problem with IE on XP

  • Thread starter Thread starter Paul
  • Start date Start date
P

Paul

This afternoon I successfully removed the Looksky trojan from my mates
computer.

However, one small problem, it has gone from all the user accounts in
Windows XP, but every time anyone quits IE it comes up with an error box
"The instruction at 0x021338e referenced memory at 0x022237d4. The memory
could not be read"

Can anyone help please and advise what to do to rectify the problem?
 
Paul said:
This afternoon I successfully removed the Looksky trojan from my mates
computer.

However, one small problem, it has gone from all the user accounts in
Windows XP, but every time anyone quits IE it comes up with an error box
"The instruction at 0x021338e referenced memory at 0x022237d4. The memory
could not be read"

Can anyone help please and advise what to do to rectify the problem?
Click to expand...

Run disk cleanup and Defrag in safe mode then open a run command and type in:
sfc /scannow click [OK] you will need the XP CD installation media for this
operation to accomplish.
You may having some orphans or malware left behind from this Virus?.
HTH.
nass
 
Paul said:
This afternoon I successfully removed the Looksky trojan from my mates
computer.

However, one small problem, it has gone from all the user accounts in
Windows XP, but every time anyone quits IE it comes up with an error box
"The instruction at 0x021338e referenced memory at 0x022237d4. The memory
could not be read"

Can anyone help please and advise what to do to rectify the problem?
Click to expand...

Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
 
Back
Top