Problem Opening Zip Attachments

[teri]

Info: Windows XP w/Office 2003 and Vista w/Office 2007 network.
Exchange server

Two of apprx 30 machines cannot open zip files in their Outlook.
What is weirder is that one is an XP/2003 and the other is a Vista/2007
machine.

I have searched and found an article that said to uninstall Google
Desktop, which is not on either machine.
I greatly appreciate any assistance or ideas to resolve this issue.

Thank you

 

[Roady [MVP]]

What happens when they try? Any error messages?
Can they save it to their Desktop first and open it from there?
See if clearing the Outlook SecureTemp folder solves it.
See http://www.howto-outlook.com/faq/securetemp.htm

 

[teri]

When the XP/Office 2003 saves first, she is able to open the zip files
(therefore, she just complains that this is just too long of a process...blah
blah blah).
The Vista/Office 2007 user, however, has the same result as when she tries
to open from Outlook: A WordPad file opens and it is jibberish.

There are no error messages. There is nothing in the temp folders. I am
heading over to the desktop of the Vista/2007 user now and will check the
temp folder again and the information in the link.

Thank you for your assistance.