Problem with Activation and Microsoft will not help

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Guest

I recently bought t new laptop that had Vista Home Premium. I purchased a
license to upgrade to Ultimate. I received an email with a link to obtain
the license. However when I follow thesteps to install the license I get
this message: "This license package can not be installed from the version of
Windows you
are using."

When I go to my Digital Locker it shows I have purchased a license but does
not allow me to install it.

I have called MS 7 times. All they ever do is give me another 800# to call.
When I call it they telll me I need to call the other number again. I have
also sent 5 emails. Although do is give me the same 800 # to call.

This is most FRUSTRATING. I was just on hold for 45 minutes (without being
helped) and then was disconnected.

Does anyone know away to get MS to help you activate licenses purchased from
THEM?
 
MikeWal said:
I recently bought t new laptop that had Vista Home Premium. I
purchased a license to upgrade to Ultimate. I received an email with
a link to obtain the license. However when I follow thesteps to
install the license I get this message: "This license package can not
be installed from the version of Windows you
are using."

When I go to my Digital Locker it shows I have purchased a license
but does not allow me to install it.

I have called MS 7 times. All they ever do is give me another 800#
to call. When I call it they telll me I need to call the other number
again. I have also sent 5 emails. Although do is give me the same
800 # to call.

This is most FRUSTRATING. I was just on hold for 45 minutes (without
being helped) and then was disconnected.

Does anyone know away to get MS to help you activate licenses
purchased from THEM?
Click to expand...
==================================
Maybe the following FAQ will offer some ideas:

Windows Anytime Upgrade:
frequently asked questions
http://tinyurl.com/y3gxck

--

John Inzer
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
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