Problem with accessing emails with attachments

  • Thread starter Thread starter Russell
  • Start date Start date
R

Russell

Hello and thankyou in advance

I have a problem with some users. The problem is that when the click on an
email with an attachment it will sit there for about 30 seconds before it
responds again. This only appears to be happening on certain machines as I
got the user to try it on anaother machine and it was fine. It does not make
much difference how big the attachment is.

We are running Exchange 2000 and the user is running NT4 workstation with
Outlook 2000 which has all the required patches and so on.

Any help would be appreciated

Russell
 
Sounds like an antivirus program that has an Outlook addin is scanning the
message. Have you tried disabling/uninstalling your antivirus program to
see if this resolves the problem? (For example, I run Symantec Antivirus
7.61 and the program puts in an addin into Outlook called LDVP. Disabling
this addin will help Outlook respond quicker.)

/Neo

PS - I am assuming that your Exchange server is running an antivirus
product.
 
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