Problem with Remote Assistance

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I am attempting to use the Remote Assistance feature of Messenger Live
version 8.1 and am running in difficulties. I did an initial test on my own
home network and was able to access the desktop of my second machine.

I need to access computer B (in another state) from computer A (my machine).
When A attempts to access B, the connect for Remote Assistance never
completes. It just says attempting to connect. However B can access A's
desktop. I assumed it was a firewall issue on B's machine, but when we
disabled the firewall completely, A still could not access B's desktop.

Both computers are running Windows XP SP2 with Windows Live Messenger 8.1.
Both machines are using a DSL connection. Any ideas or suggestions on how
to make the remote assistance work properly?
 
Thanks SingaporeWebDesign. I'll try downloading crossloop and see how it
works. I appreciate your taking the time to respond to my post.
 
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