problem installing new printer

  • Thread starter Thread starter cracker
  • Start date Start date
C

cracker

this is now my 2nd printer which i am tryin to install,
the hp deskjet 3500 series. the wizard will not finish
installing, says my computer has not been modified, setup
can not be completed. but the first one i had, it
installed and i printed several times on it, then it
started saying new hardware found. everything was still
in my computer, but there was no default printer. i have
messed around trying to run setup, but it keeps telling
me RPC server is not running and when i try to go to add
printer in the add/remove programs, it says denied.
somehow after that it pops up saying print spooler
service is not running or something like that. will
somebody please tell me what i need to do. i also have
the same problem with my scanner {somewhat}. please help!!
 
First of all ensure you've COMPLETELY uninstalled the printer before doing
anything else....

http://www.coribright.com/Windows/Article One.htm

Then after the reboot, make sure the Printer Spooler Service is running.
Use the Command Prompt and type:

net start spooler

(and hit enter)

If it fails to start, repost with the exact error message.

If it starts fine, continue with the instructions on my web page on how to
reinstall the printer.... install the software and do NOT reconnect the
printer until the software tells you to do so.

Cari
www.coribright.com
 
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