Hello Lorna,
I am unfamiliar with the application but Windows XP is more particular with
it's printer driver functionality. It might be best to download and install
the latest Windows XP driver for your printer. It's best to get printer
drivers from the printer manufacturer. I would go to the printer
manufacturers website and download the Windows XP printer driver and install
it. It might also be good to go to the software manufacturers website and
look for updates. This issue should not normally cause the application to
shut down.
Thank You
Bobby Mikkelson
Microsoft
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