Problem with AVG

  • Thread starter Thread starter Watchur6
  • Start date Start date
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Watchur6

Each time I run the complete scan I get a message "Trojan Horse detected.in
programs\common files\updmgr.exe. Cannot remove this file". I have the
latest Trojan horse removers (The Cleaner" and it doesn't detect this one. I
have also run several spy programs all with the same results. The message
keeps popping up even when I turn AVG off. I am running the latest free
edition. Anyone have any ideas? I'm not sure I have a problem or
not...please respond to (e-mail address removed) and of course, remove
the "nospam".
 
If AVG is telling you there is a Trojan there, I would tend to believe it.
Have you tried an online scan at Trend Micro? This is a good way to double
check scan results. Enter the name of the Trojan in Google and see what you
get.
 
Watchur6 said:
Each time I run the complete scan I get a message "Trojan Horse detected.in
programs\common files\updmgr.exe. Cannot remove this file". I have the
latest Trojan horse removers (The Cleaner" and it doesn't detect this one. I
have also run several spy programs all with the same results. The message
keeps popping up even when I turn AVG off. I am running the latest free
edition. Anyone have any ideas? I'm not sure I have a problem or
not...please respond to (e-mail address removed) and of course, remove
the "nospam".
Click to expand...

Did you check to see if it might have been moved to the AVG Virus Vault? If
so, it might have been neutralized and is no longer considered a threat and
thus it will not be detected by other AV's or spy/mal/adware programs.

Open the AVG, click on Program on the toolbar, then click on AVG Virus
Vault. This will show you what is in the vault that AVG has taken care of.
It there is anything in there, just delete it if you don't want it. Voila!


How does the Virus Vault work?

Here is the description of the Virus Vault and how it works from the AVG6
Help files. Perhaps this will answer your questions;

The AVG Virus Vault:

When AVG detects a virus that cannot be removed by healing, it uses a
special way of deleting the infected file - AVG moves it to the AVG Virus
Vault.

What is the AVG Virus Vault?

The AVG Virus Vault is a special directory that stores infected files. The
name of the files are changed and their content is encrypted so they cannot
be used and virus infection cannot spread. It is almost the same as ordinary
deleting techniques; however, the AVG Virus Vault gives you the ability to
restore the files, if necessary.

· Delete File - deletes - finally removes the file. It cannot be restored
later.

· The AVG Virus Vault has its own automatic maintenance - files stored in
the AVG Virus Vault are deleted automatically depending on the parameters
set.

· File Restore - runs the function providing File Restore - the file is
moved back to its original directory under its original name. It is
important to realize that the file is still infected.


HTH

Jan :)
 
Watchur6 said:
Each time I run the complete scan I get a message "Trojan Horse detected.in
programs\common files\updmgr.exe. Cannot remove this file". I have the
latest Trojan horse removers (The Cleaner" and it doesn't detect this one. I
have also run several spy programs all with the same results. The message
keeps popping up even when I turn AVG off. I am running the latest free
edition. Anyone have any ideas? I'm not sure I have a problem or
not...please respond to (e-mail address removed) and of course, remove
the "nospam".
Click to expand...
See if one of these will work.
Free online virus scan programs,

RAV
http://www.ravantivirus.com/scan/

Panda:
http://www.pandasoftware.com/activescan/

BitDefender
http://www.bitdefender.com/scan/license.php

Then report back here and let us know what
you found.
Good Luck,
Tom
 
Kevin said:
If AVG is telling you there is a Trojan there, I would tend to believe it.
Click to expand...

Funny, I was thinking the opposite.
Have you tried an online scan at Trend Micro? This is a good way to double
check scan results.
Click to expand...

Good sound advice to always double check, although some
of those online scanners are overly sensitive.
 
Hi Richard here

Here is a cautionary tale about AVG-------

I use AVG to protect my notebook which has XP on it. I also make sure
that I download all the critical patches from Microsoft and this is
very important. A few days ago my AVG failed to open. I then decided
to download another copy and saved it into MY DOCS. They would not
send me a code which is required to set it up. I have discovered
since that your previous code for your old program can be used to set
up the new one. Therefore you should make a note of your old code for
future downloads. It may be tied to your E-mail address which you
have registered with. I found that I could not set up the new copy
as this was prevented from doing so by a virus. When I bought the
lap top I was also given a free Norton anti-virus disc so I tried
that. I managed to install it but it would not run because it too was
being attacked by this virus . The virus appeared to be smart and
stopping all the well known anti virus programs from functioning.
The next day my computer would not run at all because the Norton
program came up with a window informing me that it was being attacked
by an unknown source . This window was always on top and a bloody
nuisance and if I closed it, my computer would restart and same
thing would happen all over again. I'm not a fan of Norton as a bought
their anti-virus software three years ago and they refused to update
it for me over the web and could not find anyway I could contact
them. I found a way of getting my computer going again by dragging
this window up to the top of the screen and launching the restore
function to get my computer's settings back to the previous day.

However by this time I was getting a bit worried and I was thinking
about either repairing XP or re installing it. I could not carry on
using my computer without a virus protection. I then decided to try
an online virus scan which was my last hope. There are many of these
around and the one I choose was PANDA ACTIVE SCAN which is completely
free and can be used more than once. It worked a treat. You can
easily find it from a search engine. It took about forty minutes for
the first scan but subsequent runs are much quicker. It does not
download any software onto your computer but probably gathers details
of your computer into its memory on the first run. Another feature
that has puzzled me is that it tests about 67000 files on my computer
compared with only 14000 for AVG. It does not protect your computer in
real time but claims that it is updated for virus signatures on a
daily bases. Having said that the AVG did not protect my computer in
real time either. I do recommend Panda as second opinion and of
course you can buy versions from Panda to protect your computer in
real time. Panda found 6 viruses and mended all of them. I was unable
to find out their names. I was then able to set up my new copy of
AVG and it worked fine. However it did detect another 3 viruses which
were not detected by Panda !! The moral of this is that you cannot
trust any single anti viruses program. There are so many viruses
around these days and they arrive via the web and not by E-mail. I
think these anti virus programs find it hard to keep up with them and
they don't update them often enough so new viruses can get through.
This delay is becoming more important as the number of web based
viruses is increasing. Panda has saved me from the hassle of re
installing XP and I'm posting this tale on here because some one
else might find it useful.

Richard
 
Richard said:
Hi Richard here

Here is a cautionary tale about AVG-------

I use AVG to protect my notebook which has XP on it. I also make sure
that I download all the critical patches from Microsoft and this is
very important. A few days ago my AVG failed to open. I then decided
to download another copy and saved it into MY DOCS. They would not
send me a code which is required to set it up. I have discovered
since that your previous code for your old program can be used to set
up the new one. Therefore you should make a note of your old code for
future downloads. It may be tied to your E-mail address which you
have registered with. I found that I could not set up the new copy
as this was prevented from doing so by a virus. When I bought the
lap top I was also given a free Norton anti-virus disc so I tried
that. I managed to install it but it would not run because it too was
being attacked by this virus . The virus appeared to be smart and
stopping all the well known anti virus programs from functioning.
The next day my computer would not run at all because the Norton
program came up with a window informing me that it was being attacked
by an unknown source . This window was always on top and a bloody
nuisance and if I closed it, my computer would restart and same
thing would happen all over again. I'm not a fan of Norton as a bought
their anti-virus software three years ago and they refused to update
it for me over the web and could not find anyway I could contact
them. I found a way of getting my computer going again by dragging
this window up to the top of the screen and launching the restore
function to get my computer's settings back to the previous day.

However by this time I was getting a bit worried and I was thinking
about either repairing XP or re installing it. I could not carry on
using my computer without a virus protection. I then decided to try
an online virus scan which was my last hope. There are many of these
around and the one I choose was PANDA ACTIVE SCAN which is completely
free and can be used more than once. It worked a treat. You can
easily find it from a search engine. It took about forty minutes for
the first scan but subsequent runs are much quicker. It does not
download any software onto your computer but probably gathers details
of your computer into its memory on the first run. Another feature
that has puzzled me is that it tests about 67000 files on my computer
compared with only 14000 for AVG. It does not protect your computer in
real time but claims that it is updated for virus signatures on a
daily bases. Having said that the AVG did not protect my computer in
real time either. I do recommend Panda as second opinion and of
course you can buy versions from Panda to protect your computer in
real time. Panda found 6 viruses and mended all of them. I was unable
to find out their names. I was then able to set up my new copy of
AVG and it worked fine. However it did detect another 3 viruses which
were not detected by Panda !! The moral of this is that you cannot
trust any single anti viruses program. There are so many viruses
around these days and they arrive via the web and not by E-mail. I
think these anti virus programs find it hard to keep up with them and
they don't update them often enough so new viruses can get through.
This delay is becoming more important as the number of web based
viruses is increasing. Panda has saved me from the hassle of re
installing XP and I'm posting this tale on here because some one
else might find it useful.
Click to expand...

It is very true that you should not rely on just one AV. You should have an
on-demand AV as a backup. I have AVG6 Free, and I also have F-Prot as my
on-demand AV, which runs from DOS. This gives me an extra AV to have a
second opinion, a good backup if I can't get to the Internet, and if the
virus can't be cleaned from within Windows by the active AV. And that
covers all AV's, not just AVG programs.

However, I understand that XP does not have a DOS, but, some other AV's are
supposed to be able to do the job from within Windows. So, it is always
best to have a backup AV on the hard drive, and not depend on being able to
get to the Internet to get an online scan, as some viruses and scumware can
prevent you from accessing the internet, or certain type of sites. So it is
always best to have your first aid kit at hand on your machine. :-)

Jan :)
 
Hi Richard here
Click to expand...

Hi Rich.
[ snippedy do-dah ]

I was then able to set up my new copy of AVG and it worked fine. However
it did detect another 3 viruses which were not detected by Panda!! The
moral of this is that you cannot trust any single anti viruses program.

[ chomp ]
Click to expand...

Amen!

It's very usual for one av program to pick up something that another one
misses. I don't think that avg free edition is a *bad* av, but if you rely
on it as your only protection, you need yo' head examined.
 
None of this worries me too much since I keep an image of my xp system
partition. I also keep a small text file log of program changes and
installs, so if worse comes to worse I can restore the partition, takes less
than 1/2 hour. Use any imaging program of choice, but bootitng.com have a
fine inexpensive product that does that and much more.
Dave Cohen

Jason Wade said:
Hi Richard here
Click to expand...

Hi Rich.
[ snippedy do-dah ]

I was then able to set up my new copy of AVG and it worked fine. However
it did detect another 3 viruses which were not detected by Panda!! The
moral of this is that you cannot trust any single anti viruses program.

[ chomp ]
Click to expand...

Amen!

It's very usual for one av program to pick up something that another one
misses. I don't think that avg free edition is a *bad* av, but if you rely
on it as your only protection, you need yo' head examined.
Click to expand...
 
None of this worries me too much since I keep an image of my xp system
partition. I also keep a small text file log of program changes and
installs, so if worse comes to worse I can restore the partition, takes
less than 1/2 hour.
Click to expand...

What software does this?
 
What software does this?
Click to expand...

Uhm, he's already answered your question.

None of this worries me too much since I keep an image of my xp system
partition. I also keep a small text file log of program changes and
installs, so if worse comes to worse I can restore the partition, takes less
than 1/2 hour. Use any imaging program of choice, but bootitng.com have a
fine inexpensive product that does that and much more.
Dave Cohen
Click to expand...



Dave
 
Jason Wade wrote

Uhm, he's already answered your question.
Click to expand...

None of this worries me too much since I keep an image of my xp system
partition. I also keep a small text file log of program changes and
installs, so if worse comes to worse I can restore the partition, takes
less than 1/2 hour. Use any imaging program of choice, but bootitng.com
have a fine inexpensive product that does that and much more. Dave Cohen
Click to expand...

Doh!
 
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