Problem with EZ Antivirus

  • Thread starter Thread starter Lou
  • Start date Start date
L

Lou

I am using eTrust EZ Antivirus.
Last week the mini icon in the tray next to the clock contained a white X in
a red circle.
I was instructed to delete the program and then reinstall it, which I did.
Now I get a message that the update failed with error 3 and to read
autodown.log for more information.
They don't tell me how to read autodown.log.
Does anyone know how to read this log file?
 
I am using eTrust EZ Antivirus.
Last week the mini icon in the tray next to the clock contained a white X in
a red circle.
I was instructed to delete the program and then reinstall it, which I did.
Now I get a message that the update failed with error 3 and to read
autodown.log for more information.
They don't tell me how to read autodown.log.
Does anyone know how to read this log file?
Click to expand...

Usually they're just text files that can be read in Notepad.

Art

http://home.epix.net/~artnpeg
 
Lou said:
I am using eTrust EZ Antivirus.
Last week the mini icon in the tray next to the clock contained a white X
in
a red circle.
I was instructed to delete the program and then reinstall it, which I did.
Now I get a message that the update failed with error 3 and to read
autodown.log for more information.
They don't tell me how to read autodown.log.
Does anyone know how to read this log file?
Click to expand...

Lou......it has happened to me over the past 3 weeks on both a WinME
computer and my new XP one. I got Error 3 as well. I read the Logfile and
it didn't tell me much. I couldn't find anything on their website (which
has to be the absolute worst website in the world to manoevre in)!!

So I have uninstalled and reinstalled it about 4 or 5 times now. Once more
and it goes into the Big Recycle Bin in the Sky!! It is no problem to
reinstall, but as I have the one year free trial, I thought perhaps that was
the problem. But common sense says that a *free trial* should work well.

Perhaps I shall write CA and find out what is the problem. First time that
has happened with EZ trust ever and I have used it for a number of years.

Cheers.....Heather
 
Perhaps I shall write CA and find out what is the problem. First
time that has happened with EZ trust ever and I have used it for a
number of years.

Cheers.....Heather
Click to expand...


And don't forget to mention the crappy interface they made.Perhaps
they could add some user defined settings. I just installed AVG and I
like being able to have some control over the program, which is
lacking in eTrust. By the way, I have eTrust on my wife's system and
have had no problems at all(it's been about a year since install)
-max
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Registered Linux User #393236
 
Lou said:
I am using eTrust EZ Antivirus.
Last week the mini icon in the tray next to the clock contained a white X in
a red circle.
I was instructed to delete the program and then reinstall it, which I did.
Now I get a message that the update failed with error 3 and to read
autodown.log for more information.
They don't tell me how to read autodown.log.
Does anyone know how to read this log file?
Click to expand...

Take a look at the following support article. Error 3 appears to
indicate a temporary problem with CA's autodownload server.

http://crm.my-etrust.com/CIDocument.asp?KDId=2219&GUID=8FD95F8508D04A5C837C4BC4ADE87138

You can read the log file from within the EZAV application. Select the
Tools tab and click Log Viewer. From the View log drop down menu,
choose Update to read the autodownload log.

D.
 
Haven't had any problems with the version on Johns XP Heather, did the
renewal in June I think and didn't get any trouble. I know that the odd
occassion he couldn't download updates he just went back a little later or
next day and it worked <g>
Joan
 
Heather said:
Thanks D.....but one has to log in and neither my password or a guest login
will work.

Btw......now that I have XP, I have some little questions on Firefox....I
will drop you a line. This is so different than WinME, lol.

Cheers, Heather
Click to expand...

Hi, Heather,

Interesting about the Log In prompt when you try to access the page from
the link I provided. The information is accessible without a Log In and
is listed in the "Top 10 FAQ" that you can access through the technical
support link for EZAV. It's about four or five pages deep from the main
page. Here's the text of the article:
Summary:

When attempting the update, an errors occurs with either "Fatal Error 3" or "550" in the error message.


Resolution:


This error is likely to be a temporary problem with the AutoDownload server due to some of the update files missing. It happens at the time when we are uploading the latest signature files to the server, and clients are trying to retrieve these files at the same time. Please try connecting to the Internet and performing the AutoDownload again at a later time.

If you continue having the same problem after prolonged period of time then we would need you to help us troubleshoot the problem further. Please follow the steps listed below.

Step1:

Firewall Access - Please be sure that proper components and program have internet access through your firewall.

* VetMsg.exe
* Isafe.exe
* vet32.exe
* VetTray.exe
* CAFix.exe
* Autodown.exe
* Application Layer Gateway(ALG)

If you are running a Firewall on your system, you will need to properly configure the program control options to allow the programs listed above internet access. If you are unsure on how to configure your firewall program, please contact the manufacture of the software for assistance.

If you continue to receive the 'fatal error 3' message when trying to run autodownload, please continue to step 2.

Step2:

Windows Firewall - Please be sure that the Windows XP firewall on your system is configured properly. All the items listed above will need internet access. Please Click Here for instructions on how to configure the Windows XP firewall. Note: If you are already running EZ Armor and the EZ Firewall program, we would recommend that you disable the built in Windows firewall program. Please Click Here for instructions on how to disable the software

If you continue to receive the 'fatal error 3' message when trying to run autodownload, please continue to step 3.

Step3:

Proxy Settings - If you connect to the internet through a proxy server, please be sure that you have properly configured the EZ Antivirus proxy settings. Please Click Here for instructions.

If you continue to receive the 'fatal error 3' message when trying to run autodownload, please continue with the troubleshooting steps listed below.


At the moment we are trying to gather as much information as possible that will help us resolve 550 and Fatal Error 3 AutoDownload Errors that are not occurring due to the problem described above.

Troubleshoot:

You will need to run a file we have created to produce some information about your system and it's connection to the Internet. Please click here to download the file from our ftp site. When you click on the link, a message will appear asking you what you wish to do with the file. Select "save ":

* Your browser will ask you for a location where you wish to save the file. At this stage, browse to your EZ Antivirus installation folder - usually C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus.
* Once you have saved the file, navigate to your EZ Antivirus directory and run the ezavtrace.bat file by double-clicking on it (This was the file you downloaded in the step above).
* You will see command window running TRACERT tests. It might take up to 5 minutes for test to complete. Once finished, you will see following confirmation:


*********************************************
Finished
Please send the ezreport to support now.

*********************************************
Now you can run EZ Report. EZ Report will send an automatically generated report to Technical Support with information about your computer's configuration, and attach the information gathered in the section described above:

For EZ Antivirus 6.2/6.3:

* Open EZ Antivirus, then click the Help menu and choose EZReport.
* In the message field type in your contact details and a description for the problem, eg. 550 Error (if you have an existing USD or phone support issue regarding the fatal error3/550, please reference the number associated with your support request)..
* Left click on the Send Report button.

For EZ Antivirus r7 - 2005:

* Open EZ Antivirus, click on the the "Tools" tab and click on the "System Report" button.
* In the message field type in your contact details and a description for the problem, eg. 550 Error (if you have an existing USD or phone support issue regarding the fatal error3/550, please reference the number associated with your support request).
* Left click on the Send Report button.

The report will be sent to Technical Support, along with the information that was collected when you ran the batch file mentioned above. Technical Support will analyze the information, and respond to you as soon as possible.




If this document did not help you answer your question(s), please Click Here to contact a Web Support Representative.
Click to expand...


Let me know how things are progressing with XP.

D.
 
Thanks, D......I will save that and I do have one bugbear in particular with
Firefox on XP. And not sure how to describe it. But it must be how it
functions on this O/S. I will write you.

And I know I saw that bit about the several components somewhere and they
were fine. We shall see how it goes.

Cheers.......H.
 
Heather - 21.09.2005 05:11 :
Thanks, D......I will save that and I do have one bugbear in particular with
Firefox on XP. And not sure how to describe it. But it must be how it
functions on this O/S. I will write you.

And I know I saw that bit about the several components somewhere and they
were fine. We shall see how it goes.
Click to expand...

please report here.
 
D........it is happening again this morning and I checked ZAPro and not one
of those components is listed.......well, maybe one, but not the rest of
them. I am ready to throw this stupid program out the window!! I will try
and find a human on their website and write them, but they will just tell me
it is ZA.

H.
 
I downloaded the latest version and it managed to update after one #3 error
during install. This is crazy!!

HF
 
Roger Wilco said:
:)))

Peter has gone over to the dark side.
Click to expand...

I know.......blew me away coz I was looking for his usual complaint about
whatever I didn't do right.....or words to that effect.....LOL!!
 
Heather said:
I know.......blew me away coz I was looking for his usual complaint about
whatever I didn't do right.....
Click to expand...

Like TOFU w/total lines = 171 many of them (almost all) completely
unnecessary?
or words to that effect.....LOL!!
Click to expand...

Did you see his contribution to the thread amongst all that quoted
material? I almost missed it myself. :)) He should learn to toppost so
his contributions won't be overlooked.. :))
 
Heather said:
I downloaded the latest version and it managed to update after one #3 error
during install. This is crazy!!
Click to expand...

Heather,

FWIW, I like Avast Home Edition on XP. I wasn't having any problems
with EZAV but liked Avast from using it before. I keep EZAV on the
Windows ME box.

D.
 
Roger Wilco said:
Like TOFU w/total lines = 171 many of them (almost all) completely
unnecessary?


Did you see his contribution to the thread amongst all that quoted
material? I almost missed it myself. :)) He should learn to toppost so
his contributions won't be overlooked.. :))
Click to expand...

Yep......I whizzed by it way too fast, but started over and found all 3 of
them and they still don't make sense. Of course I would report here if I
solved it, which I did, I think. So far, anyway.

Hey, does that mean I can go back to my *favourite* top-posting?
Please??????? (VBG)

Cheers.....Heather
 
DaVinci said:
Heather,

FWIW, I like Avast Home Edition on XP. I wasn't having any problems with
EZAV but liked Avast from using it before. I keep EZAV on the Windows ME
box.
Click to expand...
Thanks, D......I just went to update and got the damned #3 error again. It
tries to download about 3028 kb. when I get this. It did do the same on my
old WinME as well. Same versions.

I will have a look at Avast because this is so annoying with that little
notice blinking at me every 60 seconds. I turned the AV off earlier.

H.
 
Heather - 22.09.2005 07:48 :

[snip]
I will have a look at Avast because this is so annoying with that little
notice blinking at me every 60 seconds. I turned the AV off earlier.
Click to expand...

I read that Avast also makes sometime some trouble with updates (as with
Norton, Nod, AVG etc. - seems to be a more common problem with these AVs?).

As I wrote, I have never heard of such (and other) problems with
BitDefender. I'm using BD Professional Plus since years and at the
moment the latest version 9 with no problem in any direction - my
recommendation.
 
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