Problem installing hardware

  • Thread starter Thread starter Sandy Bartlet
  • Start date Start date
S

Sandy Bartlet

I cannot install my IEEE 1394 controller or a 5-button MS USB Intelli-mouse
optical or an HP Laserjet 1100 printer. The hardware is detected and properly
identified but the driver install ends with:

There is a problem installing this hardware:
IEEE 1394 Controller
An error occurred during the installation of the device
The data is invalid

I get the same error for the mouse. For the printer I get:

Printer driver was not installed. Operation could not be completed.

I am running Windows XP SP3 with all updates installed (same problem when it was
SP2). Uninstalling and re-installing does not help.

Any ideas?

Thanks...
 
Sandy said:
I cannot install my IEEE 1394 controller or a 5-button MS USB
Intelli-mouse optical or an HP Laserjet 1100 printer. The hardware is
detected and properly identified but the driver install ends with:

There is a problem installing this hardware:
IEEE 1394 Controller
An error occurred during the installation of the device
The data is invalid

I get the same error for the mouse. For the printer I get:

Printer driver was not installed. Operation could not be completed.

I am running Windows XP SP3 with all updates installed (same problem
when it was SP2). Uninstalling and re-installing does not help.

Any ideas?

Thanks...
Click to expand...

"The data is invalid" means a small part of the registry is read only. This
page gives a generic Registry traversal, where the Permissions are
changed to "Full Control". After you've done that, a driver
should be installable, to the device you fixed in the registry.
The first time I heard about this, it was for someone trying to
install a LAN driver.

http://www.xtra.co.nz/help/0,,6156-1359658,00.html

"Once you have searched through each of the keys and found the
correct "DEVICEDESC" right click on it, and select "Permissions".
Place a tick in the box under the word "Allow", next to "Full Control".
Click on "OK". "

If you search around, using "The data is invalid" and "Full Control",
you may find other examples of the registry recipe. And in a few
threads, people claim the fix didn't help them.

Good luck,
Paul
 
Paul said:
"The data is invalid" means a small part of the registry is read only. This
page gives a generic Registry traversal, where the Permissions are
changed to "Full Control". After you've done that, a driver
should be installable, to the device you fixed in the registry.
The first time I heard about this, it was for someone trying to
install a LAN driver.

http://www.xtra.co.nz/help/0,,6156-1359658,00.html

"Once you have searched through each of the keys and found the
correct "DEVICEDESC" right click on it, and select "Permissions".
Place a tick in the box under the word "Allow", next to "Full Control".
Click on "OK". "

If you search around, using "The data is invalid" and "Full Control",
you may find other examples of the registry recipe. And in a few
threads, people claim the fix didn't help them.

Good luck,
Paul
Click to expand...

No luck. Changing permissions did not fix or change the problem. Any other ideas?
 
Hello,

Before we can go any further, would you please try some methods listed in
the following two articles and see if they can help:

Error Message: Cannot Install Hardware. An Error Occurred During the
Installation of the Device:
http://support.microsoft.com/kb/810882

You receive a "Cannot install this hardware" or "An error occurred during
the installation" error message when you try to install a PCI device:
http://support.microsoft.com/kb/841567

Please follow these methods step by step. Based on some experience, this
kind of problem usually can be resolved after replacing the driver store or
setting the right permissions.

If you have any concerns or if this problem remains, please feel free to
let me know.

Sincerely,
George Yin
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
 
Sandy Bartlet said:
I cannot install my IEEE 1394 controller or a 5-button MS USB Intelli-mouse
optical or an HP Laserjet 1100 printer. The hardware is detected and
properly identified but the driver install ends with:

There is a problem installing this hardware:
IEEE 1394 Controller
An error occurred during the installation of the device
The data is invalid

I get the same error for the mouse. For the printer I get:

Printer driver was not installed. Operation could not be completed.

I am running Windows XP SP3 with all updates installed (same problem when
it was SP2). Uninstalling and re-installing does not help.

Any ideas?

Thanks...
Click to expand...

Know it sounds not applicable to recent hardware, but, it can happen in some
cases. Try working at the bios level in the bios setup. For instance, if
you don't have onboard LAN or a LAN card, use the hardware irq 3 for
firewire. USB is similar, but harder to track down which hardware irq to
use as you probably have more than one USB controller. You have to figure
out which is being used by the mouse and printer you're having problems
with. Your bios setup has to have the ability to assign an irq to a PCI
slot for this to work for the firewire card. Otherwise, you may have to
play "musical chairs" with the other cards for the working combo. If you
can get the firewire working this way, I'll get back with you if you have
multiple USB controllers.
 
Lil' Dave said:
Know it sounds not applicable to recent hardware, but, it can happen in some
cases. Try working at the bios level in the bios setup. For instance, if
you don't have onboard LAN or a LAN card, use the hardware irq 3 for
firewire. USB is similar, but harder to track down which hardware irq to
use as you probably have more than one USB controller. You have to figure
out which is being used by the mouse and printer you're having problems
with. Your bios setup has to have the ability to assign an irq to a PCI
slot for this to work for the firewire card. Otherwise, you may have to
play "musical chairs" with the other cards for the working combo. If you
can get the firewire working this way, I'll get back with you if you have
multiple USB controllers.
Click to expand...

The firewire is part of the motherboard. See my response to George for my
solution. Thanks for the suggestion...
 
George said:
Hello,

Before we can go any further, would you please try some methods listed in
the following two articles and see if they can help:

Error Message: Cannot Install Hardware. An Error Occurred During the
Installation of the Device:
http://support.microsoft.com/kb/810882

You receive a "Cannot install this hardware" or "An error occurred during
the installation" error message when you try to install a PCI device:
http://support.microsoft.com/kb/841567

Please follow these methods step by step. Based on some experience, this
kind of problem usually can be resolved after replacing the driver store or
setting the right permissions.

If you have any concerns or if this problem remains, please feel free to
let me know.

Sincerely,
George Yin
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
Click to expand...

I had already tried resetting the registry permissions to no avail (your second
reference). Your first reference (KB810882) solved my problem. I replaced the
driver.cab with the one on the XP/SP2 CD (much newer) and all my hardware
installed properly. Thanks for your help...
 
Hello,

Thank you for letting me know the results. I am very glad to hear that
replacing the driver.cab solved the problem.

Have a nice day!

Sincerely,
George Yin
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
 
George....please help!

I have the same problem as Sandy. I cannot use ANY new USB devices since a
few months ago (not sure when exactly?), and I always get the message "There
was a problem installing this hardware..the data is invalid." USB devices
which I have used previously are still working ok. I have followed the
instructions you mentioned here:
http://support.microsoft.com/kb/810882 (note I had to pay to download a
"driver.cab" file from a public website, as I only have a Toshiba recovery CD
and so didn't think I could extract the original driver.cab file without
reinstalling XP completely...and therefore losing everything - not sure if
this made a difference?). In any event, the problem is still there.

I also then followed these instructions:
http://support.microsoft.com/kb/841567
but am still getting the same message. I am running an older laptop
(Toshiba Satellite 3005-S307/2002) with 3 USB1.1 ports, but that doesn't seem
to have affected other USB 2.0 items which have worked fine in the past (and
still do - only new devices are affected). I am running Windows XP SP2. Any
ideas? Will SP3 help and when is that coming out on general update? Mind
you Sandy said she has SP3 but that didn't work for her...

Many thanks,

Kirsty
 
Hello Kirsty,

Do you mean that you have already tried to replace the Driver.cab? If
possible, would you please contact the manufacturers to see if you can get
a fresh media or Driver.cab file and try this again?

However, if the problem remains after trying all the methods listed in
these articles, it may be a different issue. In order to concentrate fully
on the new issue we ask that you post it as a separate thread. That way
each issue can receive full attention and will also make the thread more
clear and consistent for others reference. Please feel free to open a new
post for this issue and we will be very glad to work with you.

Thank you for your understanding and cooperation.

Sincerely,
George Yin
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
 
The first article (replacing the drivers.cab file) fixed my problem as well.

I couldn't get any pointing devices (including Microsoft Optical Wheel Mouse and built-in Dell Touchpad) to install until I followed your suggestion to replace the drivers.cab file with the one from the original Windows XP/SP2 CD.

I don't know if it is related or not, but I didn't have this problem before upgrading to SP3 for WinXP.
 
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