problem getting my CD ROM to work

  • Thread starter Thread starter Mark H. Weidman
  • Start date Start date
M

Mark H. Weidman

Hi, I have Windows 2000 installed on an old 98 or 99 Dell Dimension Desktop.
I don't know what kind of CD ROM I have, but it is not working right now. I
think Windows knows that it is there, but there is some problem with it.
However, there must be a solution to this problem because it only recently
happened, and I think I know what might have caused it. I have an HP CD
burner (HP CD Writer 8200 series), and I tried to install it on my computer
again(I install it and uninstall it all the time because I get tired of it
being on my computer sometimes due to a weird logo that comes up when you
start it up). While the Setup process was going on, Windows was trying to
install the CD burner on its own with Plug and Play. I had already plugged
the CD burner in, and I have plugged in its USB connection. Therefore, two
types of installation were going on at the same time, but the only one that
should have been going on was the HP Setup program from the installation
disk in the CD ROM. The plug and play installation was just a large screen
that said Adaptec CD something on it. I ended up closing it. The setup ended
and it instructed me to restart Windows. I restarted it, it asked for the
Installation CD again, I put it in, and that is when my CD ROM ceased to
exist. I have already uninstalled and reinstalled the CD ROM, and I have
search for new drivers, but it always says that the driver I have is OK. I
need to reload the driver somehow I think ... but I think I have already
done that several times after I search for a driver update(because it tells
me I already have a good driver, and I restart the computer afterwards). The
description of the CD ROM in my device manager says, "LG CD-ROM CRD-8480C",
then the device status says, "This device is not working properly because
Windows cannot load the drivers required for this device. (Code 31). Click
Troubleshooter to start the troubleshooter for this device." Once I go into
Troubleshooting, I have no idea what is going on. If anyone has any advice,
feel free to share it with me. I know nothing about computers. Thanks!

Mark in Austin =)
 
The problem is your confusing things.
The adaptec logo is coming up as the software loads in
your pc upon boot up, this is not installing as you said!

This is necessary software to be able to use your cdburner.
make sure it loads.

install only one device at a time, if the cdburner is
working, leave it alone! Concentrate on the cdrom drive.


I understand your lack of knowledge with computer.
 
Hi Mark,

(Code 31) is a known issue with Easy CD Creator. It can also happen with other third
party CD-Writing Software if they add entries under the UpperFilters or LowerFilters
registry values. For more information, see the following Microsoft Knowledge Base
Article:

KB270008 - Cannot Access CD-ROM and Code 31 Error Message in Device Manager After You
Remove Adaptec Easy CD Creator from Your Computer
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;270008

--
Carrie Garth, Microsoft MVP for Windows 2000
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- c x g

: "Mark H. Weidman" <mrc77 AT austin DOT rr DOT com>
: Wrote in message : Sent: Sunday, August 31, 2003 1:36 PM
: Hi, I have Windows 2000 installed on an old 98 or 99 Dell Dimension Desktop.
: I don't know what kind of CD ROM I have, but it is not working right now. I
: think Windows knows that it is there, but there is some problem with it.
: However, there must be a solution to this problem because it only recently
: happened, and I think I know what might have caused it. I have an HP CD
: burner (HP CD Writer 8200 series), and I tried to install it on my computer
: again(I install it and uninstall it all the time because I get tired of it
: being on my computer sometimes due to a weird logo that comes up when you
: start it up). While the Setup process was going on, Windows was trying to
: install the CD burner on its own with Plug and Play. I had already plugged
: the CD burner in, and I have plugged in its USB connection. Therefore, two
: types of installation were going on at the same time, but the only one that
: should have been going on was the HP Setup program from the installation
: disk in the CD ROM. The plug and play installation was just a large screen
: that said Adaptec CD something on it. I ended up closing it. The setup ended
: and it instructed me to restart Windows. I restarted it, it asked for the
: Installation CD again, I put it in, and that is when my CD ROM ceased to
: exist. I have already uninstalled and reinstalled the CD ROM, and I have
: search for new drivers, but it always says that the driver I have is OK. I
: need to reload the driver somehow I think ... but I think I have already
: done that several times after I search for a driver update(because it tells
: me I already have a good driver, and I restart the computer afterwards). The
: description of the CD ROM in my device manager says, "LG CD-ROM CRD-8480C",
: then the device status says, "This device is not working properly because
: Windows cannot load the drivers required for this device. (Code 31). Click
: Troubleshooter to start the troubleshooter for this device." Once I go into
: Troubleshooting, I have no idea what is going on. If anyone has any advice,
: feel free to share it with me. I know nothing about computers. Thanks!
:
: Mark in Austin =)
 
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