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- May 13, 2009
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Hi
I'm not technical so please bear with me!!
I wanted to run MS Accounting express on my PC but my existing RAM was only 256 and it needed to be at least 512.
I bought a 1gb upgrade through crucial. I used their scanning tool to find the right one.
I installed it yesterday with no problems and then downloaded MS Accounting. I spent the rest of yesterday using the software.
This morning I have switched on the pc and once windows has booted after about 30 seconds the screen goes blue and I get the message
"a problem has been detected and windows has been shut down to prevent damage to your computer
a process or thread crucial to system operation has unexpectedly or terminated .........."
I have contacted crucial who asked me to move the new RAM from the second slot into the first and retry without the existing RAM, this did not work. I have now removed the new RAM and put back just the existing one and the problem still happens. I have never had this problem prior to the installation of the new RAM.
Crucial have said that they think it to be a software issue as I can run the pc in safe mode. Could this be the case or has the installation of the new RAM caused the problem?
Are there any sort of diag I can run whilst in safe mode?
I am running XP pro
Many thanks for your expected help, if you need any more info, please ask and I will (try and) let you know.
I'm not technical so please bear with me!!
I wanted to run MS Accounting express on my PC but my existing RAM was only 256 and it needed to be at least 512.
I bought a 1gb upgrade through crucial. I used their scanning tool to find the right one.
I installed it yesterday with no problems and then downloaded MS Accounting. I spent the rest of yesterday using the software.
This morning I have switched on the pc and once windows has booted after about 30 seconds the screen goes blue and I get the message
"a problem has been detected and windows has been shut down to prevent damage to your computer
a process or thread crucial to system operation has unexpectedly or terminated .........."
I have contacted crucial who asked me to move the new RAM from the second slot into the first and retry without the existing RAM, this did not work. I have now removed the new RAM and put back just the existing one and the problem still happens. I have never had this problem prior to the installation of the new RAM.
Crucial have said that they think it to be a software issue as I can run the pc in safe mode. Could this be the case or has the installation of the new RAM caused the problem?
Are there any sort of diag I can run whilst in safe mode?
I am running XP pro
Many thanks for your expected help, if you need any more info, please ask and I will (try and) let you know.
