Problem with dual HP printewrs

  • Thread starter Thread starter joestew
  • Start date Start date
J

joestew

I have installed two HP All-in-One printer/scanners on my computer. The
OfficeJet #5510 and the PhotoSmart #3210. Each morning when starting my
computer, it does not recognize the #3210. My error messages are "an error
occurred communicating with the scanning device" and "the computer is unable
to establish 2 way communication with the device". When checking Device
Manager, the #3210 is no longer listed as an available printer. Could there
be some sort of "conflict" between the 2 printers? Has anyone else had this
problem and if so, how was it resolved. The technical people at HP don't
seem to have a clue as to what to do.
 
Hi:
There are 'two' All-in-One, one for Photosmart 3310 and other for 'PSC 1600'
in my 'two' computers, HP Pavillion..., Media Center and Home Ediction.

In my case, there is NO conflict, but just one of them does NOT have all
functionability, only
'printing' and 'copying' available while other printer has all functions,
from photo to printing.
On HP Media Center, Photosmart 3310 is primary and 'PSC 1600' on Home
Edition.
You can NOT have both, as stated on the HP web-site.

Regarding 'HP Chat,' a tech.guy told me it's NEVER a good idea that two
'all-in-one' keeping in
same computer, and advised me to remove one of them, due to the conflict
between 'two.'
However, I still keep both in two computers without any conflict to see.

In my guess, ... in case like yours, probably the 'two' All-in-One has every
functions that might be causing
the problem?

In my experience on HP Chat, there is some discripancies in regard to
'problem' about they are handling,
then try to connect another tech. Because, like any other tech. service,
there has different view and suggestions.
Also, not all tech. is proficient on problem we'are having. Once, I needed
to delete some important file, then
I learned GOOD on this regard. However, overall all of HP and other site,
'Norton' Chat are VERY professional
and courteous on their service. I'm VERY glad to have it.
 
Hi,
I have the 3210 installed with all of the HP image type software and the
5510 with only the printer driver installed so as to not cause a conflict.
I guess that I will have to call HP tech service for the 4th time in order
to try and resolve the problem. Thanks for your comments.
 
Hi:
One more thing I need to add on this regard, .... Besides 'Chat/Live'...,
e-mail
to HP tech. is helpful, particularly there is a lengthy problem about which
you need to
explain. Because, 'Chat' is designed, in my opinion, NOT 'too' serious
problem which
is resolved by several 'clicks.' But, I never used a telephone for
resolving the problem.

However, if you're still having a problem even more than twice, then it
might be better to get
'e-mail' route. Through my 'many' 'Chat' sessions, most of those techs. are
well-trained to
help hp clients. However, I felt somehow hectic all of those problems I
needed to
explain inside a small rectangular box. Then, afterwards I e-mailed and got
a good solution
on this. The same goes to the 'Norton,' although this is 'off-topic' on
this site, 'Printing.'

This is also my personal experience, they seemed to send a solution each
time I opened the computer,
that eventually resolved the problem. I, too needed to contact the HP
numerous times regarding installation
along with other problems, but in the end I got a good solution.

BTW, despite of software installaltion problems and such, I am still a big
HP fan. Both Computers, printers
and other accessories are all HP-made and quite happy about this.
 
WinXP doesn't like two fax devices. Next there may be a conflict due to a
printer monitor module, that is part of the printer drivers. Try disabling
it on the first printer before you attempt to install the second. Next, try
disabling "bidirectional."

Since the OEM's seem to drop support for the fax functions on multifunction
devices fairly rapidly, I seldom recommend purchase. Generally, the printing
quality is less than a comparibly priced printer, and the ink/toner costs
more per page.
It would not take much to make them independent systems within the same
case, thus allowing the use of "standard" windows drivers. Unfortunately,
this might require up to three seperate interfaces- printer scanner- fax.
 
Back
Top