Problem with Word since latest security updates.

  • Thread starter Thread starter George Weston
  • Start date Start date
G

George Weston

I'm running XP Home with Service Pack 2 and Office 97.
I downloaded the latest 6 security updates this week and shortly afterwards
created a new Word document and tried to save it.
The "save as" dialog box did not appear and the hourglass appeared instead.
Nothing further happened.
(Re-saving an existing Word document works fine).
I had to ctrl/alt/delete and stop Word running.
I suspected one of the security updates was to blame, so I did a system
restore. Word then worked correctly.
I then downloaded the updates again and the same problem occurred.
I've now gone back on to system restore.
Does anyone know if this is a general problem? (why not check your own
computer and see what happens if you try to save a new Word document?)
I'd be grateful for any info.
Regards,
George
 
George Weston said:
I'm running XP Home with Service Pack 2 and Office 97.
I downloaded the latest 6 security updates this week and shortly
afterwards created a new Word document and tried to save it.
The "save as" dialog box did not appear and the hourglass appeared
instead. Nothing further happened.
(Re-saving an existing Word document works fine).
I had to ctrl/alt/delete and stop Word running.
I suspected one of the security updates was to blame, so I did a system
restore. Word then worked correctly.
I then downloaded the updates again and the same problem occurred.
I've now gone back on to system restore.
Does anyone know if this is a general problem? (why not check your own
computer and see what happens if you try to save a new Word document?)
I'd be grateful for any info.
Regards,
George
Click to expand...

The above should have read "Office 2000".
George
 
you can do the following if you’ve been affected by MS06-015:

- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value
"{A4DF5659-0801-4A60-9607-1C48695EFDA9}{000214E6-0000-0000-C000-000000000046}
0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor


--
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-
 
Hi George,

I am experiencing the same problem.

I have been mucking about with it all day, with no success. I have
uninstalled and reinstalled the office professional...this didn't work! The
error is still there.
My computer will not allow a system restore!


Becoming demented..... can anyone help!!!! Please!!!

Allison
 
you can do the following if you've been affected by MS06-015:

- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value
"{A4DF5659-0801-4A60-9607-1C48695EFDA9}{000214E6-0000-0000-C000-000000000046}
0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor


--
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-
 
Hi Larry,

thank you very much for replying to my message requesting help.

I have tried the fix, but it doesn't seem to help the problem.

I am completely in the dark with computer workings.....

I notice that there is still another

re Dword file in there

it starts with

750FDFOE-2A26-11D1.....

Is this a problem?

thanks
Regards Allison
 
Back
Top