uninstalled it and repeated the experiments. This
time
I
get
the same black screen, but without the Kaspersky logo.

The only way that I have found to get my desktop machine back up
and be
able
to log back in is to do a hard reset or power cycle.

Note that this issue happens when I try to remote desktop on my
local
network, I am not trying to get in via the public internet. No VPN
is
involved.

I use the same laptop at work to remote desktop into other XP
machines
at
work (over a local network) and Remote Desktop works fine.

Does anyone l any idea what could be causing these problems?

thanks in advance for your help
Click to expand...
Click to expand...
Click to expand...
 
* You can reregister Remote Desktop by running the following command from a
command prompt. Make sure you have administrator privileges. Reboot the PC
after doing this...


regsvr32 remotepg.dll


* The fix of last resort is a "Repair Reinstall" of the OS. Backup any
critical data just in case. Note the warnings on the page...

http://michaelstevenstech.com/XPrepairinstall.htm

Good luck and sorry I can't be of more help...

---

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375
 
Unfortunately, 'regsvr32 remotepg.dll' didn't help.

I have not taken the plunge and ran 'repair reinstall' yet.

Instead,, I decided to install XP Pro SP2 on another PC and also installed
Kaspersky Internet Security 7. This comuter doesn't exhibit the probelm, i.e.
I don't see a black screen after restart.

The only think is that the patch status is not the same as my 'DESK'
machine. I don't think I will be able to install the updates from Microsoft
however as I can't register it as I dont have a second license.

I am going to ponder doing the resinstall on my DESK machine. I can't help
thinking there is some setup on my DESK machine which is causing the problem,
or some conflicting app. I have ran Advanced System Optimizer to clear up all
the registry and other problems it could find but that didn't help either.

thanks for all your help.
 
Hi, I have some more results, this time from experiments which suggest the
issue is to do with the driver for my video card ..

I went into msconfig and turned on boot logging. I then repeated the
previous experiments. First I saved the boot log for a regular startup of
windows, then I did the remote desktop, followed be disconnect and a restart
(which resulted in the black screen with the Kaspersky logo). I then did a
hard reset (to get it out of the 'blank screen' mode' and compared the two
boot logs.

I could see some differences, presumably because different drivers are
loaded when doing a regular windows boot vs a restart, however the two logs
diverged significantly when it got to the point of loading nv4_mini.sys. This
is the Nvidia compatible Windows 2000 minport driver.

So I then decided to upgrade to the latest Nvidia drivers (I already had
quite a recent one. Now the results of my experiments are very different !

Instead of a black screen following the restart (after ending a remote
desktop session from LAPTP) it now comes up with the Windows login screen
(that's the good news). The bad news is that my screen has switched to
640x480 at 4bit colour depth !

Maybe I have just introduced a new, unrelated problem but my suspicion is
that all the problems all along have been down to my video card/driver.

I am using an Asus EN7600GT Pci Express card with 256MB DDR3. Up to now it
has worked virtually flawlessly, however I did have to upgrade from the Asus
driver to the generic Nvidia one some time ago to fix some problem (I can't
remember what it was)

I am going to do some research on the Nvidia and Asus forums to see if I can
come up with anything.
 
Hi John,
first I am going to go back to my previous driver version but use the one
posted for my Asus card on the Asus website. If I still have the same problem
then I will probably have to seek help either from Asus or from Nvidia,
neither of which is going to get me a solution quickly and maybe never.

I could also see if I can get in touch with the original poster to see if he
ever found a solution.
 
Looks like there are a slew of problems with the later Nvidia forceware
drivers which are casuing problems with Remote Desktop. Not necessarily the
same as we are seeing but it appears that Nvidia are working on some fixes.
See ..

http://forums.nvidia.com/index.php?showtopic=67147&hl=remote+desktop

I am going to read up on what is the safest way to completly remove all
traces of my Nvidia drivers and then install the official one from the Asus
website.
 
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