Problem with "find a contact"

[Muriel Johnson Murray]

I am using Outlook 2002 as a client on Exchange Server
2000 (Small Business Server 2000) I recently changed over
from personal folders to having my Exchange mailbox as the
default location for mail, contacts, etc. I had a few
hiccups in the transition, and one still remains that bugs
me. Since I switched, if I type part of a name, say a last
name, in the "Find a Contact" combo box (the one on the
Standard toolbar that says "Type a contact to find") a
dialog box pops up with the header "Check Names" and the
only names showing are those that have an email address
and/or fax number. Before, under the same scenario, I'd
get a small dialog box that says "Choose Contact" and the
names of all contacts with that name. On my laptop, which
I just set up for the first time, and which has never used
personal folders, I also get the "Choose Contact" option,
so I know it can work with the Exchange Server mailbox. I
have repaired my Office XP installation through Add/Remove
Programs and that did not fix it. Is there a registry hack
or something else I can do?

 

[Russ Valentine [MVP-Outlook]]

Did you reset the Outlook Address Book Service after you
changed information stores? Is your PST sitll in your
profile?

Russ Valentine
[MVP-Outlook]

 

[Muriel Johnson Murray]

my .pst is not still in my profile. I'm not sure what you
mean by reset the Outlook Address Book Service. Please
elaborate.

-----Original Message-----
Did you reset the Outlook Address Book Service after you
changed information stores? Is your PST sitll in your
profile?

Russ Valentine
[MVP-Outlook]

-----Original Message-----
I am using Outlook 2002 as a client on Exchange Server
2000 (Small Business Server 2000) I recently changed over
from personal folders to having my Exchange mailbox as the
default location for mail, contacts, etc. I had a few
hiccups in the transition, and one still remains that bugs
me. Since I switched, if I type part of a name, say a last
name, in the "Find a Contact" combo box (the one on the
Standard toolbar that says "Type a contact to find") a
dialog box pops up with the header "Check Names" and the
only names showing are those that have an email address
and/or fax number. Before, under the same scenario, I'd
get a small dialog box that says "Choose Contact" and the
names of all contacts with that name. On my laptop, which
I just set up for the first time, and which has never used
personal folders, I also get the "Choose Contact" option,
so I know it can work with the Exchange Server mailbox. I
have repaired my Office XP installation through Add/Remove
Programs and that did not fix it. Is there a registry hack
or something else I can do?
.

.

 

[Russ Valentine [MVP-Outlook]]

Just remove and re-add the Outlook Address Book Service, configuring it to
show the Contacts Folder(s) you want it to display.
Tools | E-mail accounts, select "View or change existing directories or
address books", and click OK. Remove the Outlook Address Book. Restart
Outlook. and go to Tools | E-mail Accounts then select "Add a new directory
or address book", then "Additional Address Books", and add the OAB. Then
keep clicking Back until you get back to the first dialog box, and go back
to the Directories and Address Books list as you did earlier. Once the OAB
appears in the list, select it and then click Change to make sure the
Contacts folder(s) you want to display are listed. If any of them aren't
listed, you'll need to enable those Contacts folders as Outlook Address
Books by right clicking the folder, selecting Properties, clicking the
Outlook Address Book tab, and checking the "Show this folder as an E-mail
address book" box. Make sure you restart Outlook again after making these
changes.


--
Russ Valentine
[MVP-Outlook]

my .pst is not still in my profile. I'm not sure what you
mean by reset the Outlook Address Book Service. Please
elaborate.

-----Original Message-----
Did you reset the Outlook Address Book Service after you
changed information stores? Is your PST sitll in your
profile?

Russ Valentine
[MVP-Outlook]

-----Original Message-----
I am using Outlook 2002 as a client on Exchange Server
2000 (Small Business Server 2000) I recently changed over
from personal folders to having my Exchange mailbox as the
default location for mail, contacts, etc. I had a few
hiccups in the transition, and one still remains that bugs
me. Since I switched, if I type part of a name, say a last
name, in the "Find a Contact" combo box (the one on the
Standard toolbar that says "Type a contact to find") a
dialog box pops up with the header "Check Names" and the
only names showing are those that have an email address
and/or fax number. Before, under the same scenario, I'd
get a small dialog box that says "Choose Contact" and the
names of all contacts with that name. On my laptop, which
I just set up for the first time, and which has never used
personal folders, I also get the "Choose Contact" option,
so I know it can work with the Exchange Server mailbox. I
have repaired my Office XP installation through Add/Remove
Programs and that did not fix it. Is there a registry hack
or something else I can do?
.

.

 

[Susan]

I wanted to thank Russ Valentine for this solution ...
I've been searching high and low for an easy fix. MSKB
indicated that I had to have an email address or fax
number to get this to work ... your solution was SOOOO
much better and SOOOO much less of a headache. Wish this
solution would show up in the Knowledge Base.

Thank you!!!!!!!

-----Original Message-----
Eureka! Thank you!!!!

-----Original Message-----
Just remove and re-add the Outlook Address Book Service, configuring it to
show the Contacts Folder(s) you want it to display.
Tools | E-mail accounts, select "View or change existing directories or
address books", and click OK. Remove the Outlook Address Book. Restart
Outlook. and go to Tools | E-mail Accounts then select "Add a new directory
or address book", then "Additional Address Books", and add the OAB. Then
keep clicking Back until you get back to the first

dialog
box, and go back

to the Directories and Address Books list as you did earlier. Once the OAB
appears in the list, select it and then click Change to make sure the
Contacts folder(s) you want to display are listed. If any of them aren't
listed, you'll need to enable those Contacts folders as Outlook Address
Books by right clicking the folder, selecting

Properties,
clicking the

Outlook Address Book tab, and checking the "Show this folder as an E-mail
address book" box. Make sure you restart Outlook again after making these
changes.

wrote
in message

my .pst is not still in my profile. I'm not sure what you
mean by reset the Outlook Address Book Service. Please
elaborate.
-----Original Message-----
Did you reset the Outlook Address Book Service after you
changed information stores? Is your PST sitll in your
profile?

Russ Valentine
[MVP-Outlook]
-----Original Message-----
I am using Outlook 2002 as a client on Exchange Server
2000 (Small Business Server 2000) I recently changed
over
from personal folders to having my Exchange mailbox as
the
default location for mail, contacts, etc. I had a few
hiccups in the transition, and one still remains that
bugs
me. Since I switched, if I type part of a name, say a
last
name, in the "Find a Contact" combo box (the one on the
Standard toolbar that says "Type a contact to find") a
dialog box pops up with the header "Check Names" and the
only names showing are those that have an email address
and/or fax number. Before, under the same scenario, I'd
get a small dialog box that says "Choose Contact" and
the
names of all contacts with that name. On my laptop,
which
I just set up for the first time, and which has never
used
personal folders, I also get the "Choose Contact"
option,
so I know it can work with the Exchange Server mailbox.
I
have repaired my Office XP installation through
Add/Remove
Programs and that did not fix it. Is there a registry
hack
or something else I can do?
.

.

.

.

 

[Diane Poremsky [MVP]]

does it work as you expect with a comma delimiter?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



http://www.poremsky.com - http://www.cdolive.com
Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

Russ,
Search for multiple terms fails, with or with out AND operator.
Example, find works if using single keyword 'test' or 'Info' and shows

items in question, however if I use both it does not show some matches that
show up in both the individual searches. It does show others items with
both terms. (Data is non-sequential in all cases). Hit rate is around 60%
accurate with 40% of contacts with both terms not showing.

Searches fail in both the basic and advanced find using 'frequently used text fields'.

Tried OAB removal and reinstallation, reran network setup, came up with nothing on MSKB.
Outlook 2000 SP3, 9.0.0.6627 on XP Pro, all updates for office and XP.
Why is the search criteria so inconsistant and undocumented. qqqqq
Don

----- Russ Valentine [MVP-Outlook] wrote: -----

Probably not. It's a just simple search with the its search criteria not
well documented. You should really be using Advanced Find for more
sophisticated search needs.
--
Russ Valentine
[MVP-Outlook]

I have another problem with that Find a Contact dropdown (OL 2002). It
doesn't seem to find words in company names on some contacts. with
some it does, with some it doesn't, and with some it does only if I
put something in the name field. Am I doing something wrong?

----- Russ Valentine [MVP-Outlook] wrote: -----

Just remove and re-add the Outlook Address Book Service, configuring it to
show the Contacts Folder(s) you want it to display.
Tools | E-mail accounts, select "View or change existing directories or
address books", and click OK. Remove the Outlook Address Book. Restart
Outlook. and go to Tools | E-mail Accounts then select "Add a new directory
or address book", then "Additional Address Books", and add the OAB. Then
keep clicking Back until you get back to the first dialog box, and go back
to the Directories and Address Books list as you did earlier. Once the OAB
appears in the list, select it and then click Change to make sure the
Contacts folder(s) you want to display are listed. If any of them aren't
listed, you'll need to enable those Contacts folders as Outlook Address
Books by right clicking the folder, selecting Properties, clicking the
Outlook Address Book tab, and checking the "Show this folder as an E-mail
address book" box. Make sure you restart Outlook again after making these
changes.


--
Russ Valentine
[MVP-Outlook]

my .pst is not still in my profile. I'm not sure what you
mean by reset the Outlook Address Book Service. Please
elaborate.

-----Original Message-----
Did you reset the Outlook Address Book Service after you
changed information stores? Is your PST sitll in your
profile?
Russ Valentine
[MVP-Outlook]
-----Original Message-----
I am using Outlook 2002 as a client on Exchange Server
2000 (Small Business Server 2000) I recently changed
over
from personal folders to having my Exchange mailbox as
the
default location for mail, contacts, etc. I had a few
hiccups in the transition, and one still remains that
bugs
me. Since I switched, if I type part of a name, say a
last
name, in the "Find a Contact" combo box (the one on the
Standard toolbar that says "Type a contact to find") a
dialog box pops up with the header "Check Names" and the
only names showing are those that have an email address
and/or fax number. Before, under the same scenario, I'd
get a small dialog box that says "Choose Contact" and
the
names of all contacts with that name. On my laptop,
which
I just set up for the first time, and which has never
used
personal folders, I also get the "Choose Contact"
option,
so I know it can work with the Exchange Server mailbox.
I
have repaired my Office XP installation through
Add/Remove
Programs and that did not fix it. Is there a registry
hack
or something else I can do?
.
.

.

 

[Guest]

Diane
Thank you for your reply
With a comma it matches all instances with either search term, as this is around 400 of my 1600 contacts and only 3 have both terms this is not an acceptable solution. I also tried ‘+’, ‘&’ and all the other standard Boolean operators I know of
Do

----- Diane Poremsky [MVP] wrote: ----

does it work as you expect with a comma delimiter

--
Diane Poremsky [MVP - Outlook
Author, Teach Yourself Outlook 2003 in 24 Hour
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide

Outlook Tips: http://www.outlook-tips.net

http://www.poremsky.com - http://www.cdolive.co
Expert Zone http://www.microsoft.com/windowsxp/expertzon

Search for answers: http://groups.google.co
Most recent posts to the Outlook newsgroups
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=3

Russ
Search for multiple terms fails, with or with out AND operator
Example, find works if using single keyword 'test' or 'Info' and show

items in question, however if I use both it does not show some matches tha
show up in both the individual searches. It does show others items wit
both terms. (Data is non-sequential in all cases). Hit rate is around 60
accurate with 40% of contacts with both terms not showing

Searches fail in both the basic and advanced find using 'frequently use text fields'

Tried OAB removal and reinstallation, reran network setup, came up wit

nothing on MSKB
Outlook 2000 SP3, 9.0.0.6627 on XP Pro, all updates for office and XP
Why is the search criteria so inconsistant and undocumented. qqqq
Do

----- Russ Valentine [MVP-Outlook] wrote: ----
Probably not. It's a just simple search with the its search criteri

no
well documented. You should really be using Advanced Find for mor
sophisticated search needs
--
Russ Valentin
[MVP-Outlook

I have another problem with that Find a Contact dropdown (OL 2002) I
doesn't seem to find words in company names on some contacts. wit
some it does, with some it doesn't, and with some it does only if
put something in the name field. Am I doing something wrong

On Mon, 8 Sep 2003 05:08:29 -0500, Russ Valentine [MVP-Outlook wrote
There is no autocompletion feature in Outlook 2000 (and hence n
autocompletion cache). The Find a Contact dropdown simply store any nam
you've typed into that field before and have successfully matche to
Contact Record
----- Russ Valentine [MVP-Outlook] wrote: ----

Just remove and re-add the Outlook Address Book Service, configurin

it t
show the Contacts Folder(s) you want it to display
Tools | E-mail accounts, select "View or change existing directorie o
address books", and click OK. Remove the Outlook Address Book Restar
Outlook. and go to Tools | E-mail Accounts then select "Add a ne director
or address book", then "Additional Address Books", and add the OAB The
keep clicking Back until you get back to the first dialog box, and g bac
to the Directories and Address Books list as you did earlier. Onc the OA
appears in the list, select it and then click Change to make sure th
Contacts folder(s) you want to display are listed. If any of the aren'
listed, you'll need to enable those Contacts folders as Outloo Addres
Books by right clicking the folder, selecting Properties, clickin the
Outlook Address Book tab, and checking the "Show this folder as an E-mail
address book" box. Make sure you restart Outlook again after making these

changes.

Russ Valentine
[MVP-Outlook]

my .pst is not still in my profile. I'm not sure what you
mean by reset the Outlook Address Book Service. Please
elaborate.

-----Original Message-----
Did you reset the Outlook Address Book Service after you
changed information stores? Is your PST sitll in your
profile?
Russ Valentine
[MVP-Outlook]
-----Original Message-----
I am using Outlook 2002 as a client on Exchange Server
2000 (Small Business Server 2000) I recently changed
over
from personal folders to having my Exchange mailbox as
the
default location for mail, contacts, etc. I had a few
hiccups in the transition, and one still remains that
bugs
me. Since I switched, if I type part of a name, say a
last
name, in the "Find a Contact" combo box (the one on the
Standard toolbar that says "Type a contact to find") a
dialog box pops up with the header "Check Names" and the
only names showing are those that have an email address
and/or fax number. Before, under the same scenario, I'd
get a small dialog box that says "Choose Contact" and
the
names of all contacts with that name. On my laptop,
which
I just set up for the first time, and which has never
used
personal folders, I also get the "Choose Contact"
option,
so I know it can work with the Exchange Server mailbox.
I
have repaired my Office XP installation through
Add/Remove
Programs and that did not fix it. Is there a registry
hack
or something else I can do?
.
.
.