Problem upgrading 32 bit vista home premium to 64 bit

  • Thread starter Thread starter CrystinJoni
  • Start date Start date
C

CrystinJoni

When I put the 64 bit install disk in, it goes through the usual install
process. I entered the product key from my 32 bit box, and continued. The
install then fails as it says it cannot find an authorised disk to install on.
My 32 bit Vista is fully activated, so I am not sure how to get around this.
 
You say that you are upgrading.

You can't upgrade 32bit to 64bit.
It has to be a clean install.
 
Sorry Mick

I was trying the clean install. It is when I have to choose the disk for
installation that the problem occurs. It will not proceed as it cannot find
an authorised disk. I am experienced at installing windows, and this is the
first time I have experienced this.

Best Regards
Crystin
 
I did wonder about that. The disk I am using came from microsoft to upgrade
my 32 bit vista home premium to 64 bit, as per the pages about the 64 bit
vista on the Micorosft site. No key was sent with it - so I assume it is not
required. if if is, how do I get it?
 
IF you have the right product key, and want
to change it, you have to set the partition active.

There's stuff on Google that tells you how.
 
Hi Curt

The disk is already active. The exact message is:-
"To use the product key that you have entered, start the installation on a
computer that is running a genuine version of Windows"

Disk 1 has a genuine version of Vista Home Premium on it, and is an EIDE disk

Clean install is the only option given during installation, upgrade is
greyed out. I always do a clean installation anyway.

Best Regards
Crystin
 
Hi Guys

The actual message is :-
To use the product key you entered, start the installation on a computer
that is running a genuine version of Windows.

Disk 1 is an EIDE disk with a genuine verison of Windows Vista Home Premium

Bestest wishes
Crystin
 
Hi Guys

The actual message is :-
To use the product key you entered, start the installation on a computer
that is running a genuine version of Windows.

Disk 1 is an EIDE disk with a genuine verison of Windows Vista Home Premium

Bestest wishes
Crystin
 
Hi Richard

I suspected that. However, I have followed Microsoft's instructions - apart
from the instructions of how to upgrade 32 bit Vista to 64 bit, which were
not included. My 32 bit version is an upgrade, from XP pro.
So - the 64 bit upgrade cannot upgrade the 32 bit vista that is there -
makes sense.
I suspect a "Dual" install will be required - on a new disk in case it goes
wrong.

I am a VB programmer, so should not be surprised that an the upgrade is so
difficult. Just because Microsoft sent me the disk (after payment) does not
necessarily mean the install would be easy.

Bestest wishes
Crystin


Richard G. Harper said:
Your product key is an upgrade key, not a clean-install key. It may not be
used for the purpose you're attempting to use it for.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


CrystinJoni said:
Hi Guys

The actual message is :-
To use the product key you entered, start the installation on a computer
that is running a genuine version of Windows.
Click to expand...
Click to expand...
 
There is a procedure to use an upgrade key to do a clean install here.

http://www.winsupersite.com/showcase/winvista_upgrade_clean.asp

Note that this method is not supported by Microsoft. It is possible that at
some future date WGA may cause a problem because you used this installation
method.

It is also against the terms of the EULA to have two installations using the
same key. To remain within the EULA you should erase the Vista x86
installation.

--
Kerry Brown
Microsoft MVP - Shell/User
http://www.vistahelp.ca/phpBB2/



CrystinJoni said:
Hi Richard

I suspected that. However, I have followed Microsoft's instructions -
apart
from the instructions of how to upgrade 32 bit Vista to 64 bit, which were
not included. My 32 bit version is an upgrade, from XP pro.
So - the 64 bit upgrade cannot upgrade the 32 bit vista that is there -
makes sense.
I suspect a "Dual" install will be required - on a new disk in case it
goes
wrong.

I am a VB programmer, so should not be surprised that an the upgrade is so
difficult. Just because Microsoft sent me the disk (after payment) does
not
necessarily mean the install would be easy.

Bestest wishes
Crystin


Richard G. Harper said:
Your product key is an upgrade key, not a clean-install key. It may not
be
used for the purpose you're attempting to use it for.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


CrystinJoni said:
Hi Guys

The actual message is :-
To use the product key you entered, start the installation on a
computer
that is running a genuine version of Windows.
Click to expand...
Click to expand...
Click to expand...
 
Hi Kerry

All I wanted to do was upgrade to 64 bit Vista,as Microsoft said I could. I
paid the fee for the disk, which they sent to me. Now it will not install,
using the usual routine.

Interesting situation, Microsoft provide me with an upgrade for my Vista
which has to be installed using a method they do not support :-)


Kerry Brown said:
There is a procedure to use an upgrade key to do a clean install here.

http://www.winsupersite.com/showcase/winvista_upgrade_clean.asp

Note that this method is not supported by Microsoft. It is possible that at
some future date WGA may cause a problem because you used this installation
method.

It is also against the terms of the EULA to have two installations using the
same key. To remain within the EULA you should erase the Vista x86
installation.

--
Kerry Brown
Microsoft MVP - Shell/User
http://www.vistahelp.ca/phpBB2/



CrystinJoni said:
Hi Richard

I suspected that. However, I have followed Microsoft's instructions -
apart
from the instructions of how to upgrade 32 bit Vista to 64 bit, which were
not included. My 32 bit version is an upgrade, from XP pro.
So - the 64 bit upgrade cannot upgrade the 32 bit vista that is there -
makes sense.
I suspect a "Dual" install will be required - on a new disk in case it
goes
wrong.

I am a VB programmer, so should not be surprised that an the upgrade is so
difficult. Just because Microsoft sent me the disk (after payment) does
not
necessarily mean the install would be easy.

Bestest wishes
Crystin


Richard G. Harper said:
Your product key is an upgrade key, not a clean-install key. It may not
be
used for the purpose you're attempting to use it for.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


Hi Guys

The actual message is :-
To use the product key you entered, start the installation on a
computer
that is running a genuine version of Windows.
Click to expand...
Click to expand...
Click to expand...
 
I cannot speak for what anyone at Microsoft "told" you, but there never has
been an upgrade path from 32-bit Windows to 64-bit Windows. There was none
in Windows XP and there is none in Vista.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


CrystinJoni said:
Hi Richard

I suspected that. However, I have followed Microsoft's instructions -
apart
from the instructions of how to upgrade 32 bit Vista to 64 bit, which were
not included. My 32 bit version is an upgrade, from XP pro.
So - the 64 bit upgrade cannot upgrade the 32 bit vista that is there -
makes sense.
I suspect a "Dual" install will be required - on a new disk in case it
goes
wrong.

I am a VB programmer, so should not be surprised that an the upgrade is so
difficult. Just because Microsoft sent me the disk (after payment) does
not
necessarily mean the install would be easy.

Bestest wishes
Crystin


Richard G. Harper said:
Your product key is an upgrade key, not a clean-install key. It may not
be
used for the purpose you're attempting to use it for.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


CrystinJoni said:
Hi Guys

The actual message is :-
To use the product key you entered, start the installation on a
computer
that is running a genuine version of Windows.
Click to expand...
Click to expand...
Click to expand...
 
CrystinJoni said:
Hi Kerry

All I wanted to do was upgrade to 64 bit Vista,as Microsoft said I could.
I
paid the fee for the disk, which they sent to me. Now it will not
install,
using the usual routine.

Interesting situation, Microsoft provide me with an upgrade for my Vista
which has to be installed using a method they do not support :-)
Click to expand...


A Vista x86 to Vista x64 upgrade is only supported when using the same
edition of Vista. You can actually request a free disk from Microsoft for
this if your original Vista was a retail version. If it is OEM then contact
the computer manufacturer. The upgrade path from Vista x86 to a different
edition of Vista x64 would be to upgrade to the same edition of Vista x64
(clean install using the original Vista key) then using the new upgrade key
upgrade to the Vista x64 edition for that key. You are running into several
problems. It sounds like you are using an OEM key from the original install
with a retail upgrade 64 bit disk. This will never work. The keys are
OEM/retail specific, full install/upgrade specific, and edition specific. I
have no idea why this is so convoluted. Blame the marketing department at
Microsoft. It is ridiculous. It is also the way it is.
 
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