Problems after doing XP Home Ed Recovery

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Guest

Help! Anyone! I had to do a system recovery for my Compaq Presario and used
the 7 disc set that I purchased from MS/Compaq. However, now my HP All in
One Printer/Scanner/Copier won't scan. Problem is there's now no "Scan"
option from the program side. If I go into the HP Image Director, I get a
"communication problem" and if I open My Pictures File (used to be a link in
the index saying to get image from scanner) the link is not there! I tried
to look for the set-up scanner from the control panel, but I keep getting
that the software is already installed. It's like a big circle that goes
nowhere.

I also need to know if I need to re-install the SP2 on my PC. After the
recovery, I did the check for updates and put it back on automatic updates.
I tried to download SP2, but it just starting checking my PC for the need for
the latest updates and comes back saying that I'm set to receive automatic
updates. How will I know if I have the SP2 installed?

Lastly, since the recovery, when I got on the internet, the web pages were
so large that I had to scroll to the right. I reset my monitor resolution to
1025 x 768, but now the text is too small and the browser icons are much
smaller than they were before. There is no option for "medium" sized icons,
only large or small.

Having a website that I constantly update, this has become a big pain in the
yhou know what - just trying to get back to normal. PLEASE, if anyone can
help, I sure would appreciate it.
Rita
 
Rita said:
Help! Anyone! I had to do a system recovery for my Compaq Presario
and used the 7 disc set that I purchased from MS/Compaq. However,
now my HP All in One Printer/Scanner/Copier won't scan. Problem is
there's now no "Scan" option from the program side. If I go into
the HP Image Director, I get a "communication problem" and if I
open My Pictures File (used to be a link in the index saying to get
image from scanner) the link is not there! I tried to look for the
set-up scanner from the control panel, but I keep getting that the
software is already installed. It's like a big circle that goes
nowhere.

I also need to know if I need to re-install the SP2 on my PC.
After the recovery, I did the check for updates and put it back on
automatic updates. I tried to download SP2, but it just starting
checking my PC for the need for the latest updates and comes back
saying that I'm set to receive automatic updates. How will I know
if I have the SP2 installed?

Lastly, since the recovery, when I got on the internet, the web
pages were so large that I had to scroll to the right. I reset my
monitor resolution to 1025 x 768, but now the text is too small and
the browser icons are much smaller than they were before. There is
no option for "medium" sized icons, only large or small.

Having a website that I constantly update, this has become a big
pain in the yhou know what - just trying to get back to normal.
PLEASE, if anyone can help, I sure would appreciate it.
Click to expand...

7 Disc recovery means it probably restored from an IMAGE - not an actual
install.

Yes you should install SP2 - but only after updating all your hgardware
drivers - especially that printer/scanner - from the hardware manufacturer's
web pages. And make sure your firewall is enabled at all times while on the
internet.
 
Hi,

Click start/run, type services.msc and click ok. Scroll down and locate the
Windows Image Acquisition service and double click it. See that the startup
type is set to automatic. You may also want to go to the Recovery tab and
check that the first action is set to restart the service on failure.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
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