Problem with application when terminal server session idles

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

We have a Visual ERP software installed on the terminal server. Throughout
the week, users are intermittently encountering a problem with not being able
to reopen the application when their TS session idles out. The users will
open up applications and will leave it open. After some idle time, the
application will close on it's own and can't be reopened; it will come up and
disappear. I've found out a bandaid for resolving this issue: logoff as
many idle users as possible or reboot the terminal server box. BTW- The
issue is not unique to Visual modules, it also affects other applications,
e.g. Word, Excel, etc. Is there any TS patch for this? Please advise.
Thank you!
 
This should only happen if you A) have a password protected screen saver on
the client that disconnects your session B) user minimizes session and lack
of traffic disconnects the session C) the user is working over a latent
network connection or D) you have the users sessions set to disconnect after
a short perion of time.

C) can be helped via altering the TCP KeepAliveTime, reference here:
http://terminal.servebeer.com/php/flaky_connections.php

D) can be helped by lengthening or eliminating the disconnect after x amount
of idle time.
 
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