Problem with newly bought canon i865!

  • Thread starter Thread starter Bickle
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Bickle

I'm in the process of setting up my i865. The manual says to switch on the
power and wait until the lamp stops flashing. My problem is that it just
keeps flashing. And the holder for the printer head won't position itself so
that it's reachable. It stays aligned to the right side of the printer. Thus
it's impossible to install the printer head.

I've followed the manual to the letter and I can't figure out what is wrong.
Called the Canon support and they told me the printer is defect and that I
should return it. Well, I guess that's what I'll have to do, unless someone
can think of what might be wrong. It's a longshot, but I would hate to
overlook something simple and go through the hassle of returning if it isn't
necessary.
 
Bickle said:
I'm in the process of setting up my i865. The manual says to switch
on the power and wait until the lamp stops flashing. My problem is
that it just keeps flashing. And the holder for the printer head
won't position itself so that it's reachable. It stays aligned to the
right side of the printer. Thus it's impossible to install the
printer head.

I've followed the manual to the letter and I can't figure out what is
wrong. Called the Canon support and they told me the printer is
defect and that I should return it. Well, I guess that's what I'll
have to do, unless someone can think of what might be wrong. It's a
longshot, but I would hate to overlook something simple and go
through the hassle of returning if it isn't necessary.
Click to expand...

It /is/ necessary. The LED should stop after a couple of minutes then, when
you open the lid the tank unit should automatically slide to the middle - if
it doesn't it's a hardware issue. Exchange the unit.
 
Bickle said:
I'm in the process of setting up my i865. The manual says to switch on the
power and wait until the lamp stops flashing. My problem is that it just
keeps flashing. And the holder for the printer head won't position itself so
that it's reachable. It stays aligned to the right side of the printer. Thus
it's impossible to install the printer head.

I've followed the manual to the letter and I can't figure out what is wrong.
Called the Canon support and they told me the printer is defect and that I
should return it. Well, I guess that's what I'll have to do, unless someone
can think of what might be wrong. It's a longshot, but I would hate to
overlook something simple and go through the hassle of returning if it isn't
necessary.
Click to expand...


Hmmm............Canon support said the printer is defective and to return
it. Just do it.


If you purchased it locally then just exchange it.


If it wasn't a local purchase then I guess whatever savings you had just got
used by return shipping costs.



--
callsignviper


The truth is out there. You just have to look in the right places and ask
the right questions.
 
Hmmm............Canon support said the printer is defective and to return
it. Just do it.
Click to expand...

Well, the woman I talked to didn't give it much thought before she declared
the printer defect. I wanted to make sure that it was indeed defect. If it
isn't broken the company I bought it from will debit me a 30 dollar service
cost plus shipping to send the same printer back to me.
If you purchased it locally then just exchange it.


If it wasn't a local purchase then I guess whatever savings you had just got
used by return shipping costs.
Click to expand...

Yes, it sure sucks that the consumer has to pay extra when getting defective
stuff. Not only should the sellers pay for the return shipping, they should
also compensate for the energy and time invested in returning their piece of
crap.
 
Wow. Where did you buy it ?

-Larry

Bickle said:
Well, the woman I talked to didn't give it much thought before she declared
the printer defect. I wanted to make sure that it was indeed defect. If it
isn't broken the company I bought it from will debit me a 30 dollar service
cost plus shipping to send the same printer back to me.


Yes, it sure sucks that the consumer has to pay extra when getting defective
stuff. Not only should the sellers pay for the return shipping, they should
also compensate for the energy and time invested in returning their piece of
crap.
Click to expand...
 
Bickle said:
Well, the woman I talked to didn't give it much thought before she declared
the printer defect. I wanted to make sure that it was indeed defect. If it
isn't broken the company I bought it from will debit me a 30 dollar service
cost plus shipping to send the same printer back to me.


Yes, it sure sucks that the consumer has to pay extra when getting defective
stuff. Not only should the sellers pay for the return shipping, they should
also compensate for the energy and time invested in returning their piece of
crap.
Click to expand...


Ouch!!!! What reseller?


IMO I would NEVER do business with a company like that.



Here's a thought or two. The printer is under the manufacturer's warranty
since you just got it. Check Canon's website for an authorized repair center
near you. If you get lucky you might have one fairly close to where you
live. Taking it there would save the return fee and shipping costs. Note: If
there is one nearby make sure to register your printer at Canon's warranty
registration webpage so you won't be charged for the repair.

If you don't have a Canon authorized repair center nearby then I guess
you're stuck with sending it back to the reseller.


I agree that paying return shipping, restocking(?) fee, etc. for defective
goods is ridiculous. I think the manufacturer should compensate the reseller
so they can authorize a prepaid return for the consumer. I think some
manufacturers do this but unfortunately not enough.


Good luck.


--
callsignviper


The truth is out there. You just have to look in the right places and ask
the right questions.
 
Epson would have sent you a new one with 24-48 hours. You put the broken
one in the box and ship it back. They pay shipping both ways.
 
On Wed, 14 Jan 2004 09:22:41 GMT, "Bickle" <[email protected]> vaguely
proposed a theory
.......and in reply I say!:


Canon make the sane money out of this, wherever you buy. Talk to them
about your problem, maybe? Not being rude, but at least you may get
some respite.
Well, the woman I talked to didn't give it much thought before she declared
the printer defect.
Click to expand...

hmmm....at $30 "service fee" _+_ shipping, for a "_faulty product_",
why would she????? Smells like "sound business practice" to me.
I wanted to make sure that it was indeed defect. If it
isn't broken the company I bought it from will debit me a 30 dollar service
cost plus shipping to send the same printer back to me.
Click to expand...
Yes, it sure sucks that the consumer has to pay extra when getting defective
stuff. Not only should the sellers pay for the return shipping, they should
also compensate for the energy and time invested in returning their piece of
crap.
Click to expand...

Again, go to Canon. At least sort out whether they are happy with the
terms that you are having applied to your faulty printer by your
supplier. Maybe your pain will help somebody else.
**************************************************** sorry
remove ns from my header address to reply via email

I was frightened by the idea of a conspiracy that was
causing it all.
But then I was terrified that maybe there was no plan,
really. Is this unpleasant mess all a mistake?
 
Ouch!!!! What reseller?
Click to expand...

A swedish one: www.butik.it
IMO I would NEVER do business with a company like that.
Click to expand...

Well, letting the customer pay for return shipping sucks, but I think it's
pretty common. I guess it's one of the disadvantages with net shopping. Had
I bought the printer locally, the price would have been 50 dollars higher,
so I will still get a better deal with the return shipping included.
Here's a thought or two. The printer is under the manufacturer's warranty
since you just got it. Check Canon's website for an authorized repair center
near you. If you get lucky you might have one fairly close to where you
live. Taking it there would save the return fee and shipping costs. Note: If
there is one nearby make sure to register your printer at Canon's warranty
registration webpage so you won't be charged for the repair.
Click to expand...

Thanks for the suggestion, but no such luck :(
 
Canon make the sane money out of this, wherever you buy. Talk to them
about your problem, maybe? Not being rude, but at least you may get
some respite.


hmmm....at $30 "service fee" _+_ shipping, for a "_faulty product_",
why would she????? Smells like "sound business practice" to me.
Click to expand...

No, perhaps I wasn't clear. The woman I talked to worked at the Canon
support line. The service fee and shipping would be charged to me by the
dealer. And it would only be charged if it turned out that the printer
wasn't defect. That's why I wanted to be absolutely sure that I hadn't
missed anything. Returning a broken printer is bad enough, but returning
a -working- printer, and being charged for it, would be even worse.
 
On Thu, 15 Jan 2004 07:03:40 GMT, "Bickle" <[email protected]> vaguely
proposed a theory
.......and in reply I say!:

Ahah! That sounds more like a better deal. I can understand somebody
being a little PO'd if you sent it back and it was not defective.
No, perhaps I wasn't clear. The woman I talked to worked at the Canon
support line. The service fee and shipping would be charged to me by the
dealer. And it would only be charged if it turned out that the printer
wasn't defect. That's why I wanted to be absolutely sure that I hadn't
missed anything. Returning a broken printer is bad enough, but returning
a -working- printer, and being charged for it, would be even worse.
Click to expand...

**************************************************** sorry
remove ns from my header address to reply via email

I was frightened by the idea of a conspiracy that was
causing it all.
But then I was terrified that maybe there was no plan,
really. Is this unpleasant mess all a mistake?
 
Bickle,
I had a problem with my Canon i850 printer that support could not fix. I
had the choise of taking it to a repair center or have a replacement shipped
to me. I vied for the replacement and it arrived the next day by UPS (in the
states). They even tell you to remove the ink when you send the old one
back. The new one comes with a full set of inks. That in itself is worth any
hassle.
They have you send the old one back with a pre printed UPS lable. You can
call UPS to pick it up or you can just drop it off at the UPs station.
Great service!!! Very pleased with Canon.
Don Davis
 
Hi,

Had a small prob with the canon s-9000 after the used ink pad was changed
out (at the dealer)

The Canon persons listened to the prob = we did some on-the-phone-testing (5
min - their time and dine) - the person said another printer would be at
your location (Wisconsin) - ups - tomorrow... they did - I returned the old
one - that's that!!

100% happy -

Take care - JOhn b - Wisconsin Cheesehead
 
My experience is similar. My Canon s820 developed a problem. Talked to them;
had choice of local or shipped replacement. I chose the latter. Got it the
next day!! I knew they had an instant replacement warranty but this was
almost unbelieveable. Got a replacement printer with new print head. Had to
use my ink, but that was reasonable.

I was impressed. My next printer was another Canon (i950).
 
jb said:
Hi,

Had a small prob with the canon s-9000 after the used ink pad was changed
out (at the dealer)

The Canon persons listened to the prob = we did some on-the-phone-testing (5
min - their time and dine) - the person said another printer would be at
your location (Wisconsin) - ups - tomorrow... they did - I returned the old
one - that's that!!

100% happy -

Take care - JOhn b - Wisconsin Cheesehead
Click to expand...

I talked with the Canon support yesterday, and apparently they will pay for
the return shipping cost and send me a new printer. The first time I called
them they told me to return the printer to the dealer. I contacted the
dealer and he directed me back to Canon. Apparently they've recently changed
their rutines for DOA returns, and that's why they got it wrong the first
time. Well, I have to give both Canon and butik.it some credit. They've been
most helpfull, and hopefully I'll have a working printer in a couple of
days.
 
Bickle said:
I'm in the process of setting up my i865. The manual says to switch on the
power and wait until the lamp stops flashing. My problem is that it just
keeps flashing. And the holder for the printer head won't position itself so
that it's reachable. It stays aligned to the right side of the printer. Thus
it's impossible to install the printer head.

I've followed the manual to the letter and I can't figure out what is wrong.
Called the Canon support and they told me the printer is defect and that I
should return it. Well, I guess that's what I'll have to do, unless someone
can think of what might be wrong. It's a longshot, but I would hate to
overlook something simple and go through the hassle of returning if it isn't
necessary.
Click to expand...

I know this thread is a little old, but I noticed that no one else has
said they have the same problem. If by 'flashing' you mean the status
LED was alternating between orange and green, then I had that problem
too. Canon told me that the printer would need to be returned. It's
not easy to find this in the manual because it is hyperlinked rather
than sequential, but that particular LED status sequence is listed as
a fault that requires return to Canon, if the printer still does not
work properly after it has been unplugged for 10 mins.

I did have some minor problems with a rather anal computer section guy
at Megamart (Australia), when he plugged it in there it fired up and
appeared to be working fine, so he was not willing to exchange it
unless I had a return authority number from Canon (which I had
forgotten to ask for when I called). Why would I return a printer for
EXCHANGE if it worked? Anyway, someone higher up stepped in and said
to exchange it. Even then the anal guy wanted to swap around bits and
pieces even though the ink tanks and head in the original printer I
purchased were still sealed. Once I pointed that out I got a straight
swap, and it's worked fine since.

It's a great printer, but I am starting to wish I had saved a little
more to get the 6 tank version!
 
Rowan Crowe said:
I know this thread is a little old, but I noticed that no one else has
said they have the same problem. If by 'flashing' you mean the status
LED was alternating between orange and green, then I had that problem
too. Canon told me that the printer would need to be returned. It's
not easy to find this in the manual because it is hyperlinked rather
than sequential, but that particular LED status sequence is listed as
a fault that requires return to Canon, if the printer still does not
work properly after it has been unplugged for 10 mins.
Click to expand...

Yes, it was alternating between green and orange. A long green and two short
orange flashes if I remember correctly. I checked through the printed
manuals, but I couldn't find any mention of any error codes.
I did have some minor problems with a rather anal computer section guy
at Megamart (Australia), when he plugged it in there it fired up and
appeared to be working fine, so he was not willing to exchange it
unless I had a return authority number from Canon (which I had
forgotten to ask for when I called). Why would I return a printer for
EXCHANGE if it worked? Anyway, someone higher up stepped in and said
to exchange it. Even then the anal guy wanted to swap around bits and
pieces even though the ink tanks and head in the original printer I
purchased were still sealed. Once I pointed that out I got a straight
swap, and it's worked fine since.

It's a great printer, but I am starting to wish I had saved a little
more to get the 6 tank version!
Click to expand...

I'm getting the i865 because of it's ability to print on cd-r and dvd-r. It
also seems to be a good compromise if you want to print both text and
photos. Well, hopefully I'll get a new printer from Canon next week, and be
able to find out first-hand if it was a good choice or not.
 
Yes, it was alternating between green and orange. A long green and two short
orange flashes if I remember correctly. I checked through the printed
manuals, but I couldn't find any mention of any error codes.
Click to expand...

It might be Waste ink tank full.
 
It's a great printer, but I am starting to wish I had saved a little
more to get the 6 tank version!
Click to expand...

If you're still around, Rowan, (or anyone else with an i865 for that
matter), why do you wish you had the 6 tank version?

I'm just about to buy the i865, but guess I better listen to arguments
for the more expensive DVD printer!

While on the subject, are there any dramas with refilling the i865, (I
dumped Epson for the foreseeable future, because of the chip hassles and
their philosophy of consumer rape - ie. trying to force the consumer to
do what is in *Epsons* best financial interests).

Regards,
Hughy
 
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