Problem with System File Checker

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

When I try to perform sfc /scannow my computer will perform the scan but
after scanning reaches about 40% on the progress bar my computer immediately
shuts down completely. There is no error message coming up or explanation as
to why this is happening.
My pc works (usually) well with no problems but the reason im trying to see
if my protected files are intact and in their orignal version is because when
i try to run 1 or 2 software applications i get the error messages 'cannot
load powrprof.dll' or 'thotkey.exe' and again my computer shuts down
completely.
I was advised that maybe these error messages were caused by adware or
spyware but all of my adware/spyware scans (Adaware. Spybot. AOL and Mcafee)
would indicate that my pc is clean.
Can someone please explain or has any idea why my pc shuts down when
performing these tasks???
 
Jimmy

What is the make and model of your computer?

Please check Event Viewer for Warning / Error Reports in the System and
Application logs for the time of the error and post copies.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
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