Problem installing mobile phone software in Vista

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Guest

I am unable to install the software required by my mobile phone.
In Control Panel when I open Phone Monitor Options and click on the Com
Ports tab I get an error message “Run a legacy CPL elevated has stopped
working. A problem caused the program to stop working correctly. Windows
will close the program & notify you if a solution is available†No such
notification has been received.
I would be grateful for any assistance in resolving this issue.
Thank you
JJ Mac
 
you need to insure the programs are vista certified.
check with the manufacturer to see if they have any.



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I am unable to install the software required by my mobile phone.
In Control Panel when I open Phone Monitor Options and click on the Com
Ports tab I get an error message “Run a legacy CPL elevated has stopped
working. A problem caused the program to stop working correctly. Windows
will close the program & notify you if a solution is available†No such
notification has been received.
I would be grateful for any assistance in resolving this issue.
Thank you
JJ Mac
 
Mikeyhsd
Thanks for your suggestion and offer of help.
My phone is a Sony Ericsson K610i. I downloaded the Vista compliant
software (Sony Ericsson PC Suite 2.10.21) from the internet. When I tried to
connect the phone I got an error message “ No phone was foundâ€. I got in
touch with Sony technical support and they advised me to enable COMS5 &
COMS6 listed under the COM Ports tab. Not being able to open the COM Port (
legacy CPL elevated fault) I assumed that the problem is with my Computer
(which incidentally is only 6 weeks old) rather than with the Sony software.
I have, however, referred the problem back to Sony support but have not had a
response from them as yet.
Regards
 
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