problem with IE6 - "Help | Contents & Index" won't open

  • Thread starter Thread starter albert
  • Start date Start date
A

albert

IE6 -- v 6.0.2800.1106.xpsp2.030422-1633 ; Update version sp1; Q822925;
Q330994

I originally posted to the IE6 newsgroup - it was suggested that I post
here. I think this may be a registry problem, and would like advice as to
what and where to alter the registry if it is.

The problem is with the IE6 help file - The Help drop down menu functions
OK, but clicking on "Contents and Index" does not open the **iexplore.chm**
file. It is on my machine (in C:\Windows\help) -- and clicking the file
itself brings it up just fine.

I upgraded from WinME to XPPro. Before the upgrade, IE6 had no
malfunctions. XPPro's Control Panel "Add and Remove" option no longer lists
IE6 - so I do not have access to a "detect and repair" function (if such
exists under XP).

Could this be a trashed or missing registry key? If so, how would I
determine this?

I have looked with RegEdit --- for stuff mentioning HTML Help

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp) lists only
"default, reg_sz, value not set"

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp\1.x) lists
"default, reg_sz, value not set" and
" EnforcedDirectories, reg_sz, %WINDIR%;%ProgramFiles%\Movie Maker"

(HKEY_LOCAL_MACHINE\software\microsoft\Windows\htmlhelp) -- has many
".chm" files listed, ---- listings refer to MS Office, Windows, Common
files, but nothing referring to IE6 or OE6 (and OE6 help works just fine)

******* as noted above, a search of chm files reveals that **iexplore.chm**
is on my machine (in C:\Windows\help) -- and clicking the file brings it up

(HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Help_Menu_URLs)
lists the following
"(Default); REG_SZ; (value not set)


(guessing here -- perhaps, in the last HKEY cited above, setting that (value
not set) to "c:\windows\help" would do the trick??....... I'd like some
confirmation of that hunch before I mess with the registry settings, as I am
a complete novice with the registry and am very reluctant to further screw
up things)


TIA

albert
 
Hello Albert,

On my XP Pro, in [Start] | Run | gpedit.msc [OK], I was
unable to find any settings related to restrictions
on "Help" in Internet Explorer.

My IE 6 (SP 1), Help | "Contents and Index" | works OK

*AND*

[HKEY_CURRENT_USER\Software\Microsoft\Internet
Explorer\Help_Menu_URLs]
(Default) = (value not set), so setting that value
to "c:\windows\help" would *PROBABLY NOT* do the trick.

You *MIGHT* see something relevant in the registry here,
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet
Explorer\Restrictions]

Jan

-----Original Message-----
IE6 -- v 6.0.2800.1106.xpsp2.030422-1633 ; Update version sp1; Q822925;
Q330994

I originally posted to the IE6 newsgroup - it was suggested that I post
here. I think this may be a registry problem, and would like advice as to
what and where to alter the registry if it is.

The problem is with the IE6 help file - The Help drop down menu functions
OK, but clicking on "Contents and Index" does not open the **iexplore.chm**
file. It is on my machine (in C:\Windows\help) -- and clicking the file
itself brings it up just fine.

I upgraded from WinME to XPPro. Before the upgrade, IE6 had no
malfunctions. XPPro's Control Panel "Add and Remove" option no longer lists
IE6 - so I do not have access to a "detect and repair" function (if such
exists under XP).

Could this be a trashed or missing registry key? If so, how would I
determine this?

I have looked with RegEdit --- for stuff mentioning HTML Help

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp) lists only
"default, reg_sz, value not set"

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp\1.x) lists
"default, reg_sz, value not set" and
" EnforcedDirectories, reg_sz, %WINDIR%;%ProgramFiles% \Movie Maker"
Click to expand...
(HKEY_LOCAL_MACHINE\software\microsoft\Windows\htmlhelp) -
- has many
 
Hello Jan,

Thanks for the info, and the hypothesis....... It seemed a logical
"*MIGHT*" to me. I checked my system --- I looked in

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet
Explorer\Restrictions]

but no luck -- there is no listing at all for IE. Under Microsoft there is
a listing for Office (for Clip Gallery -- listing a URL for
"ClipsOnlineURL), and and one for system certificates.

Nothing else.

Any other ideas will be appreciated.

albert

[OT -- parenthetically, I continue to search the registry. It's been
enlightening and surprising. I have run this system for about two years
(Now XPPro,WinMe until two weeks ago). I am finding hundreds of listings
for programs I thought I'd long since removed from my system. This despite
having used either Control Panel Add | Remove, or Norton SystemWorks 2000's
Cleansweep to remove things, along with Cleansweep's registry cleaner. I
guess neither of those methods dug quite deeply enough]




_Jan said:
Hello Albert,

On my XP Pro, in [Start] | Run | gpedit.msc [OK], I was
unable to find any settings related to restrictions
on "Help" in Internet Explorer.

My IE 6 (SP 1), Help | "Contents and Index" | works OK

*AND*

[HKEY_CURRENT_USER\Software\Microsoft\Internet
Explorer\Help_Menu_URLs]
(Default) = (value not set), so setting that value
to "c:\windows\help" would *PROBABLY NOT* do the trick.

You *MIGHT* see something relevant in the registry here,
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet
Explorer\Restrictions]

Jan

-----Original Message-----
IE6 -- v 6.0.2800.1106.xpsp2.030422-1633 ; Update version sp1; Q822925;
Q330994

I originally posted to the IE6 newsgroup - it was suggested that I post
here. I think this may be a registry problem, and would like advice as to
what and where to alter the registry if it is.

The problem is with the IE6 help file - The Help drop down menu functions
OK, but clicking on "Contents and Index" does not open the **iexplore.chm**
file. It is on my machine (in C:\Windows\help) -- and clicking the file
itself brings it up just fine.

I upgraded from WinME to XPPro. Before the upgrade, IE6 had no
malfunctions. XPPro's Control Panel "Add and Remove" option no longer lists
IE6 - so I do not have access to a "detect and repair" function (if such
exists under XP).

Could this be a trashed or missing registry key? If so, how would I
determine this?

I have looked with RegEdit --- for stuff mentioning HTML Help

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp) lists only
"default, reg_sz, value not set"

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp\1.x) lists
"default, reg_sz, value not set" and
" EnforcedDirectories, reg_sz, %WINDIR%;%ProgramFiles% \Movie Maker"
Click to expand...
(HKEY_LOCAL_MACHINE\software\microsoft\Windows\htmlhelp) -
- has many
".chm" files listed, ---- listings refer to MS Office, Windows, Common
files, but nothing referring to IE6 or OE6 (and OE6 help works just fine)

******* as noted above, a search of chm files reveals that **iexplore.chm**
is on my machine (in C:\Windows\help) -- and clicking the file brings it up

(HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Help_Menu_URLs)
lists the following
"(Default); REG_SZ; (value not set)


(guessing here -- perhaps, in the last HKEY cited above, setting that (value
not set) to "c:\windows\help" would do the trick??....... I'd like some
confirmation of that hunch before I mess with the registry settings, as I am
a complete novice with the registry and am very reluctant to further screw
up things)
Click to expand...
TIA albert
Click to expand...
Click to expand...
 
Hello Albert,

On my XP Pro, in [Start] | Run | gpedit.msc [OK], I was
unable to find any settings related to restrictions
on "Help" in Internet Explorer.

My IE 6 (SP 1), Help | "Contents and Index" | works OK

*AND*

[HKEY_CURRENT_USER\Software\Microsoft\Internet
Explorer\Help_Menu_URLs]
(Default) = (value not set), so setting that value
to "c:\windows\help" would *PROBABLY NOT* do the trick.

You *MIGHT* see something relevant in the registry here,
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet
Explorer\Restrictions]

Jan

-----Original Message-----
IE6 -- v 6.0.2800.1106.xpsp2.030422-1633 ; Update version sp1; Q822925;
Q330994

I originally posted to the IE6 newsgroup - it was suggested that I post
here. I think this may be a registry problem, and would like advice as to
what and where to alter the registry if it is.

The problem is with the IE6 help file - The Help drop down menu functions
OK, but clicking on "Contents and Index" does not open the **iexplore.chm**
file. It is on my machine (in C:\Windows\help) -- and clicking the file
itself brings it up just fine.

I upgraded from WinME to XPPro. Before the upgrade, IE6 had no
malfunctions. XPPro's Control Panel "Add and Remove" option no longer lists
IE6 - so I do not have access to a "detect and repair" function (if such
exists under XP).

Could this be a trashed or missing registry key? If so, how would I
determine this?

I have looked with RegEdit --- for stuff mentioning HTML Help

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp) lists only
"default, reg_sz, value not set"

(HKEY_LOCAL_MACHINE\software\microsoft\htmlhelp\1.x) lists
"default, reg_sz, value not set" and
" EnforcedDirectories, reg_sz, %WINDIR%;%ProgramFiles% \Movie Maker"
Click to expand...
(HKEY_LOCAL_MACHINE\software\microsoft\Windows\htmlhelp) -
- has many
 
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